1. Erich Waldecker Federal Ministry of Finance, Austria FTA Taxpayer Services Sub-group Istanbul, 11-13 October 2006

2. 2 Austria (1)

3. 3 Austria (2) Capital: Vienna Area: 83,858 sq. km Population:8.1 Mio Density:95 inhabitants per sq. km Language:German Currency:€ (EURO) Since 1 January 1995 member of the European Union (EU)

4. 4 Austria (3) Austria is -a democratic republic -a federal State -consisting of 9 Provinces -GDP growth, real:*+2.5 % (2005) +1.7% (2004) -Inflation rate:*+1.8 % (2005) +1.9 % (2004) -Unemployment rate:*+4.1 % (2005) +4.2 % (2004) Source: Homepage of the Federal Ministry of Finance, Budget, “Budget at a Glance“

5. 5 Federal Ministry of Finance – Organisation Chart Federal Ministry of Finance Change Group State Secretary in the Federal MoF Government Advisor for Capital Markets Economic Policy and Financial Markets Directorate General III Secretary General Corporate Operations and Services Directorate General I Budget and Public Finances Directorate General II Customs, International and Organisational Tax Affairs Directorate General IV Information Technology Directorate General V Tax Policy and Tax Law Directorate General VI

6. 6 Taxation - Basic Principles withholding tax system -wage tax -capital yield and interest tax flat rate -corporate tax: 25% -capital yield and interest tax: 25% progressive tax rate -income tax: 0% – 50%

7. 7 Statistics (1) Tax revenue58,3 bil. € (2006) -VAT19,4 bil. € -wage tax17,7 bil. € -excise duty 5,4 bil. € -transaction tax 4,9 bil. € -corporate tax 3,8 bil. € -income tax 2,8 bil. € -capital yield tax 2,0 bil. € -other 2,3 bil. €

8. 8 Statistics (2) tax offices41 civil servants 8.000 custom offices15 civil servants 2.000

9. 9 IT Directorate General – Organisation Chart Information Technology Directorate General V IT and accounting for tax authorities and tax audits of large- scale enterprises DIRECTORATE V/2 IT for human resources DIRECTORATE V/6 Law, IT budget and documentations systems, IT and accounting for customs authorities DIRECTORATE V/5 IT for Ministries of Justice, Social Affairs and Economics DIRECTORATE V/4 IT and organisation of accounting and payment transactions DIRECTORATE V/3 IT policy and office automation DIRECTORATE V/1 IT audit and control authority

10. 10 Virtual tax office on the internet: FinanzOnline FinanzOnline is the Internet Front-end for all kinds of tax payers (employees, companies, tax advisors, municipalities)

11. 11 FinanzOnline Development as of 1998 FinanzOnline was made available for tax advisors only through an extranet solution starting 2003 all tax payers (employees, companies and municipalities) can access FinanzOnline via the Internet relaunch 2005

12. 12 Complete integration in the Backoffice IT-systems of the tax offices Prerequisite: electronic act and electronic workflow User identification (UserID/PIN, electronic signature) FinanzOnline Basic Principles (1)

13. 13 No special Client-Software necessary Availability 7 x 24 Security certificate FinanzOnline Hotline 0810 / 22 11 00 (Monday - Friday, 08:00 - 18:00) FinanzOnline Basic Principles (2)

14. 14 online registration electronic filing of tax returns and other applications electronic assessment notice online inquiry to tax-files and tax- accounts online administration of personal data instant online tax calculation (also anonymous) FinanzOnline features

15. 15 Benefits for the Users ANYTIME – ANYWHERE – AT NO COST tax activities by ‚mouseclick‘ no specific software needed paperless easy to use solution (incl. Online-Help, Hotline) instant tax calculation reduced handling time notifications delivery electronically into personal DataBox (upon request) online-inquiry of tax statements and account getting money back faster (within 1 week on the user‘s bank account)

16. 16 Benefits for the Authorities enhanced quality of service -online validity checks up front -only correctly completed tax returns are received -reduced error rate upon data entry compared to paper based tax filing higher quanities handled -reduced handling times due to elimination of postal delivery and manual intervention -highly automated solution with risk management modules (only potential ‚problem cases‘ are posted to the civil servant for further analysis) -integrated into the civil servant‘s workflow (no media gap) -synergy effects for personnel

17. 17 Benefits for the Authorities – Facts & Figures online tax returns and applications: -approx. 13.5 mio over the past 3 years -average handling time of 3 minutes/application or statement savings of 482 person years online inquiries: -approx. 150.000 per week -presumption that 1/3 of all inquiries would have been by phone with a phone call lasting on average 2 minutes savings of 186 person years this man-power is now available to focus on other areas

18. 18 FinanzOnline Statistics (1) (As of: 01/2003 – 07/2006) 1.100.000 Users 16,4 Mio. Tax returns/Applications 5,7 Mio. DataBox-Deliveries Up to 1,2 Mio. Transactions/Day Up to 20,0 Mio. Transactions/Month

19. 19 FinanzOnline Statistics (2) (as per: 30.06.2006)

20. 20 FinanzOnline Statistics (3) (as per: 31.12.2005)

21. 21 FinanzOnline Statistics (4) (as per: 30.6.2006)

22. 22 FinanzOnline Statistics (5) (as per: 30.6.2006)

23. 23 Ø 520.000 Transactions per weekend Transaction distribution (monthly) Time: 0 – 6124.0581,34% Time: 6 – 123.521.30138,04% Time:12 – 183.724.21240,23% Time:18 – 241.888.23720,40% 9.257.808100,00% FinanzOnline Statistics (5)

24. 24 Capgemini Survey (1) http://www.capgemini.com/resources/news/online_public_services_are_increasingly_mature/

25. 25 Capgemini Survey (2)

26. 26 Capgemini Survey (3)

27. 27 Capgemini Survey (4)

28. 28 Thank you for your attention. erich.waldecker@bmf.gv.at