Facilities Management and Design Chapter 10 Telecommunications Systems

Changes taking place in hotel telephone service From expense item to revenue item New hotel phone equipment for setting prices/rates at hotel Break-up of Bell System – new companies compete with AT&T – lower prices for calls

Types of telephone calls Local Direct-dialed long-distance Calling- or credit-card Collect Third-party Person-to-person Billed-to-room International 900 or premium-price

Hotel telephone equipment Private branch exchange – PBX line cards – HOBIC systems – guestroom phones – pay telephones – call accounting systems – voice mail systems

Hotel telephone lines Trunk line – Analog – Digital Trunk card – Analog Incoming Outgoing Bothway Direct inward Dial E&M Tie – Digital T-1 Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) ISDN Basic Rate Interface (BRI) Trunk group WATS trunk

Hotel telephone services Local calls Toll calls Emergency (911) service Direct-dialed long-distance Long-distance operator service Wireless communications, pagers

Special telephone services High-speed Internet access toll-free 800 numbers fax machines voice mail TDDs

Common telephone system problems Keeping up with new laws Service on equipment Trunking problems Untrained staff “free” calls