1. Secure Travel Portal & Rearden Commerce Overview

2. Secure Travel Portal

3. First Time User Log-In Instructions Make sure you are connected to the Internet and open the Office Depot browser of choice (i.e., Internet Explorer, Firefox). Enter the following address into your browser: https://client.frosch.com/ https://client.frosch.com/ You will be presented with the following screen:

4. First Time User Log-In Instructions User ID – Enter your Office Depot email address. Password – The first time you log-in, you will use the following standard password: welcomeOD. Once you’ve logged in, you will be prompted to create a new password. Make note of this password as you will need it to access the Travel Portal in the future. After creating your password, you will be taken to the Office Depot Travel Portal.

5. Resetting Your Travel Portal Password Make sure you are connected to the Internet and open the Office Depot browser of choice (i.e., Internet Explorer). Your password can be reset at any time by clicking on the “Forgot Password” link on the login page or by navigating in your browser to the following address: https://client.frosch.com/froschadmin/ForgotPwd.aspx https://client.frosch.com/froschadmin/ForgotPwd.aspx You will be presented with the following screen: Enter your Office Depot Email Address into the User ID field. Click Submit. You will receive a temporary password via email from FROSCH. The email will provide a link to navigate back to the Travel Portal sign-in page. Enter your Office Depot Email Address and the temporary password you have just received. After clicking Submit, you will be prompted to create a new password. Make note of this password as you will need it to access the Travel Portal in the future. After creating your new password, you will be taken to the Office Depot Travel Portal.

6. Rearden Commerce

7. Rearden Commerce is a flexible, one-stop, online booking solution for managed corporate travel programs of every size and scope. When employees use Rearden Commerce they can easily plan, book and purchase complete travel itineraries within their company's guidelines. With Rearden Commerce, corporations can integrate all the elements of their travel programs, including travel policies, preferred suppliers and negotiated rates, into one easy-to-use Website. Rearden Commerce brings corporations significant time and cost-savings.

8. Benefits Single entry point accessible via the web from anywhere, anytime. A simple and intuitive interface allows travelers to plan, book, and purchase complete travel itineraries (air, car and hotel), while adhering to corporate travel policy. Additional “Stores” offer access to Airport Parking, Limo/Black Car Service, Dining, Conferencing, Package Shipping and Expense Management services for full T&E management. Ability to integrate all elements of your corporate travel programs (including travel policies, preferred suppliers and negotiated rates). Ability to utilize Rearden’s Workflow Integration process to seamlessly integrate Microsoft Outlook, Lotus Notes or Gmail calendar functionality. Increased level of control over travel policy. Reduction in time spent making travel reservations. Online Profile Management & Synchronization.

9. Main Features Flexible, user friendly user interface Corporate and traveler profile Travel rule and contract management Air travel shopper Hotel shopper Car shopper Integration of low-cost carriers (web search bookings) including 100% of Southwest Airlines fares and inventory Multiple airfare display Support for premium economy / fourth cabin class Integrated travel notifications using Flightstats Traveler service tools Automatically integrate your itinerary to calendar/PDA device

10. Login FROSCH has created a single sign-on environment for Office Depot travelers. Therefore once a user has successfully logged into the Office Depot Travel Portal, the link to access Rearden can be clicked and the user will automatically be signed into the title. Once presented with the Rearden home page, users must complete their traveler profile.

11. Home Page Click here to download the Mobile Assistant The first time you access the site you will be required to complete your Rearden user profile. Here are displayed your Upcoming Trips and your historical Trip Archive Travel Arrangers – click the dropdown here to select another traveler

12. Profile Be certain to complete as much of the profile information as possible so the Agency has as much information as possible to service the travelers

13. Profile Enter all personal and business contact information, Passport and Visa information, and payment cards here Enter your Frequent Traveler and other loyalty program numbers and preferences here

14. Profile If your organization has taken advantage of Rearden’s Workflow Integration for Outlook, Notes or Gmail, here is where you can access contacts Notifications for flights and other itinerary services are set here and managed by Fllightstats, the industry leader in flight tracking and notification services

15. Profile Travel Arrangers – click here to assign your Delegate permissions so you can book travel services for others. Travelers – you can assign your own Delegates here. This is ONLY valid for people who have been designated to book for other travelers.

16. Home Page From the Home Page, Click the “Travel” tab to book Air, Car, & Hotel. You will also find Airport Parking and Car Services (Limos) if enabled on your site. Indicate Hotel and Car Rental parameters here Fill in flight choice parameters here. Selections by date, time, class of service and fare type. Can search one way, round trip or multi-ciity and search by Schedule or by Price. Rearden offers additional Stores which will be available here if enabled on your site. Options include Dining (uses OpenTable.com), Conferencing (Web and Tele), Package Shipping (with FedEx, UPS and USPS) and Expense.

