1. Sean Doherty Ebrahim Ladhi Zack Heevel Hotel & Resort Accommodation Operations

2. Park Hyatt General Information Website: http://www.parktoronto.hyatt.com/hyatt/hotels- parktoronto/ The Park Hyatt is owned and operated by Hyatt Corporation, and has been since 1998. Prior to this it was independent and called the Park Plaza Hotel, which opened in 1936. In 1998 it was purchased by Hyatt. http://www.parktoronto.hyatt.com/hyatt/hotels- parktoronto/ The Park Hyatt is rated with 4 to 5 stars by many websites. Examples include Yelp.ca, tripadvisor.com, and virtualtourist.com. It has also won many awards, including the Prestigious Four Star Award by 2011 Forbes Travel Guide. Park Hyatt was chosen as Canada’s Leading Hotel by the 2009 World Travel Awards.

3. Located on Avenue Road in the heart of Yorkville, the Park Hyatt is mainly directed towards the luxurious and rich crowd; however anyone who wants to can stay there. It has many tourist guests as well, and hosts events, weddings and banquets. It has also hosted many literary authors. It is also close to lots of entertainment and shopping. Close by is the Royal Ontario Museum, the Bata Shoe Museum, Queen’s Park, University Of Toronto, and all the shops and restaurants in Yorkville and on Bloor.

4. There are many features to the Park Hyatt. Included are four different dining spots. First is the Anona Restaurant, which combines international diversity and sophistication. Then there is Morton’s, The Steakhouse. There is also Kosher Dining available as well as The Roof Lounge, which is a nice, downtown bar. Also located close are many restaurants and bars such as McDonalds, Subway, Fox & Fiddle, and many others. Of course, there is always in-room dining as well. Also, in the hotel, is a fitness centre and a spa called the Stillwater Spa, which is considered one of Toronto’s best spas. It has won awards like “#3 Best Hotel Spa In Continental US & Canada, Travel + Leisure.”

5. Park Hyatt Toronto Chains of Command

6. Annona Restaurant Morton's steak House

7. The roof top lounge

8. Different Departments in Hotel Security guest safely and for protection of the hotel property look on bad and doubtful persons in premises and special VIPs areas of hotel Kitchen different chefs and multi cuisine cooks Has ex-chefs with sous chefs working hand in hand Housekeeping Cleans occupied and vacant rooms Communicates the status of guestrooms to the Front Office Department Cleans and presses the property’s linens, towels, and guest clothing

9. Human resources Recruitment of staff training to staff and new employees effective working relationships with managers of other departments Front office / front of house Sell guestrooms; register guests and design guestrooms Coordinate guest services Maintain accurate room statistics, and room key inventories

10. Organizational Structure general manager Accouting Manager Purchasing Manager Human Resources Training Mnagr Chief Engeering Assit Engeering assitant manager Front Office Mngr Assit Front Office Mngr Night Manager Duty Manager Sales and Marketing Mngr Sales Exce Executive housekeeper Laundry Manager Assitant H K Linen Supervisor Linen Attentant Poll AttentCleaner Cleaner Supervisor Floor Supervisor Food and Beverage Manager Executive chefSous chefPastry ChefChef steward Assitant FnB Manager Rest ManagerCaptainsServersTrainees Beverage Manag er

11. Employees at Park Hyatt Park Hyatt Toronto has 3oo employees working with them on daily basis. The peak season from May to September they hire the employees according to their function requirements they also hire trainees for daily basis and give them training in their departments………..

12. Smallest and Largest department Human Resources specific amount of employees trainees coming from post gradates colleges bundle of experience managers Housekeeping most revenue generating department Needs more staff to handle Depending upon the rooms in hotel

13. Park King Park Double Hypo- Allergenic (Green Initiative room) Smoking Room (Green Initiative room) Park Deluxe Double Park Suite Bi-Level Suites Director Suite Deluxe Special Suite Algonquin Suite

14.  Prices ranging from $220 - $10000.  Park King & Park double the lowest priced rooms  Algonquin Suite sells on average for $10 000 but the price is negotiable.  The main range price at Park Hyatt is $240-500 for majority of their rooms.  Special suites starting at $1000 and up to $10000

15. Complimentary from the hotel with any room High speed internet access (from your room or the hotel lobby) Shoe shine 42 inch LCD with cable/satellite Mini bar In room pay movies & music Iron/Ironing board Humidifiers Personalized wake up calls

16. Regular room to Suite  With higher priced suites, starting at $1000 or more you get a much more spacious room. Additions include  Dining room seating for Eight  Jacuzzi  Entertainment System with DVD/CD Stereo  Luxurious Marble Bathroom

17.  On top of all the amenities previously listed the Park Hyatt special Suites come with not only much more additional space but also additional amenities specific to those rooms.  Large walk in closet  Oversized bathtub/Jacuzzi  Two person shower  iHome stereo with ipod docking station  Elegant wood carved four poster bed  In room safe  Complimentary Wi-Fi

18. Park King Room

19. Algonquin Suite

20.  The room rates vary from day to day and season to season.  Summer months being more expensive  $270-360  Winter months being less expensive  $220-280

21.  Generally more business and busier times come during the Summer.  Park Hyatt does many events including Weddings and are usually at maximum occupancy during June-August.  Winter and late fall are when things start to slow down.

22.  Biggest department in hotel is housekeeping  Multiple employees  Around the clock

23.  Job Purpose  To be involved in:  Laundering  Maintaining the hotel’s stock of linen  Supplying and maintaining staff uniforms  Key Responsibilities  To be responsible for the linen and equipment supplied for his or her use  Entry Requirements  Skills  The ability to manage priorities  Time management  Attention to detail: working carefully within the minimum time  Good physical resilience: long working hours  Organisation and thoroughness: to avoid oversights, damage and late delivery  Qualifications  No previous experience

24.  Job Purpose  Reporting to the Rooms Division Manager, the Executive Housekeeper contributes to guest comfort and ensures the daily cleaning and tidying of all the hotel bedrooms and any public areas.  He/she also monitors the financial performance of the Housekeeping department operation and the efficiency of the linen servic e

25. Customer Focus: To implement the consistent delivery of superior customer service through the Customer Service Programme. To ensure that the department creates a professional impression to customers and team members. To review and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results. To review and act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments. To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly. To organise and set up on-going deep clean schedules. Entry Requirements Skills Management: Managing priorities, the ability to listen, stress management, team motivation. Recruitment Ability with figures and ability to manage a cost centre Sensibility to customers and able to deal face-to-face with guests Ability to deliver training at all levels Understanding of IT issues in relation to Housekeeping Attention to detail: working carefully within the minimum time Team working The ability to take the initiative Good physical resilience Organisation and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures Discretion: not disturbing guests Qualifications Significant experience as an Executive Housekeeper Fluency in a second language would be an advantage

26. Green Initiatives at Park Hyatt Two Unique rooms setup. Smoking & Hypo Allergenic Room Priced from $270-350 One of the 9 Hotels in Toronto with a green eco leaf rating. To be seen as a Green Eco Leaf establishment is quite prestigious and something that sets Park Hyatt apart from other Hotels.