1. GUIDANCE AND CONFIDENTIAL COUNSELING FOR YOU AND YOUR FAMILY MEMBERS. 1-800-343-3822 WWW.ALLIANCEWP.COM Alliance Work Partners Employee Assistance Program

2. © Copyright Workers Assistance Program, Inc. 2011 Alliance Work Partners (AWP) is here to lend a helping hand. The organization’s purpose hasn’t changed in over 35 years, since it’s inception in 1977. AWP understands that almost any human problem can be successfully dealt with if it is identified and treated early.

3. © Copyright Workers Assistance Program, Inc. 2011 Your EAP Benefit b Covers employees & family members b Toll-free 24/7 Helpline b Short-term problem solving counseling b All types of issues covered b Personal intake & case management b Information & referral to community resources b Online resources b Coordination with health plans b Accessible equivalent services for those with disabilities

4. © Copyright Workers Assistance Program, Inc. 2011 b Relationship Issues b Personal Growth Issues b Stress & Lifestyle balance b Depression/Anxiety b Financial Issues b Alcohol/Drug b Legal Issues b Or ANY problem affecting your quality of life Problems we can assist with…

5. © Copyright Workers Assistance Program, Inc. 2011 b Licensed professional clinicians are available 24 hours a day, 365 days a year to help with any need b Multiple office locations provide easy access b Mature, comprehensive network b Variety of expertise represented b Customized to need & your location b Onsite services available Our Affiliate Network

6. © Copyright Workers Assistance Program, Inc. 2011 b Initial Call b Initial Appointment & Assessment b Confidentiality b Short-term vs. Long-term b Employee Problem Solving & Action Plan b Follow Up & Case Management for crisis & special situations b Client Surveys b Complaints and requests for another counselor What happens when you call us?

7. © Copyright Workers Assistance Program, Inc. 2011 Yes! Confidentiality is an essential component of an effective EAP and your confidentiality is of extreme importance to us. AWP adheres to all applicable state and federal confidentiality laws. We strictly protect the right to privacy for all employees and their family members. b No identifying information is provided to your employer. Is the EAP Confidential?

8. © Copyright Workers Assistance Program, Inc. 2011 What if I have a crisis? Licensed clinicians are available 24 hours a day, 365 days a year to help with any crisis. Simply call your EAP, and you will be immediately connected to a professional who can help. 1-800-343-3822

9. © Copyright Workers Assistance Program, Inc. 2011 Does the EAP Cost Anything? There are never any charges to participants for EAP services. The EAP encompasses access to our helpline, assessment visits, short-term counseling, & referral services. Additional charges may accrue if additional help is recommended and you are referred to other sources. Such fees may be based on what you can afford and in some cases, may be covered by insurance or other benefits.

10. © Copyright Workers Assistance Program, Inc. 2011 b Supervisor Orientation training & ongoing consultative support b Employee Orientation & Wellness Seminars b Effective training in over 95 topics b Critical Incident response b 24-72 Hour On-Site Response b Customized Response b Monthly publications b EAP promotional activities and materials b Coaching & Organizational Development What Else Does the EAP Do?

11. © Copyright Workers Assistance Program, Inc. 2011 b Covers all 50 states, Canada and Puerto Rico b 3 Free consultations by phone or in person with a licensed attorney or legal representative, who is trained and specializes in your area of concern. Estate PlanningPersonal/Family BusinessCivil/Consumer Real estate Property IRS matters b If after 3 free consultations the participant decides to move forward with the attorney’s services, up to a 25% discount from the standard fees will be applied. Law Access: Legal Consultation

12. © Copyright Workers Assistance Program, Inc. 2011 b 3 Free consultations by phone for financial management advice from a licensed CPA, financial planner or financial counselor, who is trained and specializes in your area of concern b Budget Planning b Debt Consolidation b IRS Matters / Taxes b Retirement Planning b Consumer Credit Services b Financial Planning b If a face-to-face consultation is necessary, discounted rates will be discussed at that time. Law Access: Financial Consultation

13. © Copyright Workers Assistance Program, Inc. 2011 b LawAccess © Online library services includes access to over 1500 legal forms and over 1000 legal & financial tools including financial calculators and legal and financial guides covering subjects such as: b Debt and creditMortgage b Retirement Planning Social Security b BankruptcyAdoption b Elder LawPersonal Injury b Wills & Estate Planning Law Access: Online Resources

14. © Copyright Workers Assistance Program, Inc. 2011 b Straightforward, well-organized information designed to provide the user with getting started, quick facts, helpful hints, and resources for assistance. b Health areas b Child care & elder care b Parenting b Emotional health b Travel & Recreation b Physical fitness b Nutrition and more... HelpNet: Library of Topical Information

