8 th AUNILO Meeting: Enhancing Information Discovery Through Mobile Technologies, Country Report : Thailand Chaweewan Swasdee Porntip Aueapaikul Wantana Kitisrivoraphan Wararak Pattanakiatpong June 1, 2012

8 th AUNILO Meeting: Country Report : Thailand Burapha University Library (BUU) Chiangmai University Library (CMU) Chulalongkorn University Library (CU) Mahidol University Library and Knowledge Center (MU) June 1, 2012

e-Services 1. Library Suggestions via web board : Users may suggest on services under forum Q & A and Comment 2. Books Suggestion 2.1 Material suggestion via web board “Book suggestion for library” 2.2 e-Form on website under Book Suggestion at URL ( 2.3 “Media Suggestion” on Web Opac Burapha University Library (BUU)

3.New Books Alert through 2 channels: 3.1 Via web board “Your New interesting books” 3.2 Via facebook “Good new books” 4. “Lost and Found” alert on web board There are photographs of user belongings left in the library on web board Burapha University Library (BUU)

5. e-Form services comprises of : 5.1 Document Delivery Service (DDS) 5.2 Request form for book borrowing (EXPRESS) 5.3 Articles photocopying service 5.4 Book suggestion 5.5 Express theses services 5.6 Request for audiovisual/electronics media express 6.Online Exhibition BUU Library occasionally arrange online exhibitions Burapha University Library (BUU)

7. Library activities news Usually present Library activities 8. Library Services guide: 8.1 Library regulation Library Use Regulation User Library manual 8.2Web OPAC Book Renewal 8.2.2Guide on make a library materials reservation Hold items checking 8.2.4Fine checking 8.2.5Borrowing history Burapha University Library (BUU)

8. Library Services guide: 8.3E-databases Tutorials: ABI/INFORM Complete 8.3.2ACS Web Edition ACM Digital Library 8.3.4H.W. Wilson IEEE/IEE Electronic Library (IEL) ISI Web of Science ProQuest Dissertation & Theses SpringerLink 8.4 Guide for e-Books Burapha University Library (BUU)

9.Book Reservation 10.Book renewal Service Enabling library members to renew via Web OPAC 11. Document Delivery Service (DDS) Burapha University Library (BUU)

e-Services 1.Online Information Literacy Video presentation powerpoint 2.Online Public Access Catalog 3.e-Form on Web : 3.1Document delivery–DD 3.2 e-Databases training services 3.3 Research support requests i.e. Alert services, Citation Analysis, Liaison Librarian Chiangmai University Library (CMU)

e-Services 4.Renewal Online 5.e-Reserves 6.Online Reference Service 7.Notification via SMS 8.Current Awareness 9.Book recommendation on library website 10.User Satisfaction Survey Online 11.Suggestion & Response Online 12.Online Digital Media Service 13.Wireless Services Chiangmai University Library (CMU)

e-Services Mobile technology for enhancing information delivery services Currently, Chiangmai University library is being retrofitted for wireless networking coverage all library area equipped to provide wireless access. Thus, users will search for information needed i.e. Web OPAC or some fulltext databases on their mobile devices. As well, the library is under adapting her website technology using HTML5 and XTML to accommodate for mobile devices such as smart phone, tablet etc. Chiangmai University Library (CMU)

e-Resources 1. CU reference databases 57Full text and index and abstract databases 10,139Titles of e-journals 854,258Titles of e-books 2.Chulalongkorn University Intellectual Repository (CUIR) 14,723Theses 1,550Technical reports 1,305 Journal articles 165 Lectures Chulalongkorn University Library (CU)

e-Resources 3.The communities of practice (CoP) databases 2,753Records 31Faculties and Institutes 4. e-Rarebooks 300Titles Chulalongkorn University Library (CU)

e-Services New books alert, Books recommendation, Online renewal, Overdue Alert, Online Library Orientation Virtual reference services Ask a librarian: Journal Impact Factor Cited Reference Search service Online chat Federated search SFX and Primo EBSCO EDS (on trial) Chulalongkorn University Library (CU)

e-Services 1. Renew/View record for renewal online self service 2. Request Book service This service accompany the hold book reservation and request arrival notification service 3. e-Form on library website : 3.1 Ask a librarian 3.2 Document delivery 3.3 Group discussion room booking 3.4 Library Materials Recommendation 3.5 MULINET (Library) membership Application 3.6 Suggestion Mahidol University Library and Knowledge Center (MU)

e-Services 4. New Books Alert 5. Library materials Recommendation 6. Databases online tutorial 7. Online Public Access Catalog 8. Electronic Document Delivery Service (EDDS) 9. e-Lecture : Digitized record of basic subjects course online Mahidol University Library and Knowledge Center (MU)

Mobile OPAC Through mobile application of OCLC’s WorldCat, Mahidol University libraries who submit their catalogue records to WorldCat could make use of the service Virtual Reference search Ask a Librarian : All kinds of queries accepted and reply within 24 hours Mahidol University Library and Knowledge Center (MU)

Federate search Providing facility for single search by EBSCO-EDS Mobilizing Content At present, Mahidol University libraries subscribe to various databases which providing formats for access via mobile devices Mobile Web services Mahidol University Library and Knowledge Center (MU)

 News Services via Mobile Phone  Mobile OPAC  Mobile Content Delivery  Mobile Web Services Conclusion:

News Services via Mobile Phone Renewal and due day alert, book reservation, group discussion room reservation, interlibrary loan services etc. via short message service (SMS) are available at Chiangmai University Library Mobile OPAC There is already a mobile application for OCLC’s WorldCat, so Mahidol University Library who submit her catalogue records to WorldCat could access library OPAC on mobile devices Conclusion:

Mobile Content Delivery Most libraries offer licensed content for mobile devices by subscribing to e-Books & e–Journals databases developed by publishers with mobile interfaces for access via mobile devices Mobile Web Services Library website adaptation to accommodate the new mobile devices is under going at every Universities Libraries for leveraging outreach services Conclusion:

e-Services available at 4 universities Type of e-ServicesBUUCMUCUMU Document Delivery Service -DDS   Virtual Reference Services  Ask a Librarian   Online Chat  Online Information Literacy  Online Public Access Catalog  Online Renewal   e-Lecture  e-Reserves   Notification via SMS  Overdue Notification   Online Reference Service  

e-Services available at 4 universities Type of e-ServicesBUUCMUCUMU Current Awareness  Book Recommendation ( Webboard or Web OPAC)   e-Form on Web   Group Discussion Room Booking  User Satisfaction Survey Online   Suggestion & Response Online   Online Digital Media Service  Online Library Exhibition  Online library Orientation  Wireless Services  

THANK YOU Q & A