Operational Excellence Quality and Customer Experience Operational Excellence Quality and Customer Experience Product Lifecycle Management

Operational Excellence Quality and Customer Experience Operational Excellence Quality and Customer Experience Today: The Product Life Cycle Initial product certification Sold Installed In use Serviced Inspected Repaired Remanufactured Serviced Maintenance & Operational Status ? Standards Compliance? Design Changes & Criteria? Regulatory Requirements? Functionally Tested No formal industry standard to cover this complete scope

Operational Excellence Quality and Customer Experience Operational Excellence Quality and Customer Experience TG Charge To form a task group (TG7) to create a life-cycle management system document for use in conjunction with products and/or standards used in the oil and gas industry. The document should provide the means of identifying the continued compliance of a product to its original and/or current manufacturing and design requirements and the ability to demonstrate product compliance to original and/or current product standards and industry/product-specific technical and regulatory requirements throughout the product lifecycle.

Operational Excellence Quality and Customer Experience Operational Excellence Quality and Customer Experience Structure of document Three options reviewed for structure of document: – Only include LCM requirements and require a Q1 or Q2 QMS – Where requirements are identical to Q1 and Q2 reference those requirements would be referenced. – All requirement are fully contained in the LCM document

Operational Excellence Quality and Customer Experience Operational Excellence Quality and Customer Experience Overview of LCM document Requires a Q2 QMS as a baseline Addresses both Q1 and Q2 requirements Product specific requirements are specified by equipment manufacturers, product standards, regulatory requirements, etc.

Operational Excellence Quality and Customer Experience Operational Excellence Quality and Customer Experience Current features of Document Specific LCM requirements are defined in the LCMP and product definition based on Industry standards, OEM and regulatory requirements 5 product status levels, two levels are limited to products covered by API specs Product definition specifies requirements for product LCMP defines execution requirements for product maintenance

Operational Excellence Quality and Customer Experience Operational Excellence Quality and Customer Experience Path Forward Ballot current draft for comments Perform comment resolution on ballot results Submit resulting draft to SC18 for approval ballot Continue discussions with API on a LCM marking program