David Boudreau Industry Solution Architect Microsoft Canada

“Traditional” Asset Management ITIL (Information Technology Infrastructure Library) Microsoft Operations Framework (MOF) Asset Lifecycle Management

Any item of economic value owned by an individual or corporation, especially that which could be converted to cash. This applies to IT Assets too; Ordering Registering Deploying Financial Control Should cover all Hardware and Software (sometimes above a certain value)

Regulatory Compliance & Legislation SOX / Bill 198 Software Licensing Legislation Distributed Computing “the IT department is increasingly blamed for not operating as an effective business contributor itself” (Forrester – September 2006) “ITAM and configuration management are complementary, but they serve different audiences” (Gartner – December 2006)

What assets do we have and where are they? How do we know this is a complete list ? How do we prove that assets still exist ? How many assets are on order, in the store room, out for repair? What was the original cost, how much are they worth now? When should we consider replacing them? Who owns them? Who is responsible for them? When did we buy them? Are they still supported? When does the warranty run out? We leased these right? When does the lease run out? Where did my software come from? Is it licensed? I see acme.exe on my system, but did it get installed from my vendor copy, or from a copy someone bought at my local computer store? OK – I figured out what acme is, and how it’s installed – but how much does my vendor think I own?

Plan, Procure, Assign Packaging&Deployment Inventory&Analysis Change Management

Version Version

Due to be released May 2007 Has moved to five separate books Has involved over 600 people in writing and reviewing Preserve investment in previous versions while adapting to modern trends & challenges ite/PressCentre/PressReleases/ fivecorepublications.asp

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Launched in 1999 (currently on V3) Adopted and Adapted from ITIL Prescriptive rather than descriptive 21 Service Management Functions (SMFs) MOF is now “baked into” all Microsoft products Microsoft has to “do” MOF internally

Change Management Configuration Management Release Management Service Desk Incident Management Problem Management Release Readiness Review Change Initiation Review SLAReview Operation s Review Changing Operatin g Supportin g Optimizin g Service Monitoring & Control System Administration Network Administration Directory Services Admin Security Administration Storage Management Job Scheduling Service Level Management Capacity Management Availability Management Security Management Infrastructure Engineering Financial Management Workforce Management Service Continuity Mgt

What is it? Configuration Management Database (CMDB) What are the advantages? Cost of CMDB and cost savings How do you “do” it? 18

A database (CMDB) of configuration items (CI’s) Hardware Software Services People Documentation Unlike Assets the CI’s are related to each other: Connected to Part of Used by

Difference between Assets / Inventory and Configuration LOGICAL CMDB Integration Broker Purchasing HR Directory Service Configuration Management Engineers Spreadsheet

How do you justify the cost of Configuration Management – a tangible benefit? Helps the Service Desk, don’t have to repeat questions, re-enter data. Change Management “what if” scenarios Identify Retired Configuration Items Cut problem solving down – know when changes are due Have a CMDB Baseline available to revert to, a known “good state”

Systems and IT knowledge/policy expressed in Models Connecting the IT Lifecycle Interoperability and Standards End to End policy-based management solutions and methodology

Built on Service Modeling Language (SML): a modeling language built on XML standards that provides a rich set of constructs for modeling complex IT systems, including: Structure of the system: objects and relationships Desired configuration Administrative policies Management information such as events and performance counters, rules for determining the operational health of the system, etc

Theme: Improve Asset Visibility  Acquired AssetMetrix Corp. to provide additional “Asset Intelligence” technologies for System Center  Deliver enhanced asset identification and categorization capabilities into SMS / SCCM and SCE.  New Asset Information Service to be launched  Integrated MSFT license usage reporting & reconciliation Theme: Improve Asset Visibility  Acquired AssetMetrix Corp. to provide additional “Asset Intelligence” technologies for System Center  Deliver enhanced asset identification and categorization capabilities into SMS / SCCM and SCE.  New Asset Information Service to be launched  Integrated MSFT license usage reporting & reconciliation Theme: Automating Asset Management  Easily integrate with procurement systems via System Center Service Manager  Workflow solutions to automate tasks across the entire asset management lifecycle  Provide ability to track and manage disparate license types (e.g. CALs). Phase Phase Phase Theme: Model- driven Asset Management  Provide tools that make it easy for all software developers to describe their products in a consistent way, and easily integrate with Windows licensing technologies.  Deliver new capabilities into System Center Wave 3 that:  Make it easy to manage license stores & data across the enterprise;  Deliver comprehensive asset reporting (e.g. lifecycle summary, policy compliance scorecard, etc.)

