2. Mitch Skyer President & Senior Transportation Consultant Solstice Transportation Group

3. 4 WAYS TRANSIT TECHNOLOGY HELPS YOU EFFECTIVELY MANAGE YOUR TRANSPORTATION SYSTEM Tuesday, Sep. 13, 2011 11:00 AM – 12:00 PM That title’s a mouthful…

4. The Fantastic Four… Control & Security Planning & Design Transit Efficiency Customer Feedback

5. Tools of The Trade GPS Routing & Dispatch GPS/AVL Tracking Digital Destination Signs Passenger Counting On Board Video Stop Announcement Systems Electronic Inspection Backup Cameras PA Systems Passenger Validation

6. Feedback & Communications Interactive Messaging Rolling Internet Smartphone Apps

7. Features & Characteristics of Transit Technology Choices, Choices, Choices –Multiple Vendors, Various Technologies Options – Levels – Features –How Much is Too Much?/Feature Buzz Choosing The Best Solution –Focus On What Is Needed Not What Is Available Options & Selection Criteria –Establish Objectives

8. Control and Security Service Performance Employee Activity On Vehicle Events External Emergencies o Vehicles Staying On Route, Speeding, Idling o Drivers Staying Within Designated Areas o View Passenger Activity on and Off Vehicles o Driver Actions Such as Cell Phone Usage, Unsafe Driving Habits o Push Information to Drivers and Passengers o Deal with Weather, Security Lock Downs, Accidents, etc.

9. Planning & Design Capacity planning –Passenger loads –Meaningful stops Rerouting –Efficient routes – can they meet frequency & headway objectives New Vehicle Purchases –Changing vehicles –Replacement cycles Grant Preparation –Data –Management Strategy Sessions

10. Transit Efficiency Passenger Information System Efficiency AuditingEnvironment Schedule Adherence Information on the Fly Vehicle Locations Updates and Alerts

11. Customer Feedback Excellence in Customer Service Availability Coverage Area Operating Hours Frequency Accessibility Ease of Boarding Transferring Ticketing Information Availability Accuracy Timeliness Time Travel Time Punctuality Customer Care Staff Availability Knowledge & Behavior Comfort Crowding Cleanliness Security Crimes Accidents Environmental Exhaust Noise

12. Automating Customer Feedback Consistent Format –Questions, comments, & complaints Feedback Distribution –Who gets what info… Maintaining Comment History –Store data in accessible format Response Tracking & Reporting –Trends and management info Don’t create these kinds of customers or supervisors

13. Type STG101 in the body of a text message and send to 30364

14. Transportation Trivia Who was The Godfather in Francis Ford Coppola’s 1973 movie of the same name? A.Fred Rogers B.Joey Bagadonuts C.Vito Corleone D.Rocky Balboa

15. Transportation Trivia Who was The Godfather in Francis Ford Coppola’s 1973 movie of the same name? A.Fred Rogers B.Joey Bagadonuts C.Vito Corleone D.Rocky Balboa

16. Transportation Trivia How much CO 2 is produced by 1 (one) gallon of gasoline? A.2.2 lbs B.19.4 lbs C.98 lbs D.166 lbs

17. Transportation Trivia How much CO 2 is produced by 1 (one) gallon of gasoline? A.2.2 lbs B.19.4 lbs C.98 lbs D.166 lbs

18. Transportation Trivia As of 2008, how many passenger automobiles were registered in the US? A.204 Million B.256 Million C.299 Million D.334 Million

19. Transportation Trivia As of 2008, how many passenger automobiles were registered in the US? A.204 Million B.256 Million C.299 Million D.334 Million

20. Transportation Trivia How many metric tons of CO 2 are produced by the average passenger vehicle each year? A.1,222 Metric Tons B. 28.9 Metric Tons C. 11.3 Metric Tons D. 5.5 Metric Tons

21. Transportation Trivia How many metric tons of CO 2 are produced by the average passenger vehicle each year? A.1,222 Metric Tons B. 28.9 Metric Tons C. 11.3 Metric Tons D. 5.5 Metric Tons

22. Q&A – Contact Info for Mitch Mitch Skyer Solstice Transportation Group Office: 678-474-9355 Cell: 404-272-9536 Mitch@SolsticeTRG.com678-474-9355404-272-9536 Mitch@SolsticeTRG.com www.SolsticeTransportationGroup.com Keep connected with Solstice Follow Us on Twitter: twitter.com/busbuzz Connect on Facebook: www.facebook.com/busbuzz Link on LinkedIn: www.linkedin.com/in/solsticetransportation