Delivery Plan Steps to Excellence

Our Vision 'More than just a place to live' Working with people in Salford to become an excellent organisation that provides quality homes and services and helps to make neighbourhoods in central Salford popular places to live and work.

Our Values ‘As an organisation we will place our customers at the centre of everything we do’. We will also: –Be well managed and financially sound. –Have well-trained, creative, empowered and valued staff that are encouraged to make a real difference to our customers’ lives. –Be inclusive and recognise and value diversity. –Work in partnership with our customers and communities and with other organisations to deliver noticeable improvements. –Embrace new technologies to improve services and achieve more effective ways of working.

Our Aims Working with our partners to improve the choice of homes and tenures and to improve the environment around our customers’ homes Promoting respect and making neighbourhoods safe Helping to reduce inequalities in Central Salford Ensuring that the homes we manage meet the Decent Homes standard within agreed timescales Providing continuously improving services that meet the needs of all our customers and achieve value for money Becoming a 3 star, Arm’s Length Management Organisation (ALMO) in the top 25% for all key national performance indicators

Our Objectives Develop and Implement the Salix Way and establish the Salix Homes brand Embed equality and diversity standards in all the ways we work and work towards reducing inequality in Central Salford Deliver Value for Money and improve efficiencies Maximise customer involvement and engagement in service development and performance management Improve performance and commence Steps to Excellence Deliver decent communities

What is the Prize? To Gain 3*s Ensure £116M of investment in Salford City Council Homes

Customers Improve Services – Steps to Excellence Listen to Customers Be Responsive Understand our Customer Base Deliver Effective Investment Improve Communication

The Salix Way We will… Listen to our customers and respect what they are saying Take ownership of the individual needs and requests of our customers with actions that seek to get it right first time Deal with our customers quickly and keep them informed at all times Negotiate and communicate with others on behalf of our customers Support each other and be willing to try new things Learn from each other, our customers and from other organisations Become a champion for our neighbourhoods, customers and their communities

Salford City Council Improve Performance – Top Quartile Support in developing the Housing Strategy Decent Communities Support the LAA Deliver Regeneration Support on delivering Pendleton PFI Deliver Value for Money

Partners Housing Connections Partnership –Contractual Services – CBL/Sheltered Housing/ASB Assist in developing services Assist in delivering Value for Money –Collaborative Services – Homelessness/Disabled Services/Supported & Furnished Housing Assist in developing services Jackson Lloyd Major Works Contractors Regeneration Partners – NDC/URC/MSP

Staff Development 236 Staff Embed the Salix Way Developing skills and capabilities Rewards and Recognition Develop a pay and workforce Strategy Improve Communication

Management Arrangements Management Agreement Delivery Plan Monthly Monitoring Meetings –Performance –Finance Weekly Housing Partnership Meetings Monthly meetings Chief Executive & Head of Housing Attendance at Scrutiny Committee

Summary Customers at the Heart of everything we do Work with –Salford City Council –Housing Connections Partnership –Other Partners and Contractors –Staff To Achieve our Goal –3 *s and £116M Investment