1. INTRODUCTION TO INVESTING IN VOLUNTEERS

2. WHAT DOES HIGH QUALITY VOLUNTEERING LOOK LIKE?

3. FOR THE VOLUNTEER.. On-going support Role is manageable and flexible Clear boundaries and expectations Reward and recognition Responds to their individual motivations and needs Opportunities for learning and training Meaningful opportunities - a cause they believe in

4. FOR THE ORGANISATION.. Volunteering aligns with mission and vision- not just gap filling! Adds value Brings new skills, expertise, experience, perspectives and diversity Increases capacity and reach Engages people that believe in their cause Increases your organisation’s impact

5. IiV The UK independently accredited quality standard for good practice in volunteer management The standard is made up of 9 indicators Comprising of 46 practices WHAT IS INVESTING IN VOLUNTEERS?

6. BASED ON THREE AREAS OF VOLUNTEER MANAGEMENT IiV Planning for volunteer involvement Recruiting & matching volunteers Supporting & retaining volunteers

7. THE 9 INDICATORS TO GOOD PRACTICE Indicator 1The basis for volunteer involvement/ ESV programme Indicator 2 How the organisation resource volunteering Indicator 3Diversity in volunteering Indicator 4The development of volunteer roles Indicator 5Steps taken to protect volunteers Indicator 6Fair recruitment procedures Indicator 7Volunteer induction Indicator 8Volunteer support and supervision needs Indicator 9Recognition of volunteer contributions

8. 1. Getting Started 2. Self- Assessment 3. Development 4. Assessment 5. Final report & Quality Assurance 6. Achievement THE 6 STEP PROCESS

9. Local charities & community groups Public sector services National and UK wide charities Global organisations 17 Students’ Unions 15 Age UK branches Over 20 NHS Trusts 30 Volunteer Centres PDSA, RVS, Christian Aid and Children’s Society 5 Global Corporations OVER 880 ACHIEVER ORGANISATIONS ACROSS THE UK

10. IiV relevant to any volunteer involving organisation!

11. BREAK OUT SESSION PRACTICE SELF ASSESSMENT

12. THE BENEFITS OF IIV Publicly demonstrates your organisation’s commitment to volunteering and effective volunteer management; Increase your volunteers’ motivation and enhance their experience; Recruit and retain the right volunteers; Encourage more people to volunteer with you; Enhance your reputation in the local community and with potential funders; Minimise any potential risks arising from involving volunteers.

13. THE BENEFITS OF IIVE Publicly demonstrates your organisation’s commitment to social responsibility; Access to good practice guides and resources saving time and money; Increase your staff’s engagement and motivation with your organisation; Increase your staff’s knowledge and skills; Recruit and retain motivated staff; Enhance your reputation in the local community and with potential customers; Access to better volunteering opportunities for your staff

14. THE IMPACT OF IIV 2013 UK-wide impact survey by IVR (392 achievers) Overall satisfaction with process = 92% Positive impact on volunteering = 95% Impact on raising organisation profile = 82% Funding from statutory/voluntary sources = 24%

15. FEEDBACK FROM ACHIEVERS ‘IiV has been a fantastic process, which has helped to ensure best practice in our volunteering and improved the reputation of the organisation.’ - Liverpool Guild of Students - ‘Going through the key IiV indicators has provided a very useful benchmark to help us continuously improve our performance across all aspects of volunteering.’ - Shelter – “(IiVE) I feel it has really enhanced our relationship, provided an opportunity for us to look at how we each see things – and to do some fine tuning.” - Barclays– ‘IiV really helped focus our organisation. The staff and volunteers have benefitted by gaining a better understanding of best practice and it’s an excellent way of ensuring the volunteers know they are valued and feel part of the team.’ - Reading Museum and Town Hall -

16. QUESTIONS? Patricia Kiss- IiV Programme Manager Patricia.kiss@ncvo.org.uk 020 7520 2476 Register interest at http://iiv.investinginvolunteers.org.uk/ http://iiv.investinginvolunteers.org.uk/

17. NCVO champions the voluntary sector and volunteer movement to create a better society. We connect, represent and support over 11,500 voluntary sector member organisations, from the smallest community groups to the largest charities. This helps our members and their millions of volunteers make the biggest difference to the causes they believe in. Search for NCVO membership Visit www.ncvo.org.uk/join Email membership@ncvo.org.uk 17