Confidential Rapid Troubleshooting for Data, VoIP, and Video VoIP Performance Manager

Discovering Problems 2:36pm Over-utilized WAN link causes packet loss 4:26pm Broadcast storm caused by mis- configured network printer 3:09pm 20% Packet loss due to duplex mismatch 11:15am Performance degradation due to under-powered router 2

Call Simulators Fail to Find Source 20% Loss Detected Install Agent Test traffic injected into the network Result: You have no idea which link (A, D, E, F, G) caused the packet loss between these two agents. 3

Analyzers Fail to Locate Problems Install Analyzer 20% Loss Detected Result: Analyzer has no idea where or why packets went missing. 4

Solution Requirements Detect:  WHEN network problems occur  WHERE network problems occur  WHY network problems occur Install & auto-configure in under 15 minutes. Run on low-end hardware or VM (saves $$$). 5

How PathSolutions Works Install PathSolutions All Switches and Routers are queried for information Result: One location is able to monitor all links in the entire network for performance and errors. 6

VoIP Performance Manager Total VoIP Visibility™:  Broad: All ports on all routers & switches  Deep: 18 different error counters collected and analyzed  Network Prescription engine provides plain-English descriptions of errors: “This interface has a duplex mismatch, and this is the full-duplex side of that duplex mismatch” It acts like an extra Senior-level network engineer on your staff: Discovering and helping to resolve network issues before they become business problems. 7

Best Practices Establish Baseline of Network Health 7% Loss from cabling fault 12% Loss from Alignment Errors 11% Loss from Collisions 28% Loss from Duplex mismatch 8

Best Practices Repair Issues 7% Loss from cabling fault 12% Loss from Alignment Errors 11% Loss from Collisions 28% Loss from Duplex mismatch 9

Best Practices Monitoring & Alerting 11% Loss from Collisions Alert  MSP Portal 10

Call Path Analysis Report 11:32am 100% Transmit utilization 15% Loss from discards Latency & Jitter penalty incurred 7:56am 18% Loss from FCS Errors 12:02pm 12% Loss from Collisions 11

Unique Agent-less Call Simulator Test to any IP address that responds to a ping: VoIP phones Gateways Router links Internet traceroute hops

Quickly Locate VoIP Phones Phones tab identifies where (switch and port) VoIP devices are connected along with their health. 13

Easily Understood Web Reports Check historical usage of any interface View current utilization of any interface

Powerful Network Prescription Additional error details are provided to remedy the problem Network Prescription provides deep error analysis 15

Handy ed Reports Provides daily visibility into overall network health Easily drill down to problem interfaces

Dynamic Network Map WAN link current utilization updates every 5 seconds for complete network performance visibility 17

Key Differences  Comprehensive coverage  Localization of errors  Determination of exact error cause  Continuous monitoring  Less installation/configuration effort  Centralized Alerting 18