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FACILITATOR Prof. Dr. Mohammad Majid Mahmood Art of Leadership & Motivation HRM – 760 Lecture - 5

What Makes People Listen to Us? 3

 Relationships: People listen to us because of who we know.  Sacrifice: People listen to us because of what we have suffered.  Character: People listen to us because of our integrity. 4

 Insight: People listen to us because of what we know.  Transparency: People listen to us because we are transparent.  Experience: People listen to us because we’ve succeeded in the past. 5

 Competence: People listen to us because of our abilities and expertise.  Courage: People listen to us when we demonstrate courage.  Value: People listen to us because we make them feel that they are important to us. 6

1. The wrong action at the wrong time leads to disaster. 2. The right action at the wrong time brings resistance. 3. The wrong action at the right time is a mistake. 4. The right action at the right time results in success. 7

THE 21 INDISPENSABLE LEADERSHIP LAWS by John Maxwell 8 8

#1. Character  Character is More than Talk  Your character determines who you are.  Who you are determines what you see.  What you see determines what you do.  Character is a Choice  We have no control over a lot of things in life.  But we do choose our character. In fact, we create it every time we make choices. 9 9

 Character Brings Lasting Success with People  Followers do not trust leaders whose character they know to be flawed, and they will not continue following them.  Leaders Cannot Rise Above the Limitations of their Character  Have you ever seen highly talented people suddenly fall apart when they achieved a certain level of success?  Face the music.  The beginning of character building comes when you face your flaws, apologize, and deal with the consequences of your actions. #1. Character 10

Roadblocks to Charisma:  Pride  Insecurity  Moodiness To improve your charisma, do the following:  Change your focus  Share yourself #2. Charisma 11

#3. Commitment  Commitment Starts in the Heart  Commitment is Tested by Action  Commitment Opens the Door to Achievement 12

 When it comes to commitment, there are following types of people:  Cop-outs. People who have no goals and do not commit.  Holdouts. People who don’t know if they can reach their goals, so they’re afraid to commit.  Dropouts. People who start toward a goal but quit when the going gets tough.  All-outs. People who set goals, commit to them, and pay the price to reach them.  To improve your commitment, do the following:  Measure it.  Know what’s worth dying for. #3. Commitment 13

#4. Communication You can be a more effective communicator if you follow four basic truths.  Simplify Your Message  See the Person  Show the Truth  Seek a Response 14

#5. Competence  “Competence goes beyond words. It’s the leader’s ability to say it, plan it, and do it in such a way that others know that you know.” -John C. Maxwell We all admire people who display high competence. If you want to cultivate that quality, here’s what you need to do:  Keep Improving  Follow Through with Excellence  Accomplish More than Expected  To improve your competence, do the following:  Get your head in the game.  Redefine the standards.  Find ways to improve. 15

#6. Courage  To improve your courage, do the following:  Face the music  Talk to that person  Take a giant step 16

#7. Judgment Judgment helps to do several important things: ▪Discover the Root Issues ▪Enhance Your Problem Solving ▪Evaluate Your Options for Maximum Impact ▪Multiply Your Opportunities 17

To improve your judgment, do the following:  Analyze past successes  Learn how others think  Listen to yourself #7. Judgment 18

#8. Focus “What people say, and what people do are entirely different things.” –Margaret Mead, Anthropologist  How should you focus your time and energy? Use these guidelines to help you:  Focus 70 Percent on Strengths  Focus 25 Percent on New Things  Focus 5 Percent on Areas of Weakness 19

#9. Generosity “No person was ever honoured for what he received. Honour has been the reward for what he gave.” –Calvin Coolidge  Cultivate the quality of generosity in your life. Here’s how:  Be Grateful for Whatever You Have  Put People First  Don’t Allow the Desire for Possessions to Control You  Regard Money as a Resource  Develop the Habit of Giving 20

#10. Initiative “Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don’t quit.” –Conrad Hilton  What qualities do leaders possess that enable them to make things happen? I see at least four: 1.They Know What They Want 2.They Push Themselves to Act 3.They Take More Risks 4.They Make More Mistakes 21

 To improve your initiative, do the following:  Change your mind-set  Don’t wait for opportunity to knock  Take the next step #10. Initiative 22

#11. Listening  Keep in mind that you have two purposes for listening; to connect with people and to learn. For that reason, you should keep your ears open to these people:  Your followers  Your customers  Your competitors  To improve your listening, do the following:  Listen between the lines 23

#12. Passion  Take a look at four truths about passion and what it can do for you as a leader:  Passion is the First Step to Achievement  Passion Increases Your Willpower  Passion Changes You  Passion Makes the Impossible Possible 24

#13. Positive Attitude 25

#14. Problem Solving  Leaders with good problem-solving ability demonstrate five qualities:  They anticipate problems  They accept the truth  They see the big picture  They handle one thing at a time  They don’t give up a major goal when they’re down 26

 To improve your problem solving, do the following:  Look for trouble  Time – spend time to discover the real issue  Exposure – find out what others have done  Assistance – have your team study all angles  Creativity – brainstorm multiple solutions  Hit It – implement the best solution  Surround yourself with problem solvers #14. Problem Solving 27

#15. Relationships 28

#16. Responsibility  Take a look at the following characteristics of people who embrace responsibility:  They get the job done  They are willing to go the extra mile  They are driven by excellence  They produce regardless of the situation 29

#17. Security  Insecure leaders have several common traits:  They don’t provide security for others  They take more from people than they give  To improve your security, do the following:  Get some help 30

#18. Self-Discipline  If you want to become a leader for whom self- discipline is an asset, follow these action points:  Develop and follow your priorities  Make a disciplined lifestyle  Challenge your excuses  Remove rewards until the job is done  Stay focused on results  To improve your self-discipline do the following:  Sort out your priorities  Get rid of excuses 31

#19. Servanthood  A true servant leader:  Puts others ahead of his own agenda  The Law of Empowerment says that only secure leaders give power to others. It’s also true that only secure leaders exhibit servanthood.  Is not position-conscious 32

#20. Vision  Vision starts within  Vision meets others’ needs  Vision helps you gather resources 33

#21. Vision  Where does vision come from? You must listen to several voices.  The Inner Voice  The Unhappy Voice  The Successful Voice  The Higher Voice 34

 Consider what really impacts you:  What makes you cry?  What makes you dream?  What gives you energy? #21. Vision 35

For leaders, success and failure comes from: Need for total control Refusing to hear no Ignoring the “experts” Single-minded Insensitive to others Betrayal of trust Overly ambitious Over-managing Unable to think strategically Unable to adapt to situations 36

LEADERSHIP ISSUES Employees not performing well I do not have enough time to do my job, because I am doing every job No one will buy into my vision for my organization Everyone is stupid and they are not interested in learning I can’t get anyone motivated No one listens to me 37

 Keep growing.  Empower followers to do great things  A legacy is created only when a leader puts his/her organization into position to do great things without him/her. 38

39 Summary The primary goal of a leader is to get the most of his/her employee. To accomplish this goal, it is imperative that the leader fully understands how people are motivated. Otherwise, the organization will never be as good as it could be.

“Don’t do anything to anyone that you would not want them to do to you.” 40

41 FACILITATOR Prof. Dr. Mohammad Majid Mahmood