1. Order Inquiry RLM System

2. Page 2 What is Order Inquiry? Customer Orders that arrive in RLM (either via EDI or Data Entry) can be viewed using the Order Inquiry function Order Inquiry may be done in a variety of ways, using Account, Customer PO, Bates (internal control) number, Style or a combination of the above No changes may be made to Orders from the Inquiry screens. To change an order, contact the EDI and/or Data Entry department(s) In addition, Order Inquiry links to Pick Ticket/Invoice Inquiry as well as to Inventory Inquiry (by style) (Skip to Main Menu)Skip to Main Menu

3. Page 3 Glossary of Training Terms The following terms will be used throughout this training program: –Field: A line on the screen into which you enter information –Value: The information (data) being entered in the field. Example: Division number, FGPO number –Click: Also “Select.” Hitting the left mouse button once. This will place your cursor into a field –Tab: Using the tab key to advance to the next input field –Return: Moves you back one screen. Will also return a selection (F2 key) –Exit: Closes the program and returns you to the menu (F3 key)

4. Page 4 Using the RLM System These are the primary RLM icons you will use: – Search: Located next to entry fields. Clicking this icon brings up a pop-up window with a list of all possible values for the field (for example, the next to the Division field will show a list of all divisions) (Shift-F9 keys or F21 key) – Select: Located on the Search pop-up windows. You may click on a line and click Select to return its value to the main screen – OK (Submit): Located in the bottom right corner of each screen. Processes the information on screen and brings you to the next screen – Return (Back): Located at the top of each screen. Click this icon to go back one screen (F2 key) – Exit: Located at the top of each screen. Click this icon to return to the menu or close a pop-up (F3 key)

5. Page 5 Enter your User ID and Password here Note: User ID and Password are assigned by MIS. The password IS case-sensitive. Sign On Click OK

6. Page 6 Click OK Welcome

7. Page 7 Enter your company number If you don’t enter a Company or enter the wrong number, you will receive this error: Click OK Select Application Enter the application number for the menu or click the correct button in the menu at left Enter the application number for the “Salesmen Inquiry” menu or click the correct button in the menu at left

8. Page 8 Salesmen Inquiry Menu Click “Customer Order Inquiry”

9. Page 9 Order Inquiry Options Click on a button above to jump to that inquiry selection screen. All selections eventually lead to the individual Order Inquiry. Click anywhere else on the screen to just go to the next slide Order Inquiry

10. Page 10 Select Division Click OK Select the Division

11. Page 11 Order Inquiry by Bates Number Enter the Order Control (Bates) number here Enter the Division Number here Click OK to view the OrderOrder Enter the Store Number (optional) Search options are on next slide

12. Page 12 Inquiry by Bates: Search Options To Select a Division click this icon: The screen will change to Select DivisionSelect Division To search by Order Control (Bates) number click Double-Click the correct order, or select the line and click Enter the Account or PO number and press the Enter key to search the list Click OK to view the OrderOrder

13. Page 13 Customer Purchase Order Inquiry

14. Page 14 Order Inquiry by Customer PO Enter or Select DivisionSelect Division You may enter or search Customer Account to display a list of POs search Select Column Display options here You may enter a Date Range here Click OK to display Order(s) Order Enter a Customer PO Number to find a specific order Note: Sears POs have a special search function. Click here to view

15. Page 15 Search for Customer Account Common Searches are “Account Name” …or “Account #, EDI Alpha Store” Click the arrow to open a search window

16. Page 16 Customer Search Options Search for Customer by Name Search for Customer by Account Number, EDI Alpha Store Double-click a line to select… …or first enter a search value and press Enter to search the list

17. Page 17 Sears PO Special Search In RLM, Sears PO numbers consist of the store # + the PO #. However, Sears’s Shipsmart system uses the DC # instead of the store, so our PO does not match theirs. To find a Sears order, type the last six digits of the PO into the Customer PO field (e.g. 258033) Example: Sears PO # 08780258033 (DC 8780) - RLM PO # 01001258033 (Str 1001) - RLM PO # 02453258033 (Str 2453) Note that all the POs for all the stores on the Sears order ending with those six digits will appear. Enter a store number to find a PO for a specific store Continue with summary listing of POssummary listing of POs

18. Page 18 Customer Order Summary Screen Double-click a line to select and view the Order Order If Account Number was entered without a Customer PO, a list of POs will appear. Entering a customer PO number will show only the requested PO

19. Page 19 “Status of Order” Inquiry

20. Page 20 “Status of Order” Inquiry Enter Division, Customer # Enter either Customer PO# or Control/Bates# Click OK

21. Page 21 Order Inquiry for all Stores Double-Click any line to display the invoice or pick ticketinvoice or pick ticket

22. Page 22 Display Invoice (F12) Click Return to go back

23. Page 23 Entire PO Inquiry

24. Page 24 Entire PO Inquiry Enter Division and Account # …enter either Customer PO# or Style# to find a specific POfind a specific PO Click OK Select Units (default) or Dollars You may (enter a season –optional) and press F9 to display all orders for a customer or…all orders for a customer (Search for Account: F6)Search for Account: F6

25. Page 25 Alpha Search for Customer (F6) Double-Click a line or… …Type the start of the account name and press Enter to search the list

