1 Data Versus Information WestCharles Mann 79154TM Shoes Monthly Sales Report for West Region Sales Rep: Charles Mann Emp No Item Qty Sold Price TM Shoes 1200 $100

2 What is a system? A collection of interrelated components that work together towards a collective goal. Input – Process – Output Add feedback loop, and control mechanisms, and put into a systems environment.

3 SYSTEM INPUTOUTPUTPROCESS FEEDBACK

4 FUNCTIONS OF AN INFORMATION SYSTEM INPUTOUTPUTPROCESS FEEDBACK INFORMATION SYSTEM ENVIRONMENT Customers Suppliers Regulatory Stockholders Competitors Agencies ORGANIZATION

5 ORGANIZATION & ITS ENVIRONMENT THE FIRM INFORMATION SYSTEMS THE ENVIRONMENT: RESOURCES & CONSTRAINTS GOVERNMENTS COMPETITORS FINANCIAL INSTITUTIONS CULTURE KNOWLEDGE TECHNOLOGY

6 INFORMATION SYSTEMS ORGANIZATIONSTECHNOLOGY MANAGEMENT INFORMATION SYSTEMS SYSTEMS

7 MAJOR ORGANIZATIONAL FUNCTIONS SALES & MARKETING MANUFACTURING FINANCE ACCOUNTING HUMAN RESOURCES *

8 COMPUTER TECHNOLOGY HARDWARE SOFTWARE STORAGE COMMUNICATIONS NETWORK *

9 APPROACHES TO INFO SYSTEMS SOCIOLOGY POLITICAL SCIENCE PSYCHOLOGY COMPUTERSCIENCE OPERATIONSRESEARCH MANAGEMENTSCIENCE IS IS TECHNICAL APPROACHES BEHAVIORAL APPROACHES

10 SYSTEM INTERDEPENDENCE BUSINESS Strategy Strategy Rules Rules Procedures Procedures ORGANIZATION INFORMATION SYSTEM HARDWARE SOFTWAREDATABASE TELE- COMMUNICATIONS INTERDEPENDENCE

11

12 Information Systems Framework

13 Major Roles of IS Support Competitive Advantage Support Business Decision Making Support of Business Processes and Operations

14 Management Levels And Information Systems

15 Key Elements of Information Systems

16 Information Systems Combinations of hardware, software, and telecommunications networks that people build and use to collect, create, and distribute useful data in organizations

17 Technology and Information Systems Computer-Based Information Systems –One type of technology –Technology – any mechanical and/or electrical means to supplement, extend, or replace human activity –Information Technology (IT) – machine technology controlled by or using information The goal of IS is to provide useful data to users –IS can be local or global, organizational or enterprise- wide

18 MIS Definition an integrated, user/machine system for providing information to support –operations, –management, and –decision-making functions in an organisation. A Management Information System (MIS) is: (Gordon Davis )

19 Trends in Information Systems

20 The Organizational Side of IS 1.Transaction Processing System 2.Management Information System 3.Executive Information System 4.Decision Support System 5.Expert System 6.Functional Area Information System 7.Office Automation System (a.k.a. Personal Productivity Software) 8.Collaboration System 9.Customer Relationship Management System 10.Electronic Commerce System 11.Enterprise Resource Planning System

21 IS Managerial Personnel 1.CIO 2.IS director 3.Account Executive 4.Info Center Manager 5.Development Manager 6.Project Manager 7.Maintenance Manager 8.Systems Manager 9.IS planning Manager 10.Operations Manager 11.Programming Manager 12.Systems Programming Manager 13.Manager of Emerging Technologies 14.Telecommunications Manager 15.Network Manager 16.Database Administrator 17.Auditing or Computer Security Manager 18.Quality Assurance Manager 19.Webmaster

22 THE CHANGING MANAGEMENT PROCESS ENTERPRISE RESOURCE PLANNING (ERP) ELECTRONIC COMMERCE ELECTRONIC BUSINESS ELECTRONIC MARKET *

23 Data Data: raw material, unformatted information Information: processed data (meaningful) Knowledge: understanding relationships between pieces of information Wisdom: knowledge accumulated and applied