1. CM206 INTERPERSONAL COMMUNICATIONS UNIT 6 SEMINAR August 3 rd term, 2011

2. Agenda Welcome! AgendaMinutes Opening5 Student Questions15 Review Unit 55 View Unit 625 Preview Unit 75 Wrap Up5

3. Announcements Journal Info Other Comments

4. Prior to the attending live seminar, or reviewing the seminar recording, complete the following tasks: 1.Check your grades and think about your performance in Unit 5: Where did you do well and where did you struggle? What would help you do even better in this current unit? 2.Read the Unit 6 Overview, Seminar, and Discussion pages. 3.Read the Unit 6 Prepare sections and recommended textbook pages. 4.Read any postings already in the discussion board. 5.Complete as many Unit 6 activities as you can prior to the seminar. 6.Write down at least two questions you would like answers to in the seminar. Student Preparation and Questions CHAT: Type one of your questions into the chat window.

5. Overview Seminar Discussion Journal: A situation in your life where the guidelines for improving nonverbal communication could guard against misinterpretation. Lesson 1 Identify verbal and nonverbal elements in personal and professional situations 1-2 hrs. Lesson 2 Identify nonverbal communication principles in personal and professional situations 1-2 hrs. Lesson 3 Explain instances of effective and ineffective communication in terms of how verbal and nonverbal elements work together 2-4 hrs. UNIT 5 Review: What is Nonverbal Communication?

6. Discussion (Journal) Practice Completion Time spent UNIT 5 Review: Performance Summary

7. Overview (including Survey) Seminar Discussion Explain how improving your listening skills can increase the effectiveness of your communication in the workplace and in your personal life. Lesson 1 Identify forms of nonlistening in personal and professional situations 1- 2 hrs. Lesson 2 Apply the principles of mindful listening to improve the effectiveness of communication in personal and professional situations 1-2 hrs. UNIT 6: How Does Listening Enhance Our I.C.?

8. Why Is Listening Important? Why do we need to listen? Listening takes up almost half of your waking time We spend more time listening then talking, reading, or writing 60% of worker error is a result of poor listening If we can’t listen; we can’t learn!

9. What is Listening? How would you define it? How is listening different from hearing? Google Images

10. Listening vs. Hearing ListeningHearing IntermittentContinuous LearnedNatural ActivePassive Implies action is taken with message Action is not necessarily taken

11. Obstacles to Effective Listening http://www.wisc-online.com/objects/ViewObject.aspx?ID=CCS2506 Google Images

12. UNIT 6: Lesson 1 Prepare 1. Identify forms of nonlistening in personal and professional situations Wood describes six forms of nonlistening (p.156-160): 1.Pseudolistening: Pretending to listen when we want to appear attentive. 2.Monopolizing: Continuously redirecting the conversation away from what others are trying to communicate and toward our concerns. 3.Selective listening: Focusing only on aspects of communications that interest us and ignoring those that bore or disturb us. 4.Defensive listening: Perceiving criticism or hostility in communications directed at us when there is no criticism or hostility intended. 5.Ambushing: Listening carefully solely for the purpose of attacking the speaker. 6.Literal listening: Listening for content and ignoring relationship level meaning.

13. UNIT 6: Lesson 1 Practice Frances: We were in Chicago and attended the Lyric Opera. Bernard: That’s in that old opera building on the river, right? Frances: Yes. The acoustics are great. The tenor playing Tristan was magnificent. Bernard: How many people does the auditorium seat? Frances: I don’t know. We were 12 rows back on the main floor. The sound was unforgettable. Have you seen Tristan and Isolde? Bernard: It must be hard to get all those people in and out with all the construction going on there. Frances: Well, you get there early and buy a ticket for the box dinner between acts. Ever see an opera at the Lyric? Bernard: Imagine having to make all those box dinners! Monopolizing Ambushing Defensive listening Selective listening Pseudolistening Literal listening ITEM 1: Which form of nonlistening best explains Bernard’s approach to this conversation? 1. Identify forms of nonlistening in personal and professional situations

14. UNIT 6: Lesson 2 Prepare Wood presents three Guidelines for Effectively Listening that summarize the concepts in Chapter 6: 1.Being mindful involves paying complete attention to what is happening in an interaction without imposing our own thoughts, feelings, or judgments. 2.Adapting listening appropriately requires knowing our purpose for listening, the context, and the needs and circumstances of the person to whom we are listening. Wood discusses three reasons for listening: for pleasure, for information, and to support others. The textbook details the attitudes and skills required for each (p.160-164). 3.Listen actively means investing the effort needed to apply effective listening skills and to become an active partner in reaching mutual understanding. 2. Apply the principles of mindful listening to improve communication effectiveness

15. UNIT 6: Lesson 2 Practice Watch the Online Dating video. Answer the three questions, referring to the scoring guide. Online Dating After answering a question, study the “Compare with Expert” response. 1. From the interaction does it seem to you that Chris’s mom is actively listening during the first third of this conversation? Why or why not? 2. Apply the principles of mindful listening to improve communication effectiveness

16. UNIT 6: Lesson 2 Perform Follow instructions in the Lesson 2 Perform Activity document. There are five questions to answer. 2. Apply the principles of mindful listening to improve communication effectiveness

17. The Practice and Perform activities are open book and untimed. So, consult the textbook and online information in a separate browser window or tab as you do them. For Lesson 1 Practice, use the Hint button to review the definitions from the Prepare page. If you don’t understand the feedback in a Practice item, ask me about it and I will try to explain it. Use the transcripts of the Lesson 2 video scenarios to help you answer the questions: - For the Practice, see Online Dating: p. 166 - For the Perform, see Alan O’Connor: p. 217 UNIT 6: Tips for Success

18. AgendaMinutes Opening5  Student Questions15  Review Unit 55  View Unit 625  Preview Unit 75  Wrap Up5  Poll Question How many of you still have questions? Post your questions in “Course Questions” discussion board Have a great week!  Yes  No (Link in Course Home menu) Wrap Up