1. Patsy Fulton-Calkins, Ph.D. Joanna Davis Hanks, Ed.S. South-Western Educational Publishing Copyright 2000 All Rights Reserved

2. The Communication Process Chapter 9

3. Your Goals Describe the relationship between communication and self-concept Explain the communication process Identify communication barriers and techniques for reducing the barriers Use effective communication techniques

4. Communication and Self-Concept

5. Communication is the ability to make known; to impart; to transmit information, thought, or feeling so that it is adequately received and understood

6. Self-concept is the way you see yourself--who you believe you are, what your strengths and weaknesses are, and how you believe others see you

7. Self-Concept Experience Feedback from others –Vocabulary –Relationships Self-concept strengtheners

8. Verbal & Nonverbal Communication Verbal communication is the process of exchanging ideas and feelings through the use of words

9. Verbal & Nonverbal Communication Nonverbal communication is the process of exchanging ideas and feelings through the use of gestures

10. Communication Process The Message The Receiver The Originator The Response

11. Nonverbal Communication Body Language Time Voice Quality Space

12. Communication Barriers Language usage Allness Influence Categorization Cultural differences

13. Reduction of Communication Barriers Active listening Person oriented Non-judgmental Conflict resolution

14. Communication--A Growth Process