RCA Feedback Communication to Transportation partners

2 JRM Route adherence Expectations 1. Procedure in place to address Journey Risk management 2. Route register with list of all routes applicable with information on safe and secure stop-over locations, emergency response plans and contact details 3. Process in place to review these risks on the route, should changes occur 4. Tracking drivers adherence to JRM routes Concerns 1. JRM deviations not tracked 2. Little/ No process in place to suggest drivers on risk factors on routes that they ply 3. Little/ No feedback to Castrol on reviewing JRM plans and inform in case of any changes in route/ risk measures Action suggested 1. Create the route registers for all the routes that you ply 2. Communication to all the drivers/ supervisors about the risks on the routes 3. Create process to review changes in routes and inform Castrol on a regular basis 4. Create a process to track JRM adherence Request confirmation on actions by April 30 th, 2015

3 Incident Reporting Procedure Expectations In case of any incident, the driver should Stop the vehicle. Inform the transporter immediately. Transporter will inform Transworld immediately. Disconnect / detach / cut the power cable of the GPS device if the vehicle has to be moved from the location. Keep the GPS device inside the tool box. Inform Transporter or Transworld directly. Once the battery has discharged completely (after 5-6 hours), transporter will ensure that the device is sealed in an envelope and shipped it to Transworld office. Concerns 1. Multiple cases where the GPS device has not been disconnected before moving the vehicle post incident 2. The incident data gets erased if driver does that 3. Cases where driver has not informed anyone considering the incident too small to share Action suggested 1. Create communication pack for all drivers on incident reporting 2. Communication pack to be created in local language and confirm back to Castrol on engagement done 3. Communication to drivers that all incidents, however small are to be reported 4. Failing to communicate any incidents will lead to disciplinary actions Request confirmation on actions by April 30 th, 2015

4 Violation Alert Closure Expectations 1. Monitoring trip violations daily 2. Taking Actions on transworld alerts 3. Speaking to the drivers on the reason for the violations 4. Closing the violation with your comment on trip violation report Concerns 1. Trip violations are not getting closed for most transporters 2. Correct feedbacks are not getting captured in the report 3. Transporters do not come to know about the trip violations and issues like JRM Non adherence, Night driving etc gets missed out Action suggested 1. Please inform the safety supervisor to close all the trip violations on time 2. Reasons for violation should be correct and post discussion with the driver only Request confirmation on actions by April 30 th, 2015