Corporate Social Responsibility: looking forward Melbourne, 5 April 2006 Catelijne Wessels

CSR Europe Members

CSR Europe’s outreach CSR China CSR Japan (Keidanren)

A concept whereby companies decide voluntarily to contribute to a better society and a cleaner environment (European Commission) Mainstreamed in the business operations and in the company’s interaction with all stakeholders (CSR Europe) CSR is.... What is CSR? And CSR should be ….

Overview of main CSR issues (as reported on in most CSR Reports) Workplace Equal opportunities in the work place Industrial relations/trade unions/redundancy policies Working conditions/health and safety/pay and benefits Community Community support and partnership Employee involvement in community Entrepreneurship and employability in the community Human Rights Monitoring compliance Stimulating CSR policies to suppliers Forced and compulsory labour Child labour Freedom of association and collective bargaining Indigenous rights Security practices Ethics Bribery and corruption Codes of conduct/values/mission Marketplace Consumer health and safety Customer satisfaction Social impact of products and services Providing maximum disclosure Advertising (positively) Cause-related marketing Socially responsible investing Environment Energy consumption/water usage Emissions, effluents and waste Recycling Environmental impact

What does CSR Europe do? 1. A network of CSR professionals sharing best practices & CSR knowledge 2. Provision of practical CSR services to multinational members On demand services – CSR Helpdesk B2B working Groups Info monitoring 3. A business voice towards the European Institutions on CSR

1)Changing role of stakeholders Main CSR developments in Europe 2) Mainstreaming CSR in the company 3) Changes in CSR Reporting and communications

Stakeholder model

10 years CSR developments in Europe EuropeanDevelopments CSR Europe Lisbon Summit I Lisbon Summit V Creation CSR Europe 1st European Business Convention on CSR Launch of European Marketplace & Roadmap for competitive and sustainable enterprise 1 st EU Communication 2002 EU Multistakeholder Forum European Business Campaign on CSR Business Roadmap 2 nd EU Communication 2006 Delors Appeal 1995 European Alliance on CSR 2003 EABIS

NGO stakeholder model Attack Cooperate AllSome Anti-globalists Greenpeace WWF, Charities Oxfam

1)Changing role of stakeholders Main CSR developments in Europe 2) Mainstreaming CSR in the company 3) Changes in CSR Reporting and communications

Marketplace –over 300 solutions (75 x 2) Solutions Market