1. Chapter 1 Introduction to Organizational Behavior
Essentials of Organizational Behavior, 9/e
Stephen P. Robbins/Timothy A. Judge
Chapter 1 Introduction to Organizational Behavior

2. After reading this chapter, you should be able to:
Define Organizational Behavior (OB).
Explain the value of the systematic study of OB.
Identify the contributions made to OB by major behavioral science disciplines.
Describe how OB concepts can help make organizations more productive.
List the major challenges and opportunities for managers to use OB concepts.
Identify the three levels of analysis in OB.

3. Definition of Organizational Behavior
Studies the influence that individuals, groups and structure have on behavior within organizations.

4. Chief Goal of OB
To apply that knowledge toward improving an organization’s effectiveness.

5. Complementing Intuition with Systematic Study
Improves ability to predict behavior
Systematic study:
Examining relationships
Attempting to attribute causes and effects
Basing conclusions on scientific evidence

6. Contributing Disciplines to the OB Field
Psychology
Social Psychology
Sociology
Anthropology

7. Challenges and Opportunities for OB
Workers represent a large range of cultures, races, and ethnic groups
Increased uncertainty in the world
Typical employee is getting older
More women in the workplace
Global competition is requiring employees to become more flexible
Historical loyalty-bonds that held many employees to their employers are being severed

8. Responding to Globalization
Increased foreign assignments
Working with people from different cultures
Coping with Anticapitalism backlash
Overseeing movement of jobs to countries with low-cost labor
Managing people during the War on Terror

9. Managing Diversity
Workforce diversity: organizations are becoming a more heterogeneous mix of people in terms of gender, age, race, ethnicity, and sexual orientation

10. Diversity Implications
Managers have to shift their philosophy from treating everyone alike to recognizing differences and responding to those differences in ways that ensure employee retention and greater productivity while, at the same time, not discriminating.

11. OB offers Insights to Improve
Quality and Productivity
Customer Service and a Customer-responsive culture
People skills

12. OB Aids Dealing with Stimulating Innovation and Change
Coping with “Temporariness”
Helping employees balance work-life conflicts
Improving ethical behavior

13. Three Levels of OB Analysis

14. Implications for Managers
Improve people skills
See the value of workforce diversity
Improve quality and productivity
Provide suggestions for meeting chronic labor shortages
Cope in a world of temporariness
Offer guidance in creating an ethically healthy work environment

15. Summary Defined Organizational Behavior (OB).
Explained the value of the systematic study of OB.
Identified the contributions made to OB by major behavioral science disciplines.
Described how OB concepts can help make organizations more productive.
Listed the major challenges and opportunities for managers to use OB concepts.
Identified the three levels of analysis in OB.