Abacus Functionality for Tourism Students

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Presentation transcript:

Abacus Functionality for Tourism Students Customer Support & Training Department 2013

Training House Rules Attendance is a must! Please come to class on time. ABACUS TEST MODE. Instructions on your table. DO NOT use live mode. HANDS-ON! There will be time limit on exercises & exam. CELLULAR PHONES. Silent mode please. TELEPHONE CALLS. Please limit to 3 minutes. COMPUTER EXPERTS! Please do not change the settings. NON-SMOKING! Please have it outside the building. SNACKS & DRINKS. You may have them at the pantry.

Objectives Participants will be able to understand the basic workflow of a Passenger Name Record (PNR) To build participant’s confidence in terms of: Creating a basic PNR PNR modification Adding miscellaneous information to client’s bookings To have proper knowledge about pricing a PNR and issue Electronic Ticket

OUR TOPICS Introduction to Abacus and its products Travel terminology Getting to know Abacus WorkSpace Sign In & Sign Out Encode & Decode (city name, airline and aircraft) Introduction to 5 Mandatory Fields Check Air or flight availability Create & modify basic itinerary

OUR TOPICS Continuation on 5 Mandatory Fields Review: Itinerary Field Creation Name Field Option, Phone and Receive From Fields End Transaction PNR Retrieval System reminders

OUR TOPICS General Facts field: Other Supplementary Information (OSI) Special Service Request (SSR) Frequent Flyer Program Perform advance seat request (Pre-Reserved Seat) Input itinerary remarks Printer Designation & Itinerary Preview Virtually There

OUR TOPICS Review: Itinerary creation and modification PNR Pricing Electronic Ticket Issuance

Next topic - Introduction to Abacus