Citrix XenApp and XenDesktop Monitoring Solution Overview

Agenda MonitorIT Overview Solution Demonstration Questions Contact Information

Powerful Solutions

Where MonitorIT Fits Virtual OnlyEnterprise Easy to use Monitor virtual environment only Limited support for supporting infrastructure Low cost Expensive Services Intensive Limited support for virtualization Difficult to use Not realistic for companies outside fortune 500. Infrastructure Visibility Gap Comprehensive Virtual Monitoring Fills the Gap Cost Effective Easy to Use Enterprise Functionality Complete support for virtual environment and supporting infrastructure

The Sound of Pain “It’s taking too long for my application to start.” “There is a lag every time I type in a character or move my mouse.” “The application keeps getting stuck.” “There is a problem with one of my Servers or VMs; I’m not sure where it is and what it is.” “The end user has been working fine for the last week, and is suddenly experiencing performance issues. What’s changed?” “The network team is telling me latency is low and there is more than enough bandwidth, but I still have performance issues.”

Stop the Finger Pointing Determining Causality Remediate Quickly Provide Objective Evidence Automate Future Fix Actions …all at an extremely low cost point

What We Monitor – XenApp/XenDesktop Physical Infrastructure Virtual Servers Applications Physical Servers Network Storage Security Appliances XenDesktop Farm XenDesktop (v ) Broker App VDI (Win XP-8 ) XenApp (v ) WI/SF Profile Server Licensing Server VDI Sessions Dependent Infrastructure SQL Active Directory Remote Desktop Services IIS NetScaler Out of the Box Integrates Into: MIT Console XenCenter vCenter Enterprise Framework Monitoring Solutions

What You Get – XenApp/XenDesktop XenDesktop Session Data Username Broker Registration State Connectivity Desktop Group VDI Type VDI Host Catalog Name Last Degradation Reason Assignment State XenDesktop Performance Broker Performance VDI: CPU Memory Network VDI Host: CPU Memory Disk IOPS Disk Latency Disk Throughput XenDesktop End User Performance Applications CPU Memory IOPS Session State User Behavior VDI Performance CPU Memory Disk IOPS Latency Throughput Network Utilization Out of the Box XenApp End User Performance ICA XenApp Load Published Desktop CPU Memory Disk IOPS Published Apps CPU Memory Disk IOPS XenApp Server Performance CPU Memory Disk IOPS Latency Throughput Network Integrates Into: MIT Console XenCenter vCenter Enterprise Framework Monitoring Solutions

What We Monitor MIT Management Console XenCenter Plug-In vCenter Plug-In Enterprise Management Portals Monitoring Solutions A GENT & A GENTLESS SNMP - SYSLOG - API Integration - Preconfigured Monitoring Rules - Custom Monitoring Rules

Out of the Box Application Monitoring Integration for: Packaged Software Custom Software Line of Business Applications Hardware/Device Availability API Integration - Preconfigured Monitoring Rules - Custom Monitoring Rules Process – Services – Event Logs – Performance Counters – Log Files Application Monitoring: Application Monitoring CPU/Memory Usage Performance Analysis Failures Error Events Uptime and Availability Remediation

Network Switches Routers Firewalls NetScaler Load Balancers VPN Concentrators All SNMP/Syslog Enabled Device SNMP Ping SYSLOG Protocol: HTTP, TCP, & UDP Availability Latency Bandwidth Packets/ sec Events/Faults Traps Syslogs What we MonitorHow we MonitorPerformance Metrics

Alerting and Remediation User Alert: MonitorIT Ticket System SMS Remediation Restart Windows Services Restart Application Processes Terminate Application Processes Restart Servers/VMs Build and Run any Executable Script

Solution Demonstration

Q&A We’ll be happy to answer any questions you may have…

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Citrix XenApp and XenDesktop Monitoring Screen Shots