CASE STUDIES: A MODEL RESPONSE TO DOMESTIC VIOLENCE CIGNA CORPORATION Marjorie Stein, CIGNA Corp. Director of Employee Relations Tom Healy, CIGNA Corp. Director of Corporate Security & Investigations Dan Fallon, CIGNA Corp. Health Promotion and Wellness Consultant

CIGNA Corporation and its subsidiaries comprise a health services and benefits company that serves millions of people worldwide through our health, pharmacy, behavioral, dental, disability, life, accident and international products and services. Our mission is to help improve the health, well-being and security of the people we serve. 27,520 US plus 4,000 international employees 180 domestic offices with employees in 114 cities Locations range in size from 1 to 3,039 employees 74.5% of domestic employee population is female 3,343 work-at-home employees CIGNA Corporation

Domestic Violence in the Workplace The Challenge for Managers: “I don’t want to get involved.” “I don’t want to make things worse.” “What’s my liability if I do or don’t get involved?” “What people do at home is their own business, not the company’s.” “What’s my role as a supervisor?” “I should be able to handle it myself.” “I can’t find a policy that might help me.”

Domestic Violence in the Workplace Critical Success Factors Develop and publicize policies. Integrate education and training. Utilize community resources. Leverage a multi-disciplinary team. Create a culture where it’s a strength to ask for help.

The CIGNA Team Approach EAP and Community Resources Legal On-Site Manager Corporate Employee Relations Human Resources Staff Security

Domestic Violence in the Workplace Employee Assistance Program Services Access to information, support and counseling. Referrals to behavioral health and community resources. Assistance with childcare, eldercare, legal and financial concerns. Consultative tools and resources for managers. Crisis support and critical incident assistance.

Case Scenario A recently hired employee reported to Corporate Security & Investigations that he had been threatened by another employee in the office. He was told by the employee that he could get him fired and that he had easy access to guns. The new employee is engaged to the former wife of the other employee. They had been recently divorced. The couple had a child prior to the divorce and the child is with the mother. The new employee is concerned for the safety of his girlfriend and her child but is afraid of jeopardizing his new job if he discusses this with anyone. He asked you to keep this all confidential and does not want the police involved. Domestic Violence in the Workplace