15. © Copyright Workers Assistance Program, Inc. 2011 b 10 to 40 minute tools that ask questions, summarize responses, and provide recommendations for addressing specific areas of interest. b Relationship satisfaction b Depression b Conflict Management b Emotional Intelligence b Nutrition b Goal setting b Health Risks b Designed to give the user an objective appraisal of problem scope and severity and an opportunity for self-exploration HelpNet: Assessments

16. © Copyright Workers Assistance Program, Inc. 2011 b Locators for child care b Locators for eldercare b Education programs b Summer camps b Financial & daily living calculators b Interactive polls b Bulletin boards b Training Seminars: Working Well HelpNet: Resource Database

17. © Copyright Workers Assistance Program, Inc. 2011 b Online EAP access provides: b Information about AWP, your EAP b Telephone numbers & Contact Information b Helpful Resources & Links b Access to HelpNet b User name: TEXARKANAmember b Password: AWP4me Accessing Online Services

18. What are Work/Life Benefits? A large collection of useful and authoritative resources to support your request… Tip-sheets Checklists Handbooks Videos Spanish language materials and much more… Resource Library

19. What kinds of questions can I ask? There’s no such thing as a bad question. Your Work/Life service is designed to support all aspects of your life… Family and Caregiving Health and Wellness Emotional Wellbeing Daily Living Here are some real-life examples of questions our consultants have answered. “My day care provider is moving and I need to find another provider before the end of the week.” “My father is having a hard time staying at home by himself. I need information about alternative living and care options. I also need some help talking to him about this issue.” “I would like to start exercising more regularly and have heard a lot about Pilates. Can you send me some more information about this type of exercise and information about open classes in my area?” “My son has recently been diagnosed with ADHD. Are there any parent support groups I can join?” “My daughter is getting married this weekend and the baker just called and said their oven is broken. I need a wedding cake for 150 people in two days – help!”

20. Family Consultation and Referrals for… Child Care Centers Family Day Care Centers Back-up Care Sick-Child Care Nannies Lactation Support Summer Camps Adoption Public and Private Schools Tutors and much more… Children Finding care options for children can be a time- consuming and confusing process. Locating providers and then understanding how to assess the care offered can feel genuinely overwhelming. That’s where we come in. © Copyright Workers Assistance Program, Inc. 2011

21. Family Consultation and Referrals for… Assisted Living Facilities Nursing Homes Adult Day Care Programs Caregiver Support Retirement Communities Meals-on-Wheel Programs Home Safety Elder Driving Geriatric Case Managers Hospice and much more… Older Adults Serving as a caregiver for an elder family member or friend is not a simple job. Most of us are unprepared for the magnitude of the responsibility and are unaware of where to turn for assistance and support. That’s where we come in. © Copyright Workers Assistance Program, Inc. 2011

22. Health and Wellness Consultation and Referrals for… Fitness Centers Aerobics Classes Fitness Instructors Fitness Equipment Nutritionists Personal Health Coaches Smoking Cessation Support Weight-loss Programs Complimentary Medicine and much more… New Year’s is not the only time to make a resolution to improve the health and wellness of your family and yourself – healthful living is a year-round endeavor. But it’s not always easy to find the right programs and services to fit into a busy schedule. That’s where we come in. © Copyright Workers Assistance Program, Inc. 2011

23. Emotional Wellbeing Consultation and Referrals for… Personal Development Self-Improvement Groups Stress Management Life-long Learning Meditation Programs Time Management Change Management and much more… Once you have made the decision to make a positive change in your life, it’s not always a simple task to find the programs and services that can really help. That’s where we come in. © Copyright Workers Assistance Program, Inc. 2011

24. Consultation and Referrals for… Pet Sitters Apartment Rentals Relocation Support Caterers Consumer Information Travel Information Wedding Planners Home Helpers Plumbers and much more… Daily Living It’s ten in the morning and you have just been invited to go away for a relaxing weekend – all expenses paid! It’s a great offer, but who will take care of your dog with such short notice. That’s where we come in. © Copyright Workers Assistance Program, Inc. 2011

25. b Benefits of EAP services are available to employees and their families by calling the EAP: b 24 Hour Helpline & Crisis Hotline: 1-800-343-3822 b Teen Hotline: 1-800-334-TEEN (8336) b TDD Line: 1-800-448-1823 b Language Services also available b Email: eap@alliancewp.com Accessing EAP Services