1. ABOUT LEADERSHIP
About Leadership
MODULE 16
Resilient Leadership

2. definition
A leader is someone who influences and guides others toward the accomplishment of a goal.
Leadership is a process of social influence, which maximises the efforts of others, towards the achievement of a goal.
Leadership qualities include the ability to inspire others, establish trust, and promote team work.
Sources: Kruse, K. “What is Leadership?” Forbes, April 9, Available at: and ACQUIRE Project and Engender Health “Module 7: Building Leadership Skills” in Facilitative Supervision for Quality Improvement: A Curriculum. Available at:

3. 21 Indispensable Leadership Qualities

4. quote1 “If you can become the leader you ought
to be on the inside, you will be able to
become the person you want on the
outside. People will want to follow you.
And when that happens, you’ll be able
to tackle anything in this world.”
– John C. Maxwell

5. Quote 2
“Being confident and believing in your own self-worth is necessary to achieving your potential.”
– Sheryl Sandberg

6. – Bernard Montgomery, British Field
1. Character
“With confidence, you have won before you have started.”
– Marcus Garvey
Marcus Garvey is considered one of the most important voices in social justice in Jamaica.
“Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence.”
– Bernard Montgomery, British Field

7. – Dan Reiland, Vice President of Leadership Development, INJOY
2. Charisma
“How can you have charisma? Be more concerned about making others feel good about themselves than you are making them feel about you.”
– Dan Reiland, Vice President of Leadership Development, INJOY
“When it comes to charisma the bottom line is othermindedness. Leaders who think about others and their concerns before thinking of themselves exhibit charisma.”
– John C. Maxwell

8. 3. Commitment
To the boxer, it’s getting off the mat one more time than you’ve been knocked down.
To the marathoner, it’s running another ten miles when your strength is gone.
To the nurse, it’s giving their all when a patient comes in at the end of a 14-hour shift.
To the soldier, it’s going over the hill, not knowing what’s waiting on the other side.
To the leader, it’s all that and more because everyone you lead is depending on you.

9. 4. Communication
“Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to transmit a sense of urgency and enthusiasm to others. If a leader can’t get a message across clearly to motivate others to act on it, then having a message doesn’t even matter.
– Gilbert Amelio

10. 5. Competence
“Competence goes beyond words. It’s the leader’s ability to say it, plan it, and do it in such a way that others know that you know how—and know that they want to follow you.”
– John C. Maxwell

11. 6. Courage
“Courage is the most important of all the virtues, because without courage you can’t practice any other virtue consistently. You can practice any virtue erratically, but nothing consistently without courage.”
– Maya Angelou

12. 7. Discernment
“Smart leaders believe only half of what they hear. Discerning leaders know which half to believe.”
– John C. Maxwell

13. 8. Focus
“A leader who knows what her/his priorities are but lacks concentration knows what to do but never gets it done. If s/he has concentration but no priorities, s/he has excellence without progress. But when s/he harnesses both, s/he has potential to achieve great things.”
– John C. Maxwell

14. 9. Generosity
“No person was ever honoured for what he received. Honour has been the reward for what they gave.”
– Calvin Coolidge

15. 10. Initiative
“I would not sit waiting for some vague tomorrow, nor for something to happen. One could wait a lifetime, and find nothing at the end of the waiting. I would begin here, I would make something happen.”
– Louis L’Amour

16. – Chimamanda Ngozi Adichie, Americanah
11. Listening
“If you don't understand, ask questions. If you're uncomfortable about asking questions, say you are uncomfortable about asking questions and then ask anyway. It's easy to tell when a question is coming from a good place. Then listen some more. Sometimes people just want to feel heard. Here's to possibilities of friendship and connection and understanding.” 
– Chimamanda Ngozi Adichie, Americanah
“A good leader encourages followers to tell them what they need to know, not what they want to hear.”
– John C. Maxwell

17. “Concentrate on what you do well, and do it better than anyone else.”
12. Passion
“Concentrate on what you do well, and do it better than anyone else.”
– John Schnatter

18. 13. Positive Attitude
“Every time you state what you want or believe, you're the first to hear it. It's a message to both you and others about what you think is possible. Don't put a ceiling on yourself.“
– Oprah Winfrey
“A positive attitude brings strength, energy, motivation, and initiative.”
– Unknown

19. 14. Problem Solving
“You can measure a leader by the problems they tackle. They always look for a problem their own size.”
– John C. Maxwell

20. 15. Relationships
“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
– Maya Angelou
“The most important single ingredient in the formula of success is knowing how to get along with people.”
– Theodore Roosevelt

21. 16. Responsibility – Theodore Roosevelt
“When an archer misses the mark, they turn and look for fault within themself. Failure to hit the bull’s eye is never the fault of the target. To improve your aim, improve yourself.”
– Theodore Roosevelt

22. 17. Security
“No man will make a great leader who wants to do it all himself or get all the credit for doing it.”
– Andrew Carnegie

23. 18. Self Discipline
“The ability to discipline yourself to delay gratification in the short term in order to enjoy greater rewards in the long term is the indispensible pre-requisite for success.”
– Maxwell Maltz

24. 19. Servanthood
“The true servant serves. Serves people. Serves their best interests, and in so doing will not always impress. But because true leaders are motivated by loving concern rather than a desire for personal glory, they are willing to pay the price.”
– Eugene Habecker

25. “It’s what you learn after you know it all that counts.”
20. Teachability
“It’s what you learn after you know it all that counts.”
– John Wooden

26. 21. Vision
“Action without vision is only passing time. Vision without action is merely day dreaming. But vision with action can change the world.”
– Nelson Mandela
“Reach high, for stars lie hidden in your soul. Dream deep, for every dream precedes the goal.”
– Mother Teresa

27. Summary: Leadership Qualities
Passion
Attitude
Problem Solving
Relationship
Responsibility
Security
Self Discipline
Servanthood
Teachability
Vision
Character
Charisma
Commitment
Communication
Competence
Courage
Discernment
Focus
Generosity
Initiative
Listening