1. LOS ANGELES UNIFIED SCHOOL DISTRICT Ronald S. Chandler Chief Information Officer June 25, 2016 All Hands on Deck All Hands on Deck Information Technology Division

2. 2 What is this?

3. Agenda. Information Technology Division 3 Today’s discussion will focus on these questions: 1.What do we want to look like when we “grow up”? 2.What exactly do we aspire to do well? 3.Why does this matter? 4.How will we accomplish this?

4. Our vision. We are a high performing, customer-focused, proactive, and innovative division that supports the needs of LAUSD students and their families, employees, and the community by providing appropriate and effective technological solutions, facilitating each student's path to college and career readiness. Information Technology Division 4

5. Our mission. We enable student achievement and operational efficiency through deployment of appropriate technical solutions for our students and their families, all employees, and the community. Information Technology Division 5

6. Supportive Learning Environment Information Technology Division Our end goal. To optimize the “levers” of change and build an environment supportive of 21 st century learners. 6 21 st Century Learner Processes SystemsToolsDataInfrastructureOrganization

7. Our working assumption… Information Technology Division 7 STUDENT ACHIEVEMENT 1 1 OPERATIONAL EFFICIENCY 2 2 3 3 Where we invest our resources is as important as the resources themselves:

8. Increasing student achievement… Accomplished by… ☞ Providing a robust, flexible, and usable infrastructure ☞ Exposing students to technology early ☞ Executing a well-conceived technology assimilation plan ☞ Clearly articulating the value of technology ☞ Increasing the “IT Quotient” among stakeholders Information Technology Division 8

9. Increasing operational efficiency… Optimizing our current solutions. Information Technology Division 9 ☞ Support increased use of data within LAUSD ☞ “Sunset” legacy systems where appropriate ☞ Implement systems to support key business process: Attendance, budget, cafeteria management, libraries, textbooks, finance, payroll, transportation…and the list goes on.

10. Ron’s approach to developing the ITD plan… Information Technology Division 10 Meet with staff face-to-face Finalize ITD strategic plans Continue to support LAUSD Strategy Now Lead second wave of organizational change Revisit governance structure Communicate ITD “value” to Senior Leadership 120 days Communicate direction Lead first wave of organization structure change 90 days Listen and observe Conduct semi-annual random focus groups Conduct 1:1’s with various staff First 45 days

11. Observations… ☞ Stakeholders don’t understand us – ITD needs to be demystified. Information Technology Division 11 ☞ We need to continue focusing on student learning and achievement. ☞ The LAUSD community is asking us to be more customer service oriented.

12. Observations… ☞ We don’t always behave as though we are as large as we really are. Information Technology Division 12 ☞ We are not perceived as the professional organization that we really are…often even by ourselves ☞ Many of our systems and processes are complex, however…

13. “Complexity is OK when there is effective architecture (systems, processes, data, people, etc.) in place to help manage.” Information Technology Division 13

14. Information Technology Division 14 How do we decide what ITD should do?

15. LAUSD Strategies 2 2 Budgeting for student achievement. 3 3 Using data to drive standards-based instruction. 4 4 Creating and supporting quality schools. Supporting all employees. 1 1 Information Technology Division “Priorities” 15

16. LAUSD Strategies Supporting All Employees Budgeting for Student Achievement Using Data to drive Standards-Based instruction Creating and Supporting Quality Schools ITD Strategies “Priorities” “Focus” Information Technology Division 16

17. ITD Strategies 2 2 Make ITD easier to understand and work with. 3 3 Develop and communicate a clear technology architecture. Improve governance and transparency. 1 1 Information Technology Division “Focus” 17 Improve the “care” of ITD staff and the key division operational processes. 4 4

18. LAUSD Strategies Using Data to drive Standards-Based instruction Supporting All Employees Budgeting for Student Achievement Creating and Supporting Quality Schools ITD Strategies Improve Governance and Transparency Make ITD easier to understand and work with Develop and Communicate Clear Technology Architecture Support and improve ITD ITD Plan “Priorities” “Focus” “Actions” Information Technology Division 18

