Inspiring engagement and positive cultural change through effective employee communications At the heart of it all.

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Presentation transcript:

Inspiring engagement and positive cultural change through effective employee communications At the heart of it all

Setting the stage Key words: Musings > Forgot >Vignettes > Mosaic > Modern art

han that Aprill with his shoures soote The droghte of March hath perced to the roote, And bathed every veyne in swich licour Of which vertu engendred is the flour The quest Key words: Author > signficance

Poet bankers Give me an employee who can divine Chaucer … and I’ll teach them how to read a balance sheet in 20 minutes. Matthew Barrett, former CEO Bank of Montreal, Barclays Bank Key words: specialization > generalist > big picture > connections > leadreship

Inspiring engagement: introducing the love economy Key words: <>

 Do you love your job?  Do people at your organization LOVE what they do?  Does it matter? The quick questions

Companies with highly engaged workforces outperform low-engagement companies by: 202% Sure it does! Source: Gallup engagement study, 2015

Key words: Discretionary effort > 20 FTEs > Marx > success > engagement All you need is …

The engagement model Vision Key words: Leadership > Compelling > Long-term > Jacques

The engagement model Vision Line of sight Key words: Understanding > shared opportunity > teamwork > efficiency > quality > consistency

The engagement model Vision Line of sight Rewards (Total) Key words: Appropriate > fair > understood > motivating

All about alignment The heart of it all Key words: Information > lifeblood > heart > filter and circulate

The dead zone Key words: Dead zone > extremities > disorientation > survival

A matter of perspective Key words: Skills > microscope > telescope > DNA > uniquely great

Keepers of the culture: leading effective change

Our starting points Key words: Love change > fear uncertainty > control > celebration

Culture defined (Edgar Schein) 17 “Culture is the sum total of all the shared, taken-for-granted assumptions that a group has learned throughout its history. It is the residue of success.” Key words: a source of competitive advantage > drives excellence

A more comfortable definition 18 That’s just the way we do things around here, honey!

Change what you do and how you do it … and you’ll change your culture! The trick is retaining your values! Driving change

The change communication model Leadership Key words: Mantra / official & unofficial / sets the tone

The change communication model Leadership Infrastructure Key words: Experiential learning / say do gap / cutural

The change communication model Leadership Infrastructure Media Key words: supportive / personalized / interactive / targeted / real-time

The strategic framework  Up before out!  Three pulses (at least)  Leaders  Influencers  Employees  A focus on feedback (circulation)  All about dialogue  That’s communication!

It’s about building TRUST! Key words: Credibility /

Inspiring engagement and positive cultural change through effective employee communications At the heart of it all