Forget about IT: How about Lync Inside Business Applications? Albert Kooiman Senior Technical Product Marketing Manager Microsoft Corporation

4 Enhance Communications “Enhanced Presence” “Click to Communicate” Communications context Cut-down Human Latency Notifications and Alerts Interactive Outbound Expert Finder Extend the Reach of the Application Web Chat Query-Response Bots Interactive Voice Response

Enhancing Collaboration among People Communicating Contextual Collaboration

demo Messing with Presence

demo Conversation Translator

demo Proposal Tracker

The Lync/OCS Virtual receptionist is a touch screen kiosk application for an unattended office lobby. The application serves as a communication portal for visitors to meet with or talk to company personal. The solution utilizes a touch screen monitor, a camera, and microphone to communicate with personnel. The solutions is for situations in which a receptionist either cannot be present or is not a cost effective option for receiving visitors. Save money on reception costs while enhancing security. Lync OCS Virtual Receptionist serves in an unattended office lobby to give visitors access to personnel. Provide secure access to guests via Lync. Visitors can search personnel and begin conversations from the kiosk. Visit to learn more.

ProtoSphere creates an always on virtual collaboration workspace to bring people together in the enterprise. Learn more at Watch a short video demo of ProtoSphere. Read a case study on how research firm PPD utilizes ProtonMedia and Microsoft Technologies. videoProtonMedia and Microsoft Technologies Immersive, Social, Learning in the Cloud Virtual Collaboration ProtoSphere leverages Lync and SharePoint to bring the right people and the right data together at exactly the right moment to increase the speed and effectiveness of knowledge transfer. It is a humanized, social display layer of interconnected shared spaces. Each representing an always on Lync conference call working both in the cloud and on premises. Participants are represented by an avatar connected to a SharePoint profile, blog and wiki. Allowing your organization to leverage the power of social production to create and manage knowledge. Hold your culture together over distance in an engaging, human way with an immersive 3D environment. The contextual environment makes learning transformative and is fully integrated with your unified communications infrastructure.

Cutting down Human Latency Outbound Communications

demo Reminder Bot setreminder "stop presenting" 6/26/2012 6:50:00 AM

Crew Dispatch System

Fortek Vision Call-Out allows all emergency responders in the field to receive relevant information instantly and simultaneously on the appropriate delivery channel, such as TETRA, Short Message Service, or instant messaging delivered by GPS. With Lync as the communications backbone it takes advantage of rich presence information, instant messaging, voice calls, and conferencing. As a result, emergency response agencies can integrate instant data communications into live crisis- management operations and federate with undeclared agencies during an emergency. The VISION Call-Out application provides operators with a view of their resources on a map and the ability to select an action: Send an instant message containing details of an incident. Perform a call-out message requesting a response from the officer—this then changes that person’s status within the system. Send a message and a URL with an image—for example, to be used in a missing person’s alert. Fortek Vision enables emergency responders to quickly report on and asses resource availability and incident response needs. For more information visit Fortek Vision

demo IM an Expert

Consumers to Business Scenarios Inbound Communications

demo Sustained Engineering Bot

demo Visual IVR

demo Contact Center demo

prairieFyre Contact Center is a modular, integrated software suite that provides sophisticated contact center functionality. It combines Automatic Call Distribution (ACD) and a modular suite of feature-rich, web-based applications with presence-aware telephony, conferencing, messaging, and agent mobility in a familiar, easy-to-use Microsoft Office interface. Customers can quickly be recognized and calls can be prioritized and routed to the appropriate areas. Supervisors can control agents and queues and with real-time reporting and forecasting adjustments can quickly be made to maximize service and optimize resource utilization. prairieFyre Contact Center is for companies with agents. It delivers a broad feature set without the complexity or high costs associated with larger deployments. prairieFyre Contact Center allows for efficient distribution, monitoring, and control of both in office and remote agents. See prairieFyre Contact Center for more information.prairieFyre Contact Center prairieFyre Contact Center for Lync

Wrap-up

Lync Server 2010 Notifications & Alerts Bots & IVR Contact Center Portals & Gateways Your Server Application Integrate Lync 2010 Contextual Conversations Extend Lync 2010 Build your Kiosk UI Your Client Application Lync 2010

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