C Jacques Nantel HEC montréal E-commerce course 1 Introduction and tendencies
C Jacques Nantel HEC montréal Basic numbers
C Jacques Nantel HEC montréal Source: Nua May 1999
C Jacques Nantel HEC montréal Source: Forrester May 1999
C Jacques Nantel HEC montréal 4 different approaches B2B –Dell –Ford B2C –Amazon –Ford C2B –Priceline C2C –e-Bay
C Jacques Nantel HEC montréal B2B About 80% of e-commerce
C Jacques Nantel HEC montréal B2C, C2B and C2C account for less than 20% but is where most marketing strategies are tested E-tail is about 1% of retail business. In 2004 it should account for 10%
C Jacques Nantel HEC montréal The Number And Spending Of Online Shoppers Will Plateau In 2004 (Forrester 2000) $ Total US online retail revenues (Billions)
C Jacques Nantel HEC montréal The Number And Spending Of Online Shoppers Will Plateau In 2004 ( Forrester 2000) New online shopping households $4.0 Average online spending per online shopping household (Thousands of dollars per household) (Millions of households) Average spending online and new shopping households
C Jacques Nantel HEC montréal The Number And Spending Of Online Shoppers Will Plateau In 2004 (Forrester 2000) New online shopping households (millions) Total US online retail revenues (billions) 1999 $ $38.8$ $101.1$ US households shopping online (millions) Average online spending per online shopping household $1,167$1,366$1,761$2,403$3,074$3,738 $
C Jacques Nantel HEC montréal Definitions, concepts and models
C Jacques Nantel HEC montréal
Some of the things that can be done over the net Promotion Customer services Transaction Transaction and distribution intermediating
C Jacques Nantel HEC montréal E-commerce is much more than to have a site Site Back Office Promotion and advertising Data base marketing Other electronic supports
C Jacques Nantel HEC montréal Impacts on the organisation Closer integration of manufacturing and marketing Different pricing strategies Huge impact on distribution Who «owns» the customer? Bundling, price vs worth of a consumer Is it about volume or margins? Should you go vertical or horizontal
C Jacques Nantel HEC montréal Internet should be the major concern of upper management It is much more than only playing with computers