1 KU - Crisis Negotiation CJ-407 Unit #3 Michael Krupnik

2 Classroom Reminders  Remember to put your name on all assignments submitted  Communication - If any problems arise - please let me know ASAP….  Discussion Posts word posts for each question - at minimum  First posting – ideally - completed by each Saturday night  Try not to get behind - much harder to recover & catch up

3 Stages of a Crisis Incident ◦ Crisis Defined:  A situation that exceeds a person’s ability to cope. (Hoff 1989)  Examples include:  Domestic disputes  Barricaded subjects

4 Stages of a Crisis Incident ◦ Pre-Crisis ◦ Crisis ◦ Negotiations/Stabilization ◦ Resolution

5 Goals of the Negotiator At each stage the Negotiator will: ◦ Check attitudes ◦ Assess risk ◦ Diffuse ◦ Build Rapport ◦ Influence Problem-solving ◦ Resolve

6 Behavioral Concepts Utilized The Negotiator will employ techniques such as: ◦ Empathy ◦ Active listening ◦ Boundary Setting ◦ Reframing ◦ Problem solving

7 Pre-Crisis Stage At this stage the negotiator will: ◦ Prepare - Proper equipment ◦ Practice - Public speaking ◦ Plan - Contacts ◦ Resources ◦ Floor plans ◦ Prevent - Presentations ◦ Proactive - Workplace violence ◦ School violence

8 Crisis Stage This is the stage when an individual at risk experiences unexpected, unpredictable, uncontrollable levels of frustrations and tensions rise and they are unable to cope with the circumstances present. A CRISIS INCIDENT!!!

9 Crisis Stage At this stage the negotiator will:  Attempt to establish a relationship with the subject  Attain credibility with the subject  Determine safety for those involved  Show encouragement  Allow ventilation  Assess the problem  Validate

10 Crisis Stage Techniques the negotiator will use: ◦ Reassurance ◦ Active listening ◦ Emotional labeling ◦ Mirroring ◦ Paraphrasing ◦ Reflections on feelings ◦ Effective pauses

11 Negotiations Stage At this stage the negotiator will: ◦ Facilitate ◦ Prediction of consequences ◦ Plan different actions

12 Negotiations Stage Techniques the negotiator will use: ◦ Open-ended questions ◦ Problem oriented questions ◦ Pursuasion & influence ◦ I-messages

13 Resolution Stage At this stage the negotiator will: ◦ Manages increased tension ◦ Attains peaceful resolution

14 Resolution Stage Techniques the negotiator will use: ◦ Uses guided imagery ◦ Stress management

15 Next Week MANAGING DEMANDS