Transforming the Highway Service Colin Taylor Interim Deputy Director

H&T Services - Results of the Parish Votes

H&T Services - Results of the Member’s Votes

Combined Results

Letting the public have their say… Further street-light dimming/settings Frequency of weed killing treatments Frequency of grass cutting programmes

The future of the Highways Service Understanding the views of our key stakeholders / managing customer demand. Working differently to deliver levels of service / highway innovation. Balancing budget reductions to the highway service.

Managing Customer Demand 13,623 95,643 Total 109,266 Hants Direct: Total Contact 22,876 Total 22,876 Internet: Total Contact

Highways Operation Centre Highways Service Provider incl. Area Offices Highways Service Provider incl. Area Offices Update Customer ~100,000 Enquiries ~30,000 Enquiries 65-70% dealt with ~20,000 Enquiries HantsDirect Customer Digital (WSS etc.) Self Serve Feedback to enhance digital solutions Demand Management 11

Mobile hot mixers Recycling road material Batching Plant Gully sensors Grit Bin sensors Pre-loading vehicles Home shift starting

Dual use Grit Bin

National Highways and Transport Public Satisfaction Survey 2015 Importance Satisfaction Gap (98.3%) (54.2%) (-44.1%) Hampshire residents response to Highway Condition

County Council Peer Group Ranked 4 th for condition of highways Ranked 1 st for satisfaction with highway maintenance % Satisfaction HCC % Average Peer Rank Difference from the average HCC year on year change HCC Top County Council in South East

Summary Currently consulting public on service priorities Highway service delivery is transforming Desire to maintain public satisfaction in top quartile

Questions 18