1. CJ422 Unit #3 Bill Forbes, MPA wforbes@kaplan.eduwforbes@kaplan.edu AIM: ForbesTeaching

2. Unit #3 Reading –Chapter 4: Communication: A Critical Management Skill Discussion –Communication obstacles Quiz –10 T/F or Multiple Choice No Written Assignment

3. Communication: An Overview Seek first to understand, then to be understood. Think before you speak Words are not merely to inform but to transform. Effective communication is about a variety of media, not just talking.

4. The Communication Process Involves –A message –A sender –A channel May include –Feedback

5. Question What are some key tips you would suggest to assure that you are effective as a communicator?

6. Conveying Effective Messages Communication skills of the sender Clarity of purpose Appropriateness of the channel used Receptivity and communication skills of the receiver Life experience and preexisting biases in either the sender or receiver

7. E-mail and Text Messages Quality reflects professionalism. Take time to read before pressing Send. Beware of “reply to all.”

8. Question What types of non-verbal communication cues do you look for when you’re talking to someone? What do they mean?

9. Nonverbal Messages and Body Language Nonverbal communication –How messages are transferred without words Body language –The mannerisms of people, including Eye contact (or lack of it) Facial expressions Leg and arm movements

10. Listening The weakest link in the communication process Obstacles: –Gap between speaking and listening rates –Preoccupation Active listening includes concentration, full attention and thought.

11. Feedback The process by which the sender knows whether the receiver has understood the message. Without feedback, communication is one way.

12. Question Describe a barrier to effective communication.

13. Barriers to Communication Noise Time Volume of information Tendency to say what we think others want to hear Certainty Failure to select the best word Prejudices (sender and/or receiver) Strained sender-receiver relationships

14. The Gender Barrier Men –Want to project credibility and authority –Downplay doubts Women –Often use qualifiers –More likely to downplay certainty

15. The Language Barrier America will become more racially and ethnically diverse during the next half century. Gestures can also be misinterpreted. Bridging the barrier: –Hiring more bilingual officers –Employing interpreters or translators

16. Communication Enhancers Send clear messages. Select the best communication channel. Be open.

17. Internal Communication Downward communication Upward communication Vertical communication Lateral or horizontal communication

18. Question What are some ways an organization can improve internal communication and help reduce problems associated with “the grapevine?”

19. Subordinate Communication Essential to managerial responsibility The grapevine –Aka the rumor mill –Informal channels that hinder cooperation and teamwork

20. Improving Internal Communication Newsletters Intranet

21. Communication at Meetings A carefully prepared agenda is one key to a successful meeting. Types of meetings –Informational –Opinion seeking –Problem solving –New-idea seeking

22. Keys for Effective Meetings Prepare in advance—have an agenda. Start and stop on time. Stick to the agenda. Facilitate open communication and participation.

23. Technology and Communication in the Field Data is a mission-critical necessity. Mobile technology empowers agencies to –Increase productivity –Increase officer morale –Increase community safety

24. Tactical Communications Not all tactical communications depend on technology. –Depends on leadership and management skills of the first officer on the scene. –Law enforcement must rely on solid people doing good police work.

25. Question What are some considerations that a police representative should keep in mind when speaking with the media?

26. External Communication Communicating with other agencies –Interoperability Communicating with the media –What the mainstream media report and what the public believe as a whole are not the same. –Public information officers

27. Communicating with the Community Emergency notification systems Every contact is a public relations contact. Annual reports The Internet

28. Question What are some reasons why you think criminal justice agencies haven’t shared information as much as they could have?

29. Information Sharing through N-DEx, OneDOJ and LEO N-Dex –Used to solve crimes and fight terrorism OneDOJ –Allows agencies to get information from all of the Department of Justice’s investigative components LEO –Gives officers access to a variety of information-sharing services

30. Obstacles to Information Sharing Technical Logistic Political Ethical

31. Unit #4 Reading –Ch. 7 – Training and Beyond Discussion –Police manager and training Quiz –10 T/F or Multiple Choice Seminar

32. Unit #4 Written Assignment –3-4 pages –Design a training program for police recruits in the –Details and analysis for each course Double spaced 12 point font APA

33. Questions? wforbes@kaplan.edu AIM: ForbesTeaching