John Antanaitis Integration & Interoperability Across the Public Service Date: 22 October 2013

e-Government Transformation The Future of e-Government Services and Operations Citizens Governments Businesses Partners BLENDED SERVICE CHANNELS On-Site | Post | | Phone | Chat | SMS | Social Networks | Video SERVICE POINTS UNIFIED SERVICE DELIVERY Access | Authentication | Interoperability | Personalized Service Options E-GOV SERVICES GOVERNANCE AND PROCESS Citizen Relationship Management | Case Management | Information Sharing | Geolocation WORKFLOWS RESOURCES AND PROGRAMS Department Collaboration | Hiring | Training | Program Management | Mobility | Sustainability CAPABILITIES GOVERNMENT ICT INFRASTRUCTURE Convergence | Unified Communication | Security | Continuity | Interoperability | Cloud Services COMMUNICATION INTERACTIONS

Building a Successful Platform for Tomorrow’s e-Government Today ‘Any-to-Any’ Device Interoperability – Via open, standards-based solutions – Bridging the vendor gap (Cisco, MSFT, Google, Skype, etc) Integrated into Government Workflows – Natively connecting and allowing information flow between the most critical apps (MSFT Lync, IBM Sametime, etc) Crossing Inter-agency and Public/Private Sector Boundaries – Leveraging federation capabilities – Finding the common denominator (e.g., the Web) Expanding Service Delivery – Extending to Cloud and ‘as a service’ offerings via software – Assuring interoperability with existing investments – Delivering extended services like recording/archive/retrieval