Bob Eccles. “The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers.

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Presentation transcript:

Bob Eccles

“The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in word of mouth publicity and return business.”

 Store Manager  Asst. Manager/Sales Manager  Two Customer Service Reps.  Account Manager  Account Rep Required Staff 6/ Current Staff 4 *Concentrate on Hiring Strong Sales Manager and Account Manager

 Get systems in place for all functions immediately.  Seek assistance from home office’s franchise development department for systems.  Get everyone on board with program.

 Scheduled weekly meeting and training session  Implement ongoing scheduled training (1hr. daily)  Conduct ongoing OJT training (roleplaying)

“The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in word of mouth publicity and return business.”