COUNCIL MEETING 2014

Short On Time & On the Go New Trends in Online Learning

Today’s Presenters: Mary Bennett Vice President, Advisory Services NAVEX Global Ingrid Fredeen Vice President, Advisory Services NAVEX Global Lori Martinez Vice President, Global Compliance & Ethics McKesson

Emerging trends in learning Burst Learning Reaching difficult audiences Mobile learning Leveraging your compliance ecosystem to streamline learning NAVEX Global Advisory Council 2014

Things Have Changed Dramatically Scope of compliance responsibility has increased Budgets are shrinking or flat Seat time pressures continue Second generation eLearning programs are shifting Mobile/tablet utilization increasing Higher level of scrutiny from enforcement agencies NAVEX Global Advisory Council 2014

Source: Independent & blind 2013 survey of 300+ E&C decision makers by third party market research firm NAVEX Global Advisory Council 2014

65 percent of companies deploy <10 E&C courses annually 47 percent of companies deploy only 1-3 E&C courses annually to all employees Number of E&C courses deployed annually Changes in training courses over the past 2 years Traditional courses are most often replaced with shorter courses and with shorter bursts ~45 percent of companies using more or the same amount of mobile courses Courses purchased vs. utilized 68 percent of companies cited needing ~10 courses in a training library for long term planning (2 years+) 36 percent of companies purchased somewhat or far too many courses than they actually utilized Source: Independent & blind 2013 survey of 300+ E&C decision makers by third party market research firm The Truth about Training Libraries Several misconceptions exist over the size & type of training libraries needed: NAVEX Global Advisory Council 2014

Making Sense of the Numbers Frequency of training (not just length) is a vital consideration Curriculum mapping is increasingly important Organizations are taking a focused, rather than volume-based, approach Quality vs. quantity matters It’s important to meet employees where they’re at NAVEX Global Advisory Council 2014

Shortened Learning Experiences

In the Past Two Years: Evolution of Training: Shorter and Quicker Source: Independent & blind 2013 survey of 300+ E&C decision makers by third party market research firm NAVEX Global Advisory Council 2014

What is Burst Learning? o Targeted risk areas o Short (5-8 minutes) o Modular o Interactive o Mobile-enabled o Engaging Why is it critical? o Training is not a one-time event o Regulators are looking for ongoing, continuous training efforts Burst Learning NAVEX Global Advisory Council 2014

Burst Learning – Powerful Online Training Options NAVEX Global Advisory Council 2014

BURST DEMO  ETHICS STREET NAVEX Global: The Ethics and Compliance Experts

Survey Question How many bursts would you like to deploy in a year? 1. As needed or quarterly per year per year per year

NAVEX Global Advisory Services Custom Animations NAVEX Global Advisory Council 2014

Compliance Music Videos (B. BRAUN MEDICAL) NAVEX Global Advisory Council 2014

Discussion Question: Burst Utilization Is it necessary to track completion for bursts? How would you deploy? LMS Intranet CCT Embed video in live training Let managers to use at their meetings

Discussion Question: The Global Audience How do you address the challenges of engagement and localized content?

Discussion Question: Which Training Differentiators Are Most Important to Your Organization? Humor Production quality Video Interactivity Length Ability to run on mobile devices Ability to be customized Localization of content Cost Other NAVEX Global Advisory Council 2014

Training Elusive and Hard To Reach Audiences

Situation/External Market Drivers Legal drivers for third party training Under the FCPA, liability can attach to contracting organization Under FCPA Guidance, training third parties is recommended Under the FSGOs fines and penalties can be mitigated Under the UK Bribery Act training third parties is part of adequate procedures Large organizations like Microsoft are already deploying training to third parties NAVEX Global Advisory Council 2014

Survey Question Do you require your third parties to undergo anticorruption (or other) training? 1. Yes, they complete a program we provide 2. Yes, they certify (in contract) that they have their own program 3. No 4. I don’t know

Source: 2013 Compliance Week & Kroll Anti-Bribery & Corruption Benchmarking Report NAVEX Global Advisory Council 2014

Survey Question If you require third parties to complete training you provide, what method are you using? 1. Instructor-led 2. Webinar 3. E-learning 4. Combination 5. Other 6. We do not require any training

MyReport Third Party Risk Management Video Demo NAVEX Global Advisory Council 2014

Third Party Risk Management Bursts: Recommended Rollout (1 per quarter) Anti-Corruption Basics for Third Parties Anti-Corruption Records and Reporting for Third Parties Code of Conduct Basics Confidential Information Conflicts of Interest Document & Records Protection Gift Giving & Receiving Health & Safety Political Activity NAVEX Global Advisory Council 2014

Embedding Videos Into Policies Integrating GRC Solutions

Survey Question Do you embed ethics and compliance videos in compliance documents such as policies or your code? 1. Yes 2. No, we have not yet considered it 3. No, but we have plans to do it in next months 4. No, but we have plans to do it in the next 1-12 months

NAVEX Global Code of Conduct NAVEX Global: The Ethics and Compliance Experts

Increase Comprehension of Key Policies NAVEX Global: The Ethics and Compliance Experts Use a policy & procedure management software (like PolicyTech) Assign policy based on roles, job titles or their departments Can embed a video in HTML document to increase engagement and comprehension Must attest electronically that they have read and understood the document

PolicyTech Survey Functionality Develop a survey/quiz in PolicyTech Readers assigned the survey questions Readers who get 100 percent have no follow-up actions Readers that answer 1+ questions wrong are automatically assigned follow-up task based on incorrect answers o View video that is embedded in a new document o Link out to LMS to take required course or burst NAVEX Global Advisory Council 2014

Key Strategies For Deploying Learning Via Mobile Devices

NAVEX Global Advisory Council 2014

Thank you