By: Nthabiseng Mosupye GITO Portfolio Committee 30/05/2012 1

IT challenges and resolutions Disaster recovery – No backup or disaster recovery. – The DCS is consolidating business systems servers to SITA which will provide backup and virtualization. – Agreement signed with SITA and migration exercise has commenced. Server Rooms – No proper server rooms in all DCS sites and old switches – Plans are in place to replace the switches and build proper server rooms at all sites 2

IT challenges and resolutions Connectivity – Data lines connectivity is a challenge in all the sites. – Migrating to the SITA VPN will also address the connectivity challenge; and – Remote sites will be equipped with Visualized Satellite (VSET) for better connectivity. Access control – Network Admin provides access to DCS network & the applications. – Network Admin to only have the authority to provide access to the DCS network; and – Corrections Co-ordinators in the centres will be responsible for providing access to the applications systems. 3

IT challenges and resolutions RDOMS initiated by a URS that was crafted by SITA during 2006, scope core modules: – Offender Personal and Crime Related Information – Assessing and Profiling – Sentence Planning and Management – Centre Management – Placement Management – Movement and Transfer Management – Rehabilitative Intervention Programme Management 4

IT challenges and resolutions RDOMS Project is delayed due to contract, quality and completeness of work. The plan is in a place to revive the project by: – testing the system – gap analysis – Mitigation steps will be put in place to close the identified gaps. 5

Management of IT consultants Recruitment Model Used Prior to SITA Recruitment Model Used After the Establishment of SITA Number of Consultants to date – June 2011 : about 30 consultants were released – June - November 2011 : 11 consultants resigned on their own – April 2012 : 26 more consultants were released – currently 14 consultants with a month to month agreement Month to month agreement to allow continuation of business operations. Tender 570 to acquire IT services is awaiting approval - month to month agreement will be terminated. 6

Consultant exit strategies Review of job assignments of consultants and to define key performance indicators for the transfer of skills – Pairing consultants with business officials as part of the skill transfer and monitor through weekly progress reporting meetings. Professional development planning for officials to enhance technical, administration and management skills 7

Filling of funded vacant IT posts 8 Chief Deputy Commissioner: GITO took over the office from 16 January 2012 and facilitated the following appointments: – Deputy Commissioner: Application Development appointment awaiting approval – Deputy Commissioner: IT Infrastructure Management advertised – Director: ICT Infrastructure and Telephony advertised – Deputy Director: Infrastructure Security appointed – Deputy Director: Policy Coordination appointed. – 3 Assistant Directors: Network Controllers appointed – GITO support staff comprising of 3 positions are also in a process of being filled.

SITA Payments NoServiceCost (R) 1.Mainframe Hosting Services (BAS)19,200, Mainframe Hosting Services (PERSAL)7,200, Mainframe Hosting Services (LOGIS)6,400, Wide Area Network Services48,000, Internet Services864, Server Housing Services360, TOTAL 82,024,

Projects for the past 5 years ProjectCost (R) RDOMSContract Amount: Paid to Date: 17,248, IT Governance:1,290, Cluster and Parliamentary Liaison:1,838, National Contact Centre (NCC): Lesedi 3 Integrated Legal System (Legal Services) Management of litigations. 1,861, SAS System: Capacity Management System ±10,000,

Projects for the past 5 years ProjectCost (R) HP Open view: IT Service Management Tool 21,107, IP Granite Firewalls: Intrusion prevention equipment ±27,000, Virtualization11,000, Backup Solution: Backup software±18,000, Renewal of EDRMS Contract 11,000,

IT governance processes Develop/review governance controls according to international standards (processes and/or procedures) as prioritised Implement a validation framework to determine and ensure the validity of the business-IT alignment Ensure proper governance within the ICT environment of DCS. 12

IT governance processes Establishment of IT steering committee comprising of business stakeholders for monitoring. Policy Procedure – Information Security system (ISS) Policy to be Developed followed by the development of the policy procedure including:  and Etiquette  Password  Internet/Intranet  Mobile Cards 13

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