1 Chapter 1 Introduction to Organizational Behavior

2 Effective manager vs. successful manager Management duties What managers do Management roles Management skills

3 Management functions Planning Organizing Leading Controlling

4 Management functions Interpersonal roles Informational roles Decisional roles

5 Management skills Technical skills Human skills Conceptual skills

6 Goals of Organizational Behavior Explain, predict, and control human behavior

7 The field of OB seeks to replace intuitive explanations with systematic study

8 Psychology seeks to measure,explain, and change behavior Sociology studies people in relation to their fellow human beings Social psychology focuses on the influence of people on one another Anthropology is the study of societies to learn about human beings and their activities Political science is the study of the behavior of individuals and groups within a political environment Contributing Disciplines

9 OB Model

10 Dependent variable Things which will be affected by OB Productivity What factors influence the effectiveness and efficiency of individuals Absenteeism Absenteeism is not all bad Having too high employee absent rate will affect productivity Turnover Not all turnover is bad High turnover rate…in some degree affect productivity, particularly 4 the hospitality inducstry

11 Organizational citizenship behavior (OCB) No one will want to pick up the slack No one would want to walk extra miles to achieve the goals. Job satisfaction Unhappy employees…what else can you say?

12 Challenges and Opportunities for OB

13 Typical employee is getting older More women and minorities in the workplace Global competition is requiring employees to become more flexible Historical loyalty-bonds that held many employees to their employers are being severed

14 Responding to Globalization Increased Foreign Assignments Working with People from Different Cultures Coping with Anti-Capitalism Backlash Overseeing Movement of Jobs to Countries with Low-cost Labor

15 Managing Diversity Workforce diversity - organizations are becoming a more heterogeneous mix of people in terms of gender, age, race, ethnicity, and sexual orientation

16 Diversity Implications Managers have to shift their philosophy from treating everyone alike to recognizing differences and responding to those differences in ways that ensure employee retention and greater productivity.

17 OB Insights Improving People Skills Improving Customer Service Empowering People Working in Networked Organizations Stimulating Innovation and Change

18 OB Insights Coping with “Temporariness” Helping Employees Balance Work/Life Conflicts Declining Employee Loyalty Improving Ethical Behavior