1. Unit 3 – Race, Gender, Class, and Communication CJ422: Human Resource Development for the Criminal Justice Professional

2. Unit 3 – Race, Gender, Class and Communication Two week assessment of class Discussions Quizzes Participation Assignments Due Dates

3. Unit 3 – Race, Gender, Class and Communication Reading – Chapter 4: Communication: A Critical Management Skill Few professions deal with as wide and as diverse of a populace as the police and law enforcement. Few professions involve themselves in as wide of a range of situations as police

4. Unit 3 – Race, Gender, Class and Communication Assignments due this week Discussion Quiz Seminar

5. Unit 3 – Race, Gender, Class and Communication Some of the roles that police play: Serve Protect Solve crimes Maintain a presence Social worker Psychologist Role Model What other roles do the police play?

6. Unit 3 – Race, Gender, Class and Communication Communication is the key to organizational success Communication is an absolutely critical management skill Communication: the complex process through which information is transferred from one person to another through common symbols.

7. Unit 3 – Race, Gender, Class and Communication Communication Barriers: obstacles to clear in order to achieve effective communication, including: time, volume of information, tendency to say what we think others want to hear, failure to select the best word, prejudices and strained relationships, judging, superiority, certainty, controlling information, manipulation, and indifference. Communication Enhancers: techniques for reducing or eliminating barriers to communication, including: properly encoding messages, selecting the best channel, describing, equality, openness, problem orientation, positive intent, and empathy.

8. Unit 3 – Race, Gender, Class and Communication The message Standard English Avoid Jargon KISS Tone Non-Verbal Communication Body Language

9. Unit 3 – Race, Gender, Class and Communication Channels of Communication Verbal Channels Written Channels

10. Unit 3 – Race, Gender, Class and Communication Communication barriers include: Time Volume of information Tendency to say what we think others want to hear Certainty Failure to select the best word Prejudices (sender and/or receiver) Strained sender/receiver relationships Gender Cultural Differences

11. Unit 3—Race, Gender, Class and Communication Communication with the media What can be said What cannot be said What should not be said When the media should be used Inter- and Intra-organizational communication barriers

12. Unit 3 – Race, Gender, Class and Communication Thanks for another great week.