26. Page 26 All Orders for Season or Group (F9) Or double-click a line to view the Orderthe Order Click Total by PO# to switch to Total by Store view (F6 key) Select a line, then press Order/All Stores Pieces (F9) to view Summary of Order by Style Summary of Order by Style Select a line, then press Order/All Stores Pieces (F9) to view Summary of Order by Style Summary of Order by Style

27. Page 27 Summary of Order by Style (F9)

28. Page 28 Order Inquiry Display by Style Double-Clicking on any line on the Summary PO screen brings up an options menu (next screen) If you typed in a specific PO or Style number this screen appears:

29. Page 29 Order Inquiry Options Menu Displays previous Screen in USD (button changes to Units from the USD screen) Displays Order by Style/Color in USD Displays Selected Order in Units Replaces Pick Ticket column with Reserved column Displays Size Breakdown or Prepack info on Summary Screen Bypass All Options Slides Click on any button below to view the resulting screen. Click elsewhere on screen to reveal descriptions Displays Order InquiryOrder Inquiry

30. Page 30 Display In USD Back to Options Menu

31. Page 31 Display Order by Style/Color in USD Back to Options Menu Note that the numbers represent Dollars

32. Page 32 Display Order Control By Units Back to Options Menu Double-Click a line to view by size (00As only)by size

33. Page 33 Display Order Control By Size (Units) Back to Options Menu The first column represents the status or stage of the size

34. Page 34 Order Inquiry Back to Options Menu For more details on this screen go to Order Inquiry DisplayOrder Inquiry Display

35. Page 35 Display Reserved Column Back to Options Menu Notice the Reserved column appears instead of the P/T column

36. Page 36 Display Detail Lines Back to Options Menu Extra information about the prepack (or breakdown by inseam) appears

37. Page 37 The Order Inquiry The next slides deal with the Order Inquiry itself, which is the end result of most of the preceding selections Function keys on the left sidebar allow further inquiry to Pick Tickets, Invoices and Inventory

38. Page 38 Order Inquiry Display The basic order inquiry screen has header info and details which can be drilled into: Header: Order #s, Ship to, Bill to Header (cont): PO #s, Dates, Terms, etc. Details: Style, Color, Units, Status Double-Click a detail line to view more detailsmore details

39. Page 39 Order Inquiry Display – Multiple Stores IMPORTANT! Notice the “Number of Stores for Ctl #). This screen is only the order summary for ONE (1) store. There may be multiple stores on the order Click “Next Customer Order” (F9) to see the next store on the order To see a summary of all stores for a PO, go to “Entire PO Inquiry”Entire PO Inquiry

40. Page 40 Order Special Instructions Select a detail line and click the Order or Line Special Instruction buttons to view the notes Click Return to close the popup

41. Page 41 Order Status and Event Codes Status: –O: Line has Open units –P: Line has Pick Tickets –R: Line has Reserved Inventory –S: Line has Shipped –w: Order Line is in the Allocation Workfile –W: Order Line has been Allocated –C: Order Line has been cancelled –D: Order Line has been deleted Event: –PTINV: Invoiced –PKTPT: Pick Ticket Printed –MANI: Manifested –EPICK: Ended Picking –SPACK: Started Packing –EPACK: Ended Packing

42. Page 42 Detail Inquiry Display 00A styles will display units by size here Click “Next Line” to view the next line on the order Click the button with an invoice number to display the invoice inquiryinvoice inquiry “More Keys” available here

43. Page 43 Additional Functions Click “Customer Item” to view the Customer’s style number Click Return to close the popup Click “History” to see the changes made to this orderchanges made to this order

44. Page 44 Order Maintenance History Click “Toggle Details” to show more information, including the User who made the changes Click Return to go back

45. Page 45 Availability by Size Select a detail line and click “Display Sizes and Availability” to view Ordered vs. In Stock, On Order and WIP Click Return to close the popup

46. Page 46 Appendices Bulk (Contract) Order Inventory Inquiry (F6 from Order)Inventory Inquiry Pick Ticket/Invoice Inquiry (F7, F8 from Order)Pick Ticket/Invoice Inquiry

47. Page 47 Bulk (Contract) Order Bulks are denoted by “CONTRACT ORDER” in the Ship To area Units are total for all stores/orders on the bulk

48. Page 48 Order Inquiry Select a detail line to check inventory, pick tickets or invoices Click “All Picking Documents” for pick ticket inquiryAll Picking Documents Click “Display Invoice” for the invoice (Status must be PTINV)Display Invoice Click “Complete Inventory Status” for inventory inquiry for the selected styleComplete Inventory Status

49. Page 49 Invoice/Pick Ticket Inquiry (F8) Click Return to go back

50. Page 50 All Pick Tickets/Invoices (F7) Click Return to go back Double-Click a line to view the Pick Ticket or Invoice Pick Ticket or Invoice

51. Page 51 Inventory Inquiry (F6) Select a detail line and click “Complete Inventory Status” to view inventory and AVS for that style Click OK Select a detail line and click “Complete Inventory Status” to view inventory and AVS for that style

52. Page 52 Inventory Inquiry AVS for the style is here, calculated as In Stock+WIP-Unship Order Click Return to go back to Inventory Inquiry main screen (click twice to return to Order Inquiry)

53. Page 53 Final Notes Order Inquiry is updated in real time, unlike the AVS tool, which is updated after the end of the day Changes made by Allocations, Data Entry or the Warehouse will affect the live data displayed in these inquiries.