2. Mark Fitzmaurice Director and Master Trainer Over 20 years Dale Carnegie Training 80 countries 97 years, since 1912 7,000,000 people taken our programmes

7. David MacLeod and Nita Clarke were commissioned by the Department for Business (BIS) to take an in-depth look at employee engagement and to report on its potential benefits for organisations and employees.

10. The Thinking Mechanism Deferred judgment Brainstorming Focus on quantity Idea fluency Judicial Decision making Follows green-light Focus on quality The Key: Always Separate Them!

12. The 9-Step Innovation Process Picturing the “Should Be” (ideal future) Visualisation Determining the “As Is” (data gathering / current state) Fact finding Green-Light thinking for ideas “Brainstorming” Idea finding Gaining approval and support Acceptance finding Putting solutions into action “Execution” Implementation Monitoring implementation Follow-up Identifying and assessing end results Evaluation Product Service Company Identifying & prioritizing problems or opportunities Problem/OFI finding Red-light thinking to determine the best solution / approach Solution finding

15. The 9-Step Innovation Process Picturing the “Should Be” (ideal future) Visualisation Determining the “As Is” (data gathering / current state) Fact finding Green-Light thinking for ideas “Brainstorming” Idea finding Gaining approval and support Acceptance finding Putting solutions into action “Execution” Implementation Monitoring implementation Follow-up Identifying and assessing end results Evaluation Product Service Company Identifying & prioritizing problems or opportunities Problem/OFI finding Red-light thinking to determine the best solution / approach Solution finding

16. The 9-Step Innovation Process Picturing the “Should Be” (ideal future) Visualisation Determining the “As Is” (data gathering / current state) Fact finding Green-Light thinking for ideas “Brainstorming” Idea finding Gaining approval and support Acceptance finding Putting solutions into action “Execution” Implementation Monitoring implementation Follow-up Identifying and assessing end results Evaluation Product Service Company Identifying & prioritizing problems or opportunities Problem/OFI finding Red-light thinking to determine the best solution / approach Solution finding