19. ITD Plan 2 2 What are we planning to accomplish? 3 3 How are we making ourselves better? How are we using what we have? 1 1 Information Technology Division “Actions” 19

20. The ITD plan: allocating resources… How are we using what we have? ☞ Reorganization of ITD ☞ Creating budget transparency ☞ Establishing the IT Project Management Organization Information Technology Division 20

21. The ITD plan: prioritizing projects… What are we trying to accomplish? To name a few… ☞ Network infrastructure optimization ☞ Legacy systems replacement ☞ Provide timely access to data to support decision making at multiple levels ☞ Ongoing technology optimization (Data Center, etc.) Information Technology Division 21 and…

22. The ITD plan: improving our organization… How are we making ourselves better? ☞ Improving IT Services Governance ☞ Improving Asset Management ☞ Developing a disaster recovery/business continuity plan ☞ Facilitating ITD “Suggestion Box” ☞ Distributing a Customer Satisfaction Survey Information Technology Division 22

23. LAUSD Strategies Using Data to drive Standards-Based instruction Supporting All Employees Budgeting for Student Achievement Creating and Supporting Quality Schools ITD Strategies Improve Governance and Transparency Make ITD easier to understand and work with Develop/Communicate Clear Technology Architecture Support and improve ITD ITD Plan Allocating Resources Accomplishing our objectives Improving our organization “Priorities” “Focus” “Actions” Information Technology Division 23

24. Information Technology Division 24 The ITD plan: improving our organization… Structured around “Things” we Provide Old ITD Structured around “Services” we Offer New ITD Our organization changes represent a deliberate shift in how we are structured.

25. Our services… ITD Operational Support Enterprise Technology Architecture Information Technology Division 25 Classroom Technology Network and Telecommunications Technology Governance Information Management & Delivery

26. Our organization… Chief Information Officer IT Finance and Administration D. Congdon IT Finance and Administration D. Congdon Educational Technology & Customer Support T. Sparangis Educational Technology & Customer Support T. Sparangis IT Infrastructure Capital Projects J. Alther IT Infrastructure Capital Projects J. Alther Enterprise Architecture Deputy Chief Information Officer S. Khazei Enterprise Architecture Deputy Chief Information Officer S. Khazei Project Management Office M. Cruz Project Management Office M. Cruz Information Technology Division 26 Budgeting Human Resources Communications Contracts Telecom Billing & Services Project Mgmt Org. Change Mgmt IT Academy Security & Compliance Vendor Mgmt Investment Mgmt ERP Classroom Technology School Outreach IT Customer Support Services Network Operations Capital Projects Communications Sys Installation Unit Design and Quality Assurance E-rate Office IT Infrastructure Project Management Asset Mgmt Data Center Ops Applications Support Enterprise Architecture Enterprise Applications (Inc ISIS & MyDATA)

27. So…what are we working on? Detailed communication to follow highlighting our initiatives. Such as… Information Technology Division 27 ☞ “ITD Works” - Project and branch profiles ☞ District-wide projects - Updates and status information ☞ Ongoing IT operation optimization ☞ Business process analysis

28. So…what are we working on? A few of the many things in the “lab”… Information Technology Division 28 ☞ Mobile classroom - Computer labs ☞ Network infrastructure optimization - Bond Oversight Committee presentation ☞ Video communication – “Telepresence” - Jordan and Bell High Schools ☞ ITD reading project…

29. Calling all volunteers! ITD READING PROJECT Information Technology Division 29 Benefits: Easily planned Short read Culturally sensitive “Available” volunteers Technology centered Inspirational message “Direct” teaching support

30. Calling all volunteers! ITD READING PROJECT Information Technology Division 30

31. Recap of today… What did we do? Information Technology Division 31 ☞ Reflected on who we are… ☞ …where we are going, and… ☞ Highlighted how we are going to get there!

32. Information Technology Division Thank you for letting me lead you on this journey! California K-12 Education @ LAUSD 32

33. What Information Technology Division 33 ? ? ? ? ? ? ? ? ? Questions ? ? ? ? ? ? ? ? ? do you have?