Joe Firmage Chairman & CEO

Become and remain the leading global Internet strategy and professional services firm, helping to transform business processes through Internet technologies USWeb’s Mission

Comprehensive Services Internet and Intranet Strategy Needs Analysis Architecture Planning Application Development Technology Integration Graphic Design Education

Business-Critical Solutions Internet Marketing & Communications Sales Automation Human Resources & Recruiting Manufacturing & Operations Customer Service & Support E-Commerce and Catalog Development Legacy System Integration

Intranet Outsourcing Market Size Source: IDC

CreativeTechnical Engagement Size USWeb Strike Zone Market Landscape

Professional Service Provider Source: IDG

Key Business Challenges Completely fragmented space – Consolidation Businesses are confused – Communication Talent is hard to find – Certification Growth & scalability – Leveraged knowledge & programs

Challenge # 1: Consolidate a Services Giant Step 1: Affiliation Step 2: Acquisition Step 3: Expansion Leverages others’ $$ Moves very fast Establishes solidarity Captures talent Builds goodwill value Consistent valuation Establish control Economies of scale Foundation for growth Invest working capital Target segments

USWeb Offices Over 40 Regional Offices and Growing

USWeb Clients

Entry Point Internet Site Intranet Site “Communication Site” $10k-100K Department Intranet Site Extranet Site “Business Application” $100k-$1M Intranet Site Extranet Site “Business Application” $100k-$1M Enterprise System Integration “Mission Critical” 500k+up to $10mm System Integration “Mission Critical” 500k+up to $10mm Market Evolution

Challenge # 2: Communicate the Opportunity

Brand Awareness

Challenge # 3: Certify the Talent

Challenge # 4: Growth & Scalability USWeb Internet Strategy & Solutions Center Technology assets Methodology concepts Project profiles Solution profiles Infrastructure Advisory board USWeb Solutions USWeb Methodologies Project Registry Technology Library Solution Demo Center Case/ROI Studies Executive Briefings USWeb Certification USWeb Sitecasts USWeb Hosting

USWeb Clients Client Services Growth & Scalability Integration & Support Acquisition Planning & Management Managing the Business

USWeb Operations Toby Corey President September 10, 1997

Managing the Business Planning & Management Acquisition Integration & Support Growth & Scalability Client Services USWeb Clients

Planning & Management - Corporate vision and mission - Corporate objectives, strategies & tactics - Competitive strategy - Positioning and key messages - Primary external communications - All client services - All corporate services - SSC leadership & strategy - Business negotiations - Financial planning, management, and control - Policies & procedures Objective: Create a $1 billion valuation by the end of 1998 Focus of management team : Planning & Management Acquisition Integration & Support Growth & Scalability

Acquisition Objective: Complete the acquisition of $12 million incremental annual run rate revenue per quarter through the end of 1998 Planning & Management Acquisition Integration & Support Growth & Scalability Target Internet integrators with annual run rate revenue in excess of $2 million and with a pre-tax profit margin in excess of 10% Complete 18 candidate meetings per quarter, and close 33% of candidates Complete signing of acquisitions within 60 days, and closing within 75 days, of signature on initial non- disclosure

Integration and Support Objective: Complete and integrate new company into a USWeb division within 15 days of signing of definitive agreement Planning & Management Acquisition Integration & Support Growth & Scalability Begin conversion and integration checklist prior to closing Deploy conversion & integration team, synchronized with signing of definitive agreement Integrate financial and operating processes immediately Provide access to and instructions for use of USWebCentral Deploy division orientation Sitecast Link into growth & scalability programs

Growth and Scalability Objective: Sustain 22% quarter over quarter organic growth through the end of 1998 Planning & Management Acquisition Integration & Support Growth & Scalability USWeb Internet Strategy & Solutions Center Market Development Programs Strategic Partnerships Fundamentals Management

USWeb Internet Strategy & Solutions Center Planning & Management Acquisition Integration & Support Growth & Scalability USWeb Business Solutions Library Engagement Methodology Project Registry Executive Briefings & Demo Center Sitecast Education & Certification USWeb Hosting

USWeb Business Solutions Planning & Management Acquisition Integration & Support Growth & Scalability

Market Development Programs Planning & Management Acquisition Integration & Support Growth & Scalability

True Strategic Alliances

Fundamentals Management Planning – Corporate annual plan – Quarterly corporate programs – Quarterly division business plans Reporting – Bi-weekly division update Managing – Monthly business plan review – Scorecard – Customer Satisfaction Planning & Management Acquisition Integration & Support Growth & Scalability

USWeb Scorecard Program

Customer Satisfaction Survey Areas to Improve – meeting project timeline – communicate more frequently Overall SatisfactionRecommend

Client Services Planning & Management Acquisition Integration & Support Growth & Scalability Client Services USWeb Clients

USWeb Clients Planning & Management Acquisition Integration & Support Growth & Scalability Client Services USWeb Clients

Serving USWeb Clients Sheldon Laube CTO September 10, 1997

Serving Clients Knowledge Management – Key scalability of professional services – Improve effectiveness of solutions to clients – Leverage breadth of USWeb

USWeb Internet Strategy & Solutions Center USWeb Business Solutions Library Engagement Methodology Project Registry Executive Briefings & Demo Center Sitecast Education & Certification USWeb Hosting

USWeb Business Solutions Library Capture experience of offices Document breath of service Develop USWeb book of solutions Translate custom solutions into replicable “products” – delivers value to clients at higher margin

Engagement Methodology Core approach to client service Aggregation of office best practice Ongoing field training Continuous enhancement based on experience Methodology drives client service quality

Project Registry Online resource – who has done what for whom Documents – project technical details – methodology used – experiences gained Delivers relevant experience to clients

Executive Briefings & Demo Center Sponsorship from HP, Microsoft, Intel, Genuity Demonstrate today’s reality – actual demos of developed client solutions – hands on for visitors Experience the near future – demonstrate what future technology enables – 6-12 month time horizon Show clients “art of the possible”

Sitecast Live internet video broadcast Demonstrate real business solutions Demonstrate cutting edge technology Create community of IT executives

Education & Certification Educate IT professionals Vendor neutral certification Expand the market Deliver education standards to marketplace

USWeb Hosting Trend to outsource web hosting High value services – high performance hosting – electronic commerce – virtual private networks High quality, high performance client services Single source of service