“Por la Calidad Educativa y la Equidad Social” E-Gov Colombia`s Experience National University Open and Distance UNAD Jerusalem, 16 of June 2009

“Por la Calidad Educativa y la Equidad Social” Government online is more than technology is not only computers and the Internet, but there are a number of regulatory, socials, cultural, that influence the development of the government online, and implies an organizational change for a State that is center in the citizen. I will be focus on their needs as a customer that they are of the government and those who need to provide a good service. Also implies a cultural change for people and companies as their relation with to the State. STRATEGY

“Por la Calidad Educativa y la Equidad Social” It´s a part of the actions to “get a better state to the service of the citizens” of the National Plan of Development. Is one of the components of the Renovation Program of the Public Administration. Those have to be articulate with the policy of rationalization and process. Is one of the programs that are specializing in the National Plan of TIC NATIONAL ENVIRONMENT Response to international compromises : National Convention of the Information Society. Statement in Santo Domingo Assembly OEA(2006) Iberoamerican convention of presidents and representatives of the States and Governments (2007). That help the country in indices like the Doing Business( 53 of the 181 Countries) Report to the UN 2008(192 countries): ranking 52 in e-Gob (websites 38, infrastructure 81 and human capital 83) and ranking 25 in e-participation. Report U. Brown 2008(198 countries); ranking 22 in e- Gob. INTERNATIONAL ENVIRONMENT

“Por la Calidad Educativa y la Equidad Social” Too many processes, unnecessary documents, high cost by transaction, duplicity of information, citizen become a messenger.

“Por la Calidad Educativa y la Equidad Social” PHASES OF THE STRATEGY Democratic Phase 2010/2012 Policies and collective decision-making 2007 Transformation Phase 2010/2011 A better Service depending of the needs Transaction Phase 2009/2010 Get the products and services Interaction Phase 2008/2009 Mechanism to approach the citizen Information Phase 2008 Publish of the information on line 2000 Decree 1151 of 2008

“Por la Calidad Educativa y la Equidad Social” visitors in average websites in connection each other. Information about procedures and services.

“Por la Calidad Educativa y la Equidad Social” certificates get on line in the first seven months (07 Nov.jun) Savings for the user of $9.000 in indirect cost (transport and photos) No more previous appointment. Reduction of 2 hours to 10 minutes to get the certificate. Reduction of 97% of complaints compare between January of 2008 and January of 2009(1.912 in front to 54)

“Por la Calidad Educativa y la Equidad Social” Statements on line : digital certificates to the electronic presentation of the statements. Customs : The process of importation and exportation was reduced from 72 hours to 6 hours on line checking to the customs interest. Customs : The process of importation and exportation was reduced from 72 hours to 6 hours on line checking to the customs interest.

“Por la Calidad Educativa y la Equidad Social” *Covertures of 99.9% at national level * offenders on the base date. *Payment of the fine at national level not only where the offender committed the infringement. *Get the peace and safe (that means no debts with the State) from 5 days to 2 hours. *Transferences to towns for $ millions with an increase of 1.270% in the collection. Source: General Control

“Por la Calidad Educativa y la Equidad Social” Reduction of the indirect cost to the application and payment of 837 millions from 2003 to zero actually. Reduction from 10 steps to 3 steps. Response in fifteen days. Immediately Study of the debtor. Additionally, the systems allow: State of the application. Account State. Payment Receipt Transactions.

“Por la Calidad Educativa y la Equidad Social” It’s composing by 18 entities. Concentrating all in one single place. They do authorizations, certifications or a good previous study.

“Por la Calidad Educativa y la Equidad Social” Virtual and Distance Programs students graduates. 54 branches in Colombia. One Branch in the United States. 46 academics programs.

“Por la Calidad Educativa y la Equidad Social”