Developing the EEAC Network Into a Sustainable Energy Network August 2004

Why the move to SEN is necessary The Energy White Paper has set ambitious carbon reduction targets: –For household energy efficiency –For renewables –For transport The role of direct engagement with customers is highlighted for all three Most attractive approach is to encourage individuals and group decision makers to choose sustainable energy

What we need to do differently Need to reach greater numbers of customers –By raising the profile of our message –By ensuring that the message is delivered cohesively Need customers to take several actions –By cross selling of technologies –By better engagement with the concept –By building a relationship with them Need to make it easy for them to take action –By ensuring that appropriate solutions are available –By providing a co-ordinated delivery infrastructure

Developing the EEAC network EEACSEC RoleService provider for advice Delivery agency for strategic objectives ContractOutput based SLAOutcome based workplan ScopeEnergy efficiencyEnergy efficiency Renewable energy Transport RemitAdviceAdvice, marketing, support activities, co- ordination FundingPart fundedManage resources to deliver workplan

SEN customers Customers to be individual householders, community groups,multiple housing managers and multiple vehicle decision makers Work with supply chain and corporate customers Aim to get customers to take up sustainable energy options for their homes, housing or vehicle(s.) Carry out a range of activities with those customers to facilitate the take up of other sustainable energy measures.

The overall approach Generate interest Provide solutions Make it easy to take action Maintain & build commitment

SEN co-ordination Existing activities

SEN co-ordination Defined strategic remit

SEN co-ordination Prevent areas of replication

SEN co-ordination Fill gaps in delivery

SEN co-ordination Present a cohesive face to customers

SECs – The Operational Model Sustainable Energy Centre Manager Marketing manager Tactical manager Advice call handling Existing activities Existing EEAC and LASP activities New activities Support, resources, monitoring, direction Energy Saving Trust Support & Management Strategic regional body Defined outcomes Information Government Targets Local Stakeholder group

Who is in control? Two poles of operation: EST SEC EST SEC EST decide what needs to be done and tell SECs what to do SECs decide what needs to be done and tell EST what support they require