 Complete GDS in-house and an online link to complete the CEQ  Complete the GDS in-house and mail a hardcopy CEQ form  Reminder calls to complete the AGS either online or hardcopy  Several institutions use their own 3 rd party telephone data collection supplier  GCA centralised telephone service

 Assist institutions collect both GDS and CEQ/PREQ data to achieve 50% response rate  Provide a standardised service for quality assurance purposes for all participating institutions  Economies of scale whereby multiple institutions working together can receive a reduced per-interview cost

 Three institutions participated in the centralised telephone service for the October 2010 survey round  Two fieldwork periods: ◦ December 2010 ◦ February 2011  Total of 1,593 telephone interviews were conducted for all three institutions

 Used to monitor telephone interviewing progress by institution and GCA: ◦ Number of daily interviews completed ◦ Interview length ◦ Quotas (‘soft’ and ‘hard’) ◦ Detailed performance of telephone call outcome

 Institutions 2 and 3 reached the targeted number of interviews  Due to lack of qualifying sample, Institution 1 did not reach their targeted number of interviews

 Sample fields initially supplied by the institution  Output file contains all AGS questions  Can arrange for the data to be coded if required  Final data output checked by GCA before it is provided to institutions

 There are 3 participating institutions this survey round  Two institutions have core CEQ scales, with the third institution having core CEQ scales + one optional scale  Telephone fieldwork began 29 June for a 3 week period  Total of 3,000 interviews to be conducted

 Institution 1 revised target number of interviews during fieldwork * As at close of interviewing Thursday 14 July, 2011

 GCA centralised telephone service designed to assist institutions reach 50% response rate for GDS+CEQ and PREQ  3 institutions participated in October 2010 round and 3 in April 2011 round  For more detailed information see ‘Telephone Service Summary’ paper released April 2011