E-Learning: More than “E-Training”

O’Driscoll and Gery, Workflow Learning Gets Real, Training, February 2005:

Workers in factories… …spend only 20% of their time making things…

Supervisors… …spend less than 20% of their time doing things that appear on their job descriptions…

Knowledge workers… …spend only 20 percent of their time adding core value the rest of the time they're: re-writing reports that have already been written re-writing reports that have already been written attending meetings attending meetings looking for information looking for information or trying to get their computers to work or trying to get their computers to work

WORKERS Need to be able to get to the things that help them do their jobs Need to be able to get to the things that help them do their jobs

What We’ve Created: HIRED RETIRED Career with the organization Structured Event Slide by Bob Mosher, Microsoft

HIRED RETIRED Career with the organization REAL LEARNING Structured Event Slide by Bob Mosher, Microsoft

70% of workplace learning occurs outside of formal classroom instruction (Dobbs, 2000). 70% of workplace learning occurs outside of formal classroom instruction (Dobbs, 2000).

Threat to training is not e-learning Threat to training is not e-learning It’s It’s

They don’t CARE if it’s sophisticated! They don’t CARE if it’s sophisticated! They may not CARE if it’s live! They may not CARE if it’s live!

YOU are using helicopter tools OnStar OnStar TurboTax TurboTax Mapquest? Mapquest?

Can help us position training as PROCESS instead of EVENT

So how do we get there?

1. Determine what will make it easier for staff to perform at a competent level. 1. Determine what will make it easier for staff to perform at a competent level.

2. Distinguish Memorize VS Find

“Life is an open book test.” “Life is an open book test.” --Eric Parks

FINDMEMORIZE Enough time Time is critical Job requires access to large amounts of info Person expected to perform unaided Infrequently performed Task required as prereq for higher-level task Task simple/job turnover high Support tool would be a distractor User lacks reading, listening or visual skills to use aid Rossett & Gautier-Downes, 1991

3. Find the “FIND” Adults will look it up if we don’t make it impossible to find. Adults will look it up if we don’t make it impossible to find.

HELP!

Types: Informational RMA Lifecycle

Type: Procedural Cancelling an order

UC Berkely Hiring Process UC Berkely Hiring Process UC Berkely Hiring Process UC Berkely Hiring Process

Type:Decision making/coaching Help desk

Buy versus Build E-learning (Flow Chart) Buy versus Build E-learning (Flow Chart) Buy versus Build E-learning (Flow Chart) Buy versus Build E-learning (Flow Chart)

Turbotax Type: worksheet

TYPE: MODEL

Why use technology? CHEAP CHEAP Easy to update Easy to update Easy to customize for use at local level Easy to customize for use at local level

aids for oil spill responders

Performance Support ‘Lucent Promo’ ‘Lucent Promo’ ‘Lucent Promo’ ‘Lucent Promo’

Working on a shoestring…

USE WHAT YOU HAVE! Using existing materials cuts the research cycle: already done, spell checked, checked by SMEs Using existing materials cuts the research cycle: already done, spell checked, checked by SMEs USE WORD, PPT, Excel, Search tools, USE WORD, PPT, Excel, Search tools, Manuals, forms, your own website Manuals, forms, your own website

FREE ≠ PERFECT FREE ≠ PERFECT FREE ≠ ELEGANT FREE ≠ ELEGANT

Use what you have PPT PPT Word Word Excel Excel

Be sure to complete the section on leave: (PPT)

(WORD)

(EXCEL or ACCESS)

Hyperlinking within Word MINOR WORKPLACE ACCIDENTS Fill out form SG-117 Contact your supervisor If your supervisor is unavailable, contact Safety Officer Mike SmithSafety Officer Mike Smith

Use what you have …and make it easier to find (adults will look it up if they know where to find it…give them a sporting chance!) Why are they spending so much time looking for information? Where do you have problems?

Help for Volunteers

(Word; links to docs already on the computer— no Internet connection needed)

Use what you have: Manuals, Policies, Forms, Docs

SEARCH PDF

SEARCH WORD

You can download free search tools from the Web—BUT take care! Some could make your system vulnerable to viruses. Probably best to talk with your IT folks on this one.

Use what you have: Your own website The Car Behemoth The Car Behemoth

Use what you have Digital camera Digital camera

Use what you have… but make it simpler:

From This: (online screen)

To This: (printable screen for learner)

From This:

Sample Warning Letter To This:

Support training Support training

AND: Be creative

Ashcombe School language lessons online

But beware of runaway creativity! FOCUS: What will help the employee perform at a COMPETENT level?

TERMINAL OBJECTIVE: Health care technician will distinguish normal from abnormal heartbeat. Health care technician will distinguish normal from abnormal heartbeat.

Heartbeats PULMONARY STENOSIS NORMAL NOTE: NO SOUND IN THE ONLINE VERSION

YOU CAN TRY THIS AT: Blaufuss.org Blaufuss.org

Start from DAY 1

Knowledge workers… …spend only 20 percent of their time adding core value the rest of the time they're: looking for information looking for information re-writing reports that have already been written re-writing reports that have already been written trying to get their computers to work trying to get their computers to work or attending meetings or attending meetings

Benefits: Organization Save time and money Save time and money Increase training relevance and transfer to the workplace Increase training relevance and transfer to the workplace Maintain institutional know-how in spite of turnover Maintain institutional know-how in spite of turnover Support employee transfer to other positions Support employee transfer to other positions Assist in ensuring consistent performance Assist in ensuring consistent performance

Benefits: Performers Allow better performance Allow better performance Feel better about new challenges Feel better about new challenges Diminish reliance on memorization Diminish reliance on memorization Diminish errors Diminish errors

Benefits: Trainers Forces us to clarify Skills and Knowledge Forces us to clarify Skills and Knowledge Demands us to ask how the organization wants the tasks to be accomplished by which performers Demands us to ask how the organization wants the tasks to be accomplished by which performers Enhances our role: improves perception of training professionals Enhances our role: improves perception of training professionals

Learning As a Process… Using Tools Cases & Scenarios Group Work Time driven by content Learning event Define “competent” Create tools Assessment Assessment - Needs - Skill - Orientation Manager Mtg. Prework - E-learning Using Tools Cases & Scenarios Group Work Time driven by content Learning event Define “competent” Create tools Assessment - Needs - Skill - Orientation Manager Mtg. Postwork - E-learning - forums - chats/synch

eskill edefine eposition

REMEMBER The railroads failed because they defined themselves as the TRAIN business, not the TRANSPORTATION business. The railroads failed because they defined themselves as the TRAIN business, not the TRANSPORTATION business. WE are in the TRAINING business, not the CLASSROOM business! WE are in the TRAINING business, not the CLASSROOM business!

"You can memorize your way through a labyrinth if it is simple enough and you have the time and urge to escape. But the learning is of no use for the next time when the exit will be differently placed." -David Hawkins "You can memorize your way through a labyrinth if it is simple enough and you have the time and urge to escape. But the learning is of no use for the next time when the exit will be differently placed." -David Hawkins

Jane Bozarth E-Learning Coordinator, NC Office of State Personnel’s HRD Group Author: E-Learning Solutions on a Shoestring Contributing Writer, Training Magazine