17. Flight Search Results Search by Schedule allows you to select by each segment of your trip. The system will then price your selection and perform a low fare search for lower price itineraries.

18. Flight Search Results by Schedule Multiple options for modifying your flight search – by time, airports selected, cabins, etc. Can search Nearby Airports in multi-airport cities like New York and Chicago. For carriers offering advance seat assignments, click here to view live seat maps for this flight. Elite frequent flyer members may select Premium seats. Flights displayed by segment and may be sorted based on Departure or Arrival time, Duration and Cost if searching by Price.

19. Flight Search Results by Price Displays lowest price per airline here, depending on search by segment or price. Lowest prices displayed for each airline. Includes 100% of fares for Southwest, AirTran and JetBlue.

20. Seat Assignments Live seat maps will display all available seats. Premium seats can be booked via the tool with appropriate elite status. Please ensure that your frequent flier number has been added to your travel profile section to ensure preferred seating.

21. Hotel Search Results You can modify your search by date, location, Hotel Brand or Name, pricing, Star rating and even amenities. Fully interactive map shows locations of all hotels near your search, including any specific Negotiated properties for your company. Click on hotel name or other links for information on the property, photos and amenities. Click “See room rates” to display available rates.

22. Hotel Rates Hotel rates are displayed from lowest to highest, and will include Consortia Rate’s for FROSCH such as Thor, ABC and Signature. FROSCH specific hotel rates are also available here and will be listed as FHD.

23. Hotel Guarantee & Cancellations Rules Please make sure to thoroughly read the rules and regulations by clicking the link highlighted above before booking your room. Some rates are non-refundable and have strict cancellation policies.

24. Booking Multiple Hotels Go to “Travel” and click on “Flight”

25. Booking Multiple Hotels Click on “Multi-City” Tab. You will then enter a check mark into the appropriate box, flight, hotel or Rental car. A reservation can be booked as a multiple destination, or even to book multiple hotels in one location or multiple locations.

26. Car Search Results Modify your search parameters here. The tool displays all car vendors and sizes in an easy to read grid. Rates include any company Negotiated rates.

27. Car Search Results Car Search Results will show information such as rates per day and total (with and without taxes), pick up and drop off location information and more.

28. Review Your Trip Page The tool displays all booked segments of your trip. You can easily modify your selections for any segment by clicking on the appropriate Tools link.

29. Review Your Trip Page The tool will display a Trip Cost Summary listing all prices and taxes for your trip. Along the bottom of the screen you have options including “Hold this trip”, which allows you to save the work in progress for confirmation at a later time. Great for savings your work. If you are satisfied click Continue to go to the Purchase page.

30. Purchase Trip Page Name your trip stores the trip in your Upcoming and Archive trips lists for easy retrieval. All traveler information prepopulates from the user profile. There is no need to edit unless Optional preferences needed for a segment. Click Edit next to any Optional service you wish to add, such as Navigation System for your car rental. Click “Change traveler” to enter information for a non-profiled Guest traveler.

31. Purchase Trip Page On the Purchase Trip page the user can enter a note that will prompt the agency to take some action on a specific request. You can enter or change trip Notifications here if not already stored in your profile.

32. Purchase Trip Page You can modify the form of payment for either Air or Hotel bookings here. You have another Hold this trip option, or you can Purchase. After purchasing, you will see you Confirmation page. You can print or email your itinerary, or simply exit the system.

33. Online Change, Cancel and Unused Ticket Functionality

34. Changing Ticket Reservations WHEN CHANGING A TICKETED RESERVATION A USER CAN:  Change itineraries that contain one passenger only  Change any single carrier domestic itinerary prior to the allowable departure time on these carriers: American (AA), Aloha (AQ), Alaska (AS), Continental (CO), Delta (DL), Frontier (F9), Airtran (FL), Spirit (NK), Northwest (NW), America Trans Air (TZ), United UA), US Airways (US), Midwest Express (YX)  Change an in policy booking to an out of policy booking, or vice-versa  Change a non-refundable to a refundable ticket or vice-versa on a configurable basis and in accordance with carrier rules  Re-use the original air ticket, with or without a destination change  Select a different unused ticket to apply if changing the destination  Add a hotel or car to an existing one-way or round-trip air booking  Change a hotel booking at any time prior to departure (this applies only to hotel reservations that are inside the hotel’s cancellation period and that do not require a non-refundable deposit).  Search for a new hotel if the modified dates are not available at the current hotel  Change a car booking at anytime prior to departure

