1. Module 2 Supervisor Skills: Part I

2. Learning Objectives Identify key strategies for promoting a wellness and recovery-oriented environment. Demonstrate effective strengths-based feedback skills in supervision.

3. After Welcoming…. Key skills and responsibilities Promoting a recovery and wellness environment Communication Facilitating good use of supervision time Evaluations Addressing inclusion and integration issues 3

4. Promoting a Recovery and Wellness Environment Support and reinforce the use of recovery/wellness values in the workplace. 4

5. Promoting a Recovery and Wellness Environment Communicate the value of having peers/family members on the team 5

6. Promoting a Recovery and Wellness Environment Assist new employees in the transition from the role of client/family member to that of employee 6

7. Promoting a Recovery and Wellness Environment Promote wellness for the whole team 7

8. Promoting a Recovery and Wellness Environment Be clear about the difference between being a supervisor and being a clinician Create opportunities for supervisor support 8

9. Communication Skills Clear and direct communication Providing regular feedback Using a strengths-based approach Listening well 9

10. Communication Skills Communicating with Clarity Besides verbal instructions, use written tools to help organize time and structure workload Organizational Tools 10

11. Communication Skills Match employees communication style needs, being aware of cultural differences 11

12. Provide Regular Feedback REGULAR. Scheduled supervision times vs. informal, on-the-fly supervision Individualizing feedback and supervision style 12

13. Guidelines for Effective Feedback Make standards for work clear. Create a learning environment. Believe that your staff can learn, grow and change! Seek feedback for yourself (role model) as well as giving it to your staff. Be specific. Know and recognize the strengths of your staff. Supervising to Outcomes, Kansas University 13

14. Exercise Using a Strengths- Based Approach Identifying Strengths in Employees 14

15. Listening Well Listening – the most basic of skills – is integral to supervision of consumer/family member staff as well. Community-based work has unique challenges. Good listening promotes a better understanding of the job tasks of consumer/family member employees. 15