Phase Phase Phase Theme: Model- driven Asset Management  Provide tools that make it easy for all software developers to describe their products in a consistent way, and easily integrate with Windows licensing technologies.  Deliver new capabilities into System Center Wave 3 that:  Make it easy to manage license stores & data across the enterprise;  Deliver comprehensive asset reporting (e.g. lifecycle summary, policy compliance scorecard, etc.) Theme: Improve Asset Visibility  Acquired AssetMetrix Corp. to provide additional “Asset Intelligence” technologies for System Center  Deliver enhanced asset identification and categorization capabilities into SMS / SCCM and SCE.  New Asset Information Service to be launched  Integrated MSFT license usage reporting & reconciliation Theme: Improve Asset Visibility  Acquired AssetMetrix Corp. to provide additional “Asset Intelligence” technologies for System Center  Deliver enhanced asset identification and categorization capabilities into SMS / SCCM and SCE.  New Asset Information Service to be launched  Integrated MSFT license usage reporting & reconciliation Theme: Automating Asset Management  Easily integrate with procurement systems via System Center Service Manager  Workflow solutions to automate tasks across the entire asset management lifecycle  Provide ability to track and manage disparate license types (e.g. CALs). Theme: Automating Asset Management  Easily integrate with procurement systems via System Center Service Manager  Workflow solutions to automate tasks across the entire asset management lifecycle  Provide ability to track and manage disparate license types (e.g. CALs).

Theme: Improve Asset Visibility  Acquired AssetMetrix Corp. to provide additional “Asset Intelligence” technologies for System Center  Deliver enhanced asset identification and categorization capabilities into SMS / SCCM and SCE.  New Asset Information Service to be launched  Integrated MSFT license usage reporting & reconciliation Theme: Improve Asset Visibility  Acquired AssetMetrix Corp. to provide additional “Asset Intelligence” technologies for System Center  Deliver enhanced asset identification and categorization capabilities into SMS / SCCM and SCE.  New Asset Information Service to be launched  Integrated MSFT license usage reporting & reconciliation Theme: Automating Asset Management  Easily integrate with procurement systems via System Center Service Manager  Workflow solutions to automate tasks across the entire asset management lifecycle  Provide ability to track and manage disparate license types (e.g. CALs). Theme: Automating Asset Management  Easily integrate with procurement systems via System Center Service Manager  Workflow solutions to automate tasks across the entire asset management lifecycle  Provide ability to track and manage disparate license types (e.g. CALs). Phase Phase Phase Theme: Model- driven Asset Management  Provide tools that make it easy for all software developers to describe their products in a consistent way, and easily integrate with Windows licensing technologies.  Deliver new capabilities into System Center Wave 3 that:  Make it easy to manage license stores & data across the enterprise;  Deliver comprehensive asset reporting (e.g. lifecycle summary, policy compliance scorecard, etc.) Theme: Model- driven Asset Management  Provide tools that make it easy for all software developers to describe their products in a consistent way, and easily integrate with Windows licensing technologies.  Deliver new capabilities into System Center Wave 3 that:  Make it easy to manage license stores & data across the enterprise;  Deliver comprehensive asset reporting (e.g. lifecycle summary, policy compliance scorecard, etc.)

Asset Management represents a strategic scenario for Microsoft: System Center will provide integrated tools to help you track and manage IT assets across all lifecycle phases: 2007: SMS 2003 SP3, SCCM : System Center Service Manager Infrastructure in Windows will serve as common repository for license data / position over time Driving industry standards (e.g. ISO 19770)

ITIL (Information Technology Infrastructure Library) essReleases/ fivecorepublications.asp essReleases/ fivecorepublications.asp Microsoft Operations Framework (MOF) Dynamic Systems Initiative Service Modeling Language erviceml.mspx CMDB Foundation

© 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.