35. Changing Ticket Reservations WHEN CHANGING A TICKETED RESERVATION A USER CANNOT:  Change a reservation where the fare quote from ITA did not match the fare quote in the GDS at the time the original reservation was created  Change international itineraries (Non-US)  Change a multi-city itinerary  Change a trip originally booked offline  Change a paper ticket booking  Change a trip with more than one ticket (e.g. split ticketed)  Change any portion of a trip that has already commenced  Keep the same trip/PNR locator if changing destination  Select a different carrier for the same destination if original carrier is available  Insert an additional air leg into the itinerary, or change just the outbound or return legs- cannot insert an air leg, but they can change the outbound or return leg, although entire itinerary is rebooked  Use only the add collect portion of the new ticket to determine policy status  Add or insert air to an existing hotel and/or car only booking  Add a hotel in a city which is not in the current itinerary Note: In all cases of a changed itinerary, when the user selects purchase, the original itinerary is canceled and all segments are rebooked. If traveling to the same destination, it stays in the same PNR. If traveling to a new destination, a new PNR is created.

36. Cancelling Ticketed Reservations WHEN CANCELING A TICKETED RESERVATION A USER CAN:  Cancel a reservation that meets one or more of the following criteria: ‒ single carrier itinerary ‒ either domestic or international containing an E-Ticket  Cancel any hotel which did not require a deposit or is within the cancellation window  Cancel any car in the itinerary prior to pickup WHEN CANCELING A TICKETED RESERVATION A USER CANNOT:  Only cancel a portion of the air itinerary. They must cancel all air or no air.  Cancel a trip with a paper ticket  Cancel a trip post departure  Cancel a trip if any hotel has a deposit or is outside the cancellation window  Cancel one room in a hotel reservation where more two or more rooms are reserved Cancel a car past the pickup date/time

37. Unused Tickets Functionality UNUSED TICKET OVERVIEW The following rules apply when booking new reservations online.  Unused tickets are offered on single carrier, non-refundable domestic (US Only) itineraries where the exchange would result in an even exchange or additional collection.  Unused ticket functionality is available for the following carriers: American (AA), Aloha (AQ), Alaska (AS), Continental (CO), Delta (DL), Frontier (F9), Airtran (FL), Spirit (NK), Northwest (NW), America Trans Air (TZ), United UA), US Airways (US), Midwest Express (YX).  Policy can be configured to require a user to fly a carrier where an unused ticket can be applied when all other conditions compared to other carriers are in policy.  When more than one unused ticket is available, the ticket closest to expiration is used.

38. Unused Tickets Functionality HOW ARE TICKETS PLACED INTO THE UNUSED TICKET DATABASE? There are 3 ways an unused ticket is placed into the unused ticket database: 1. When a user cancels a non-refundable ticket that originated online. The personal assistant captures the ticket information and places it into the database for future use. 2. When a user calls an agent directly to cancel a non-refundable ticket that originated online and the PNR is queued back to the Personal Assistant’s designated queue. 3. After the travel date, the personal assistant checks the status of the ticket, and if all flight coupons still contain an “Open” status, the ticket is placed into the unused ticket database. Note: A ticket will not be evaluated for the unused ticket bank if the PNR is not completely empty. If a PNR has air/hotel and the user cancels the air, the unused ticket will not be evaluated until the hotel is used or cancelled. HOW ARE TICKETS REMOVED FROM THE UNUSED TICKET DATABASE? There are 2 ways an unused ticket is removed from the unused ticket database: 1. Once an unused ticket is recommended for exchange, the ticket is automatically marked “Pending Exchange”. After the timeframe designated in the administration area, the personal assistant checks the status of the ticket again. If the coupon status is no longer “Open” the ticket is removed from the unused ticket database. 2. Each time a traveler logs in, the personal assistant checks the status of all the unused tickets in the database. If the coupon status is no longer “Open” the ticket is removed from the unused ticket database.

39. Unused Tickets Functionality Traveler can see all unused tickets available as well as their value Select Unused Tickets from the Travel Tab

40. Unused Tickets Functionality

42. Trip Changes & Cancellations

43. Trip Changes/Cancellations From the home screen, find the trip you’d like to modify in Upcoming Reservations. Click on the trip.

44. Trip Changes/Cancellations After selecting the trip, all segments of the trip will display. If you want to change or cancel the trip, click “View details” under Travel Tools

45. Trip Changes/Cancellations On the Trip Details screen, you have may options for modifying your trip. Select what you want to do from the Travel Tools section.

46. Trip Changes/Cancellations Select Confirm Cancellation to cancel your trip.

47. Trip Changes/Cancellations Your trip is cancelled! Click Done to continue.