2. Comprehensive EMS Classroom Training Siena Heights University LDR616 OA Training & Performance James C. Robertson, BAS, EMT-P, IC May 17, 2015

3. IntroductionIntroduction Welcome to Comprehensive Classroom Training Meet the facilitator Administrative questions Welcome to Comprehensive Classroom Training Meet the facilitator Administrative questions

4. DiscussionDiscussion What characteristics make an EMS program successful?

5. Objectives of Training Module 1 Communication Module 2 Organizational Culture and Task Management Module 3 Organization’s Cultural Team Dynamic System Module 4 Creativity: Closing the GAP Module 5 Feedback and Evaluation Module 1 Communication Module 2 Organizational Culture and Task Management Module 3 Organization’s Cultural Team Dynamic System Module 4 Creativity: Closing the GAP Module 5 Feedback and Evaluation

6. Module 1 – Communication Why Is Communication Important Cornerstone Of Developing Business Using Your Voice As A Tool Presentation Skills Why Is Communication Important Cornerstone Of Developing Business Using Your Voice As A Tool Presentation Skills

7. Module 2 –Organizational Culture and Task Management Organizational Culture Standard Operating Procedures Roles Employees Play In The Organization Task Management And Task Assignments Organizational Culture Standard Operating Procedures Roles Employees Play In The Organization Task Management And Task Assignments

8. Module 2 –Organizational Culture and Task Management Organizational Goals Objectives and Budget Attitude Surveys Organizational Goals Objectives and Budget Attitude Surveys

9. Module 3 – Module 3 –Organization’s Cultural Team Dynamic System What is the definition of a ‘team’ What is the definition of ‘Team Dynamic’ Attributes of a successful dynamic team Team Management What is the definition of a ‘team’ What is the definition of ‘Team Dynamic’ Attributes of a successful dynamic team Team Management

10. Organization’s Cultural Team Dynamic System Characteristics of a functioning team  Forming  Storming  Norming  Performing  Adjourning Diversity Training Characteristics of a functioning team  Forming  Storming  Norming  Performing  Adjourning Diversity Training

11. Module 4 – Creativity: Closing the GAP Best Practices for Achieving Goals Professionally Personally  Skill Development built off of: Communication Task Management Team Building  Adding your own “Brand” Best Practices for Achieving Goals Professionally Personally  Skill Development built off of: Communication Task Management Team Building  Adding your own “Brand”

12. Module 4 – Creativity: Closing the GAP Pre-test data Post-test data Pre-test data Post-test data

13. Achieving Through Creativity Setting the goals Analyze Prioritize Using different tools Networking Research Problem Solving Accountability Setting the goals Analyze Prioritize Using different tools Networking Research Problem Solving Accountability

14. Skill development & Adding You Using Communication Differently Tasking yourself to get things done Working together with others Making it unique by adding your “Brand” Using Communication Differently Tasking yourself to get things done Working together with others Making it unique by adding your “Brand”

15. Areas of Possible Creativity Classroom policies Content delivery Integrated Schedule Classroom policies Content delivery Integrated Schedule

16. Areas of Possible Creativity Unscheduled disruptions Assessment/testing/outcomes High School College NREMT Unscheduled disruptions Assessment/testing/outcomes High School College NREMT

17. Module 4: Feedback & Evaluation Constructive Feedback Task evaluation Team evaluation Personnel evaluation Goal Constructive Feedback Task evaluation Team evaluation Personnel evaluation Goal

18. ConclusionConclusion Topics covered today: Communication Organizational Culture and Task Management Organization’s Cultural Team Dynamic System Creativity Feedback and Evaluation Topics covered today: Communication Organizational Culture and Task Management Organization’s Cultural Team Dynamic System Creativity Feedback and Evaluation

19. Final Thoughts Questions?

20. References Anderson, A. (2013). Successful Business Communication: It Starts At The Beginning. Retrieved from http://www.forbes.com/sites/amyanderson/2013/05/28/successful- business-communication-it-starts-at-the-beginning http://www.forbes.com/sites/amyanderson/2013/05/28/successful- business-communication-it-starts-at-the-beginning Baumeister, R. & Tierney, J. (2011). Willpower. Rediscovering the greatest human strength. New York, NY: Penguin Books Ltd. Blanchard, P., & Thacker, J. (2010). Effective Training Systems, Strategies, and Practices. (4 th ed.). Upper Saddle River, NJ: Prentice Hall Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-2013 Edition, EMTs and Paramedics on the Internet at http://www.bls.gov/ooh/healthcare/emts-and- paramedics.htmhttp://www.bls.gov/ooh/healthcare/emts-and- paramedics.htm Heathfield, S. M. (2014). About.com. Retrieved from What Is a Team?: http://humanresources.about.com/od/teambuilding/f/teams_def.htm Keyton, J. (2011). Communication and Organizational Culture: A Key to Understanding Work Experiences (2nd Ed.). Thousand Oaks, CA: SAGE Publications Inc. Anderson, A. (2013). Successful Business Communication: It Starts At The Beginning. Retrieved from http://www.forbes.com/sites/amyanderson/2013/05/28/successful- business-communication-it-starts-at-the-beginning http://www.forbes.com/sites/amyanderson/2013/05/28/successful- business-communication-it-starts-at-the-beginning Baumeister, R. & Tierney, J. (2011). Willpower. Rediscovering the greatest human strength. New York, NY: Penguin Books Ltd. Blanchard, P., & Thacker, J. (2010). Effective Training Systems, Strategies, and Practices. (4 th ed.). Upper Saddle River, NJ: Prentice Hall Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-2013 Edition, EMTs and Paramedics on the Internet at http://www.bls.gov/ooh/healthcare/emts-and- paramedics.htmhttp://www.bls.gov/ooh/healthcare/emts-and- paramedics.htm Heathfield, S. M. (2014). About.com. Retrieved from What Is a Team?: http://humanresources.about.com/od/teambuilding/f/teams_def.htm Keyton, J. (2011). Communication and Organizational Culture: A Key to Understanding Work Experiences (2nd Ed.). Thousand Oaks, CA: SAGE Publications Inc.

21. References (cont.) Lickerman, A. (2010). The Importance Of Tone. Retrieved from http://www.psychologytoday.com/blog/happiness-in- world/201008/the-importance-tone. O’Conner, K. (2009). How to Grad for Learning. Thousand Oaks, CA: Corwin Press Marzano, R. (2009). Transforming Classroom Grading. Alexandria, VA: Association for Supervision and Curriculum Development McClincy, W. (2002). Instructional Methods in Emergency Services (2 nd ed.). Upper Saddle River, NJ: Prentice Hall Schein, E.H. (2010). Organizational Culture and Leadership (4th Ed.). San Francisco, CA: Jossey-Bass. Whitaker, M. (2012). Tips for Communication Skills with Groups. Retrieved from http://www.aboutleaders.com/tips-for- communication-skills-with-group. Lickerman, A. (2010). The Importance Of Tone. Retrieved from http://www.psychologytoday.com/blog/happiness-in- world/201008/the-importance-tone. O’Conner, K. (2009). How to Grad for Learning. Thousand Oaks, CA: Corwin Press Marzano, R. (2009). Transforming Classroom Grading. Alexandria, VA: Association for Supervision and Curriculum Development McClincy, W. (2002). Instructional Methods in Emergency Services (2 nd ed.). Upper Saddle River, NJ: Prentice Hall Schein, E.H. (2010). Organizational Culture and Leadership (4th Ed.). San Francisco, CA: Jossey-Bass. Whitaker, M. (2012). Tips for Communication Skills with Groups. Retrieved from http://www.aboutleaders.com/tips-for- communication-skills-with-group.