1. Great Expectations : The Key to Successful Student Hires

2. Well written Job Descriptions Well written Job Descriptions Consistent Hiring Practices Consistent Hiring Practices Screen for desired Competencies Screen for desired Competencies New Employee Orientation New Employee Orientation Articulate Work Expectations Articulate Work Expectations Provide routine Feedback Provide routine Feedback Well written Job Descriptions Well written Job Descriptions Consistent Hiring Practices Consistent Hiring Practices Screen for desired Competencies Screen for desired Competencies New Employee Orientation New Employee Orientation Articulate Work Expectations Articulate Work Expectations Provide routine Feedback Provide routine Feedback

3. Job Descriptions Job Summary – job’s purpose and goals Tasks – brief and concise action verbs and include “other responsibilities may be assigned within the scope of position Skills, expertise and knowledge necessary to perform tasks (i.e., technology and software skills) Experience Required (i.e., customer service experience) Work Conditions – hours, absences allowed, training required to retain job

4. Consistent Hiring

5. Access & Information Services Team (AIST) Access & Information Services Team (AIST)  Many units = inconsistent hiring practices (i.e., shelving, circulation, paging for ILL/Doc Del, equipment lending, Special Collections, CCP Gallery, reference/information commons) Now - one person hires for all areas within AIST Now - one person hires for all areas within AIST  Efficiencies gained in hiring

6. Competencies Competencies: set of defined knowledge, skills and behaviors that provide a structured guide enabling the identification, evaluation and development/improvement of individual employees. Having the ability to demonstrate and perform key skills and behaviors.

7. Consistent Orientation Five New Employee Training Sessions Required – included elements: Job Description Review and Library Tours Job Description Review and Library Tours Student Work Related Expectations Student Work Related Expectations Scheduling Hours & Absences/ Seeking Coverage Scheduling Hours & Absences/ Seeking Coverage Library Polices & Code of Conduct http://www.library.arizona.edu/about/policies/codeofcon duct Library Polices & Code of Conduct http://www.library.arizona.edu/about/policies/codeofcon duct Security & Emergency Procedures Security & Emergency Procedures Customer Service Training Customer Service Training Campus mandated online training Campus mandated online training

8. Work Expectations Generation Y: The Millennials Pros and Cons Pros and Cons http://intranet.library.arizona.edu/teams/hroe /emppolicies/EmpPol.html DevelopmentofLibrary-Wide Student Work Expectations

9. Provide Routine Feedback Interactive Tutorials & Training Quizzes Interactive Tutorials & Training Quizzes Formal Observations each semester Formal Observations each semester Daily Feedback from AIST staff – input to supervisor on student evaluation Daily Feedback from AIST staff – input to supervisor on student evaluation Quality Checks (shelving, paging and book check-in) Quality Checks (shelving, paging and book check-in) Feedback on meeting Competencies and Work Expectations Feedback on meeting Competencies and Work Expectations

10. Accountability of Student Supervisors Goals Goals Milestones Milestones Quality Standards Quality Standards Work expectations Work expectations Goals Goals Milestones Milestones Quality Standards Quality Standards Work expectations Work expectations

11. QUESTIONS? Robyn Huff-Eibl, Team Leader Access & Information Services Team (AIST) University of Arizona Libraries huffr@u.library.arizona.edu