Cara Operations & The Business of TablePay John Thompson Director of IT CARA Operations Limited

Next Steps Cara is a leading provider of family entertainment and food –Serves 22M guests annually Must continue to maintain the perception of sophistication Focus is on the customer How to improve on a successful business? –Taking the next bite…

Issues With Current ePOS Numerous brands/types of ePOS scattered –High speed, PSTN, integrated, stand alone, etc… –Have 38,000 users of Cara POS annually Mandates for security require upgrades Consumers becoming more savvy –Security conscious –Preference toward debit at restaurants Can’t distract from core focus of food/customers –Can’t do an upgrade of ePOS alone High turnover of servers, aging population –Require ease of use for ePOS

Objectives For Cara Be the best! –Customer focused restaurant service –Speed of transactions Support new applications to the table –Chip & PIN –Payment + (loyalty, gift, etc…) Demonstrate strong security and innovation –Meet latest security standards (PCI) –Simple yet sophisticated solution Find partners to work with on implementation –Focus on core competency, use partners for other pieces

Introducing the Vx670 Now there is a solution … Purpose Inspired Design just for table service Server AND Guest-ready user interface Advanced security Durability built in Small size, big features

Unique Design for Hospitality Hardware has exclusive features appropriate for the restaurant environment Ergonomic handgrip design Moisture-resistant display & keypad Moisture-resistant magnetic stripe enclosure (Patented technology) Bottom loading printer

The Solution Server brings to table Server activated, consumer swipe, tip, accept, pass back to server WiFi connectivity in store Approx 6 V x 670 units per store Micros embedded system working in concert with POS Electronic Draft Capture GPRS Network MICROS Front of Restaurant Terminal Server Process Payment Processor Transaction Routing

Conclusions – Meeting the Objectives No more pre-authorizations! –Saves 5 min/transaction No more “closings” at the end of the day Consumers see innovation – enjoy using the terminal –Repeat business Can support new PIN based applications to the table –Consumer security/card stays in hand –Ability to support drive thru User-friendly interface makes training easy

Support for New Applications Provide support for PIN based applications Chip & PIN Magstripe debit Payment Plus applications Provides extra options for supporting Cara gift cards $75M in Gift transactions per year!

Key Learnings/Words of Wisdom Find the right partners-don’t try to do all by yourself –i.e. Cara, VeriFone, Micros, Nortel, Bell CAN Allow time for planning and trials Do not assume that it will be easy Have to train the guests on how to use Very strong value proposition at all levels And finally … Go for it!!

In Summary We believe this innovation will change the dining experience With Cara’s plastic payments now approaching 80% of all tenders this is a strong innovation Partnerships will make this program work + + =

Pay At the Table John Thompson Vice President of Information Technology for Cara Operations Presents –“ Cara Operations & The Business of TablePay” Bulent Ozayaz Vice President, VeriFone – North American Wireless Solutions –“ON THE SPOT Hospitality Solutions”