1. SIMPLIFY MONITORING: CITRIX XENAPP AND XENDESKTOP TROUBLESHOOTING OVERVIEW Presented By: XXX Tricerat, Inc. 2013. All rights reserved.

2. “What was once a reactive process with many end user alerts is now a proactive process with Simplify Monitoring. We set performance thresholds on IMA service and print manager and we are now alerted to issues prior to receiving an end user alert from our customer.” - XenWinGo 2Tricerat, Inc. 2013. All rights reserved. Identify XenApp and XenDesktop issues before end users. Execute remediation actions before end users are impacted. Eliminate end user complaints while ensuring a seamless experience.

3. The Sound of Pain “It’s taking too long for my application to start.” “There is a lag every time I type in a character or move my mouse.” “The application keeps getting stuck.” “There is a problem with one of my Servers or VMs; I’m not sure where it is and what it is.” “The end user has been working fine for the last week, and is suddenly experiencing performance issues. What’s changed?” “The network team is telling me latency is low and there is more than enough bandwidth, but I still have performance issues.” “I know XenApp and XenDesktop aren’t the issue but I have no proof.” Tricerat, Inc. 2013. All rights reserved. 3

4. Challenges Finding Solutions There is a narrow view certain elements of the infrastructure. Correlation of application/user/server performance is difficult. Management across hypervisors is nonexistent. A full-time employee is required to manage and use. Programming/scripting is required to implement, monitor and alert. Feature parity across all versions of XenApp and XenDesktop. Setting performance thresholds and alerts is extremely challenging. Limited visibility into best practices to monitor XenApp and XenDesktop Tricerat, Inc. 2013. All rights reserved. 4

5. Why Customers Choose Simplify Monitoring 5 Tricerat, Inc. 2013. All rights reserved. Application – User – Server Correlation Cross Platform Support with Backwards Compatibility Complete Visibility into Supporting Infrastructure Built-in Proactive Threshold-based Alerting and Remediation Low Cost Enterprise Coexistence Instant XenApp and XenDesktop Performance Intelligence --No Programming Required--

6. Where Simplify Monitoring Fits: Coexistence and Consolidation Key Features for the Enterprise: Coexistence with other enterprise management solutions and frameworks. Communicate and report to enterprise frameworks. Element specific functionality for virtual servers and virtual desktops at a low cost point. Key Features for MM, SMBs and Service Providers: Element specific technology for virtual servers, virtual desktops and the entire infrastructure delivers consolidated monitoring. One solution for the entire IT environment. Low cost, low resource requirement and little services to get up and running. 6Tricerat, Inc. 2013. All rights reserved.

7. Unparalleled Ease of Use 7 Tricerat, Inc. 2013. All rights reserved. Integrates Into: MonitorIT Console XenCenter vCenter Enterprise Frameworks Other Monitoring Solutions XenDesktop Session Data Username Broker Registration State Connectivity Desktop Group VDI Type VDI Host Catalog Name Last Degradation Reason Assignment State XenDesktop Performance Broker Performance VDI: CPU Memory Network VDI Host: CPU Memory Disk IOPS Disk Latency Disk Throughput XenDesktop End User Performance Applications CPU Memory IOPS Session State User Behavior VDI Performance CPU Memory Disk IOPS Latency Throughput Network Utilization XenApp End User Performance ICA XenApp Load Published Desktop CPU Memory Disk IOPS Published Apps CPU Memory Disk IOPS XenApp Server Performance CPU Memory Disk IOPS Latency Throughput Network Supporting Infrastructure SQL Active Directory Remote Desktop Services IIS NetScaler Virtual Servers Applications Physical Servers Network Storage Security Appliances Instant XenApp and XenDesktop Performance Intelligence --No programming required--

8. Instant XenApp and XenDesktop Analysis 8 Tricerat, Inc. 2013. All rights reserved. Top 10 Users with ICA Latency – XenApp User Name – “App” – Value Top 10 Users with ICA Latency – XenDesktop User Name – Group – Value Top 5 Servers with XenApp Sessions Server - Farm - # of Sessions Top 5 Servers under XenApp Load Server – Farm – Value Top 10 Applications Using CPU XA: Process - User – Server – Value XD: Process - User – VDI – Value Top 10 Applications Using Memory XA: Process - User – Server – Value XD: Process - User – VDI – Value Top 10 Applications Using IOPs XA: Process - User – Server – Value XD: Process - User – VDI– Value Top 10 Sessions Using CPU XA: “App” - User – Server – Value XD: User – Desktop Group - VDI – Value Top 10 Sessions Using Memory XA: “App” - User – Server – Value XD: User – Desktop Group - VDI – Value Top 10 Sessions Using IOPs XA: “App” - User – Server – Value XD: User – Desktop Group - VDI – Value Top 5 XenApp Servers by CPU Usage Top 5 XenApp Servers by Memory Usage Top 5 Users with ICA Latency Top 5 Sessions Using CPU Top 5 Sessions Using Memory Top 5 Sessions Using IOPs Sessions by XenApp Farm Sessions by Top 5 XenApp Servers Top 5 XenApp Servers with Sessions Trending Top 5 VDI Hosts by CPU Usage Top 5 VDI Hosts by Memory Usage Top 5 Users with ICA Latency Top 5 Sessions Using CPU Top 5 Sessions Using Memory Top 5 Sessions Using IOPs Sessions by Desktop Group Sessions by Broker XenAppXenDesktop Performance Lists Performance Charts

9. Simultaneous Threshold Alerting and Remediation 9 Tricerat, Inc. 2013. All rights reserved. Event Condition Examples Citrix IMA Failures Citrix XML Service Citrix Print Manager Windows WMI Service Application (Process) CPU/Memory Utilization Application Authentication Failures PVS Write Cache Full User Profile Load Errors Proactive Remediation Restart Citrix/Windows Services Restart/Terminate Applications Processes Restart XenApp Server Restart Backup Job Logoff disconnect user sessions Execute Windows Job Scheduler tasks

10. Troubleshooting Demo 10Tricerat, Inc. 2013. All rights reserved.

11. About Tricerat, Inc. Founded in 1997, privately owned Creator of the revolutionary ScrewDrivers print management technology that changed the way thousands of organizations operate on a daily basis Over 10,000 customers worldwide Based in Owings Mills, Maryland, with international breadth Partners with the premier, cutting edge technology companies to ensure current and future product compatibility 11Tricerat, Inc. 2013. All rights reserved.

12. Our Customers 12Tricerat, Inc. 2013. All rights reserved. You’re in good company

13. QUESTIONS? United States/Canada: Toll-Free: (800) 582-5167 Tricerat, Inc. 2013. All rights reserved. Contact Us: Europe: +44 (0) 1582 638800 APAC: +61 (02) 8916 6255 Email: sales@tricerat.com