1. 1 Determining the High-level Direction of Information Systems Part 1

2. 2 Determining the High-level Direction of Information Systems  You now have an excellent understanding of the current IS environment.  Now it is time to look at where IS needs to be in the future to best fit the business requirements. * In other words, we need to determine the IS direction.

3. 3 Conceptual IS Plan and Vision

4. 4 Mission  A mission statement for IS is a concise statement of why the IS group exists, what purpose and function it provides for the organization. * You can look at a company mission for ideas or themes for your IS mission.

5. 5 Mission Example - 1  The mission of Information Systems, in partnership with the business units, is to facilitate the availability of timely and accurate information needed to manage the day-to-day and strategic direction of the company by the deployment of systems and tools. This information will assist the company in achieving its objectives and becoming one of the top-ten in the marketplace.

6. 6 Mission Example - 2  The mission of Information Systems in partnership with the business units is to develop, implement, and maintain worldwide business system solutions that provide secure collection, storage, and access to information. We will accomplish this by matching the business requirements with the appropriate technology.

7. 7 Mission Example - 3  The mission of Information Systems is to develop, implement, and maintain high-quality efficient and effective business systems that provide the information needed to support the daily operation and strategic business direction of the business at a level superior to the competition with customer satisfaction as the end goal.

8. 8 Vision  A vision is a concise statement of where you want to go and what you aspire to be. * Develop this by looking at a company vision.

9. 9 Vision Example - 1  Anyone can get any information (site, geographic area, or global level) at any time, anywhere, any way, given the proper security constraints.  The end user does not have to know the location of the data.  Maintain data in only one master place within the organization.  Implement systems to enhance end- user productivity.

10. 10 Vision Example - 2  Systems are able to support competitive business demands with immediate response to quickly changing business needs.  Information Systems adds a competitive edge to the company’s product line.  We seek to be an integral partner in the achievement of the company’s vision and mission through the appropriate application of Information Technology to business needs.

11. 11 Vision Example - 3  Take advantage of global “sameness”.  Purchase software whenever practical.  Have integrated data that is entered only once.  Provide consistent definitions of information.  Support functional and cross- functional business processes.  Deliver the right information, at the right place, at the right time, in the right format.

12. 12 Vision Example - 3  Are flexible enough to support changing environments.  Can be accessed by office, home, and mobile workers.  Provide capabilities to external customers and suppliers.

13. 13 Vision Example - 4  A provider of information technology, which means assessment and acquisition of new technology which will assure that company use of information systems and applications provide strategic advantage in our business markets.  A provider of information services, the infrastructure, and environment that assures company-wide information sharing that meets customer requirements.

14. 14 Vision Example - 4  A strategic business partner of the business units to provide timely and cost effective information systems solutions to business needs.  A proactive agent of change, providing management and staff with decision making, quality information through automated and integrated information systems and processes.

15. 15 Strategic Objectives  Strategic objectives state how you are going to achieve the vision and mission.

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21. 21 Strategies  Strategies are yet another level deeper in detail than the strategic objectives defined earlier.

22. 22 Strategic Example  5.16

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24. 24  5.17

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27. 27 Custom versus Packaged Solutions as a Strategy  5.2

28. 28 Information Systems and Business Goals  Determine (Derive) each business goal from the business plan (if any) or from phase 1 : Conceptual Business Level.  Briefly list and describe any possible way in which IS unit could help the organization achieve such business goals.

29. 29 Business Goals Example  Following are 5 business goals that an organization wants to achieve: 1. Customer Delight 2. Superior Sales Growth 3. Finance Excellence 4. Employee Excellence 5. Business Process Improvement

30. 30 How ISU can Help Achieve Business Goals 1. Customer Delight 5.22 ข้อ 1

31. 31 1. Customer Delight

32. 32 How ISU can Help Achieve Business Goals 2. Superior Sales Growth 5.2 ข้อ 2

33. 33 2. Superior Sales Growth

34. 34 How ISU can Help Achieve Business Goals 3. Finance Excellence 5.22 ข้อ 3

35. 35 How ISU can Help Achieve Business Goals 4. Employee Excellence 5.22 ข้อ 4

36. 36 How ISU can Help Achieve Business Goals 5. Business Process Improvement 5.22 ข้อ 5