 The Managerial Functions: › Planning  Determining what should be done. › Organizing  Arranging and distributing work among members of the work group to accomplish the organization’s goals. › Staffing  Recruiting, selecting, orienting, training, appraising, promoting, and compensating employees. › Leading  Guiding employees toward accomplishing organizational objectives. › Controlling  Ensuring that actual performance is in line with intended performance and taking corrective action.

 Reasons for the increasing use of teams: › Increasing in the complexity of jobs and the amount of information. › Stronger focus on quality and customer satisfaction. › The shift from a homogeneous to a diverse workforce. › Growing realization that an autocratic management style does not necessarily result in productive, loyal employees. › Demand for strong employee voices in their work lives, as well as meaningful work, respect, and dignity.

 Leaders do the right things.  Managers do things right.  Management is how fast you climb the ladder.  Leadership is knowing it’s on the right wall.  Management is about maintaining the organization.  Leadership is about vision, strategy, and aligning the organization’s human resources behind the strategy.  Neither managers nor leaders are good or bad—they serve different purposes in and for the organization.

Teamwork Competency Communication Competency Planning and Administration Competency Multicultural Competency Self-Management Competency Strategic Action Competency Managerial Effectiveness

 Functional Managers: supervise employees having expertise in one area, such as accounting, human resources, sales, finance, marketing, or production  Focus on technical areas of expertise  Use communication, planning and administration, teamwork and self- management competencies to get work done

 General Managers: responsible for the operations of more complex units—for example, a company or division  Oversee work of functional managers  Need to acquire strategic and multicultural competencies to guide organization  Many Other types of managers Types of Managers

What Are the Basic Managerial Functions?: Planning  Determining organizational goals and means to reach them  Managers plan for three reasons 1.Establish an overall direction for the organization’s future 2.Identify and commit resources to achieving goals 3.Decide which tasks must be done to reach those goals

What Are the Basic Managerial Functions?: Organizing PP rocess of deciding where decisions will be made, who will perform what jobs and tasks, and who will report to whom in the company II ncludes creating departments and job descriptions

What Are the Basic Managerial Functions?: Leading  Getting others to perform the necessary tasks by motivating them to achieve the organization’s goals  Crucial element in all functions  Discussed throughout and in depth in Dynamics of Leadership

What Are the Basic Managerial Functions?: Controlling  Process by which a person, group, or organization consciously monitors performance and